1. JOB DESCRIPTION
How the role fits into the organisation
To be the first point of contact for office visitors, establishing the purpose of their visit
and assisting as necessary.
To provide a range of administrative support services to the North teams, making full
use of available times, as reception duties allow.
Responsibilities
Job title Receptionist / Administrator
Business Area Liverpool Housing Trust
Location North Liverpool (Walton Road)
Grade Band 4 - 5 (£17,501 - £20,847) (Pro-rata)
Responsible to Customer Service Co-Ordinator
Responsible for None

2. 1. Welcome all office visitors (including contractors, suppliers, tenants and residents),
displaying a professional, courteous and friendly demeanour at all times.
2. Ensure that the Reception area is presentable and that all LHT materials, literature
and signage is accurate and up to date.
3. Actively develop knowledge of LHT policies and systems, to improve the quality of
service to customers.
4. Provide advice and assistance to customers, in particular around Neighbourhood
Services; including Marketing & Lettings, Anti-Social Behaviour policy and
Neighbourhood Initiatives.
5. Ensure all customer contacts are logged onto the Customer Relationship
Management System (CRM).
6. Maintain a knowledge of partnerships and partner agencies, to obtain a fully rounded
view of our services.
7. Attend regular briefings with the Neighbourhood and Housing Services Manager,
along with other key staff, to ensure knowledge base is maintained.
8. Prepare housing application packs, make office interview appointments.
9. Arrange appointments for Officers.
10. Manage incoming and outgoing mail.
11. Input adverts for void properties onto Property Pool Plus and external agencies
such as RightMove in line with LHT’s allocations policy.
12. Maintain an adequate stock of stationery supplies and ensure stores are tidy and
up to date and accept deliveries to the building.
13. Manage printers and photocopiers; dealing with minor faults and maintaining
adequate supplies.
Accountabilities within the Group
Group Values To adhere to and promote Group values.
Collaborative
Working
To actively work with colleagues across the Symphony Group
sharing good practice and sharing knowledge.
Continuous
Improvement
To undertake further training/development as appropriate and
to be committed to continuous professional development.
Value for Money To contribute to VFM projects as and when required.
Equality and
Diversity
To be responsible for and actively promote Equality and
Diversity across all service areas of Symphony Housing Group.
Health & Safety To undertake all duties assigned under the Group Health &
Safety Responsibilities, paying particular attention to the
responsibility for their own health and safety adhering to the
organisation’s Health and Safety policies and procedures and
relevant legislation.
Other The above list is not exclusive or exhaustive. Employees are
expected to be professional, co-operative and flexible in-line
with the needs of the post, department and Symphony Housing
Group. This may include evening and weekend work.

3. The post holder is required to undertake such duties as may
reasonably be expected within the scope and grading of the
post.
I confirm that I have read and accept this job description
Signed ___________________________
Date _____________________________

4. Person Specification
PERSONAL ATTRIBUTES REQUIRED BASED ON JOB DESCRIPTION
Attribute Description Essential /
Desirable
How to be
measured:
Application form (A)
Interview (I)
Test (T)
E D
Experience,
Knowledge &
Skills
Relevant experience in using a wide
range of relevant IT packages including
Microsoft Word & Excel
E A/I
Excellent verbal and written
communication skills
E A/I
Ability to prioritise your workload, and
meet deadlines
E A/I
Ability to work on your own initiative and
as part of a team
E A/I
Relevant experience of dealing with the
public in a service environment
E A/I
Knowledge of Housing D A/I
Qualifications Educated to GCSE standard, or
equivalent
D A/I
Additional customer service qualification
(i.e. CICS/NVQ)
D A/I
Symphony Values Collaboration
“Be one team”
E I
Customer Service
“Put customers first”
E I
Flexibility
“Be adaptable and proactive”
E I
Inspiration
“Be a role model”
E I
Integrity
“Do the right thing”
E I
Responsibility
“Take ownership”
E I