Resume

1. SUZANNE SHABE
OBJECTIVE
To secure a management position in the Health Care or related field which utilizes my skills in
resident care and marketing/sales/admissions in senior housing.
SUMMARY
Highly accomplished management professional with over 22 years in the senior healthcare field. Adept at
identifying and addressing the needs of physicians, psychiatrists and other health care professionals.
Recognized for consistently meeting the needs of residents and their families/caregivers. Outstanding
communication skills. Proven ability to train, lead and motivate staff. Experienced in hiring, daily
operations, budget management, marketing and admissions.
EXPERIENCE
PRESBYTERIAN HOME OF MARYLAND –TOWSON, MD 2013 - Present
AssistantMarketingManager
Assist withallexternalmarketing,public relationsandcommunity outreachprograms. Utilizesoftware
systemsto identify andcontact leads,aswellasdevelopa growing base of referralsources toachieve
community occupancygoals. Represent the PresbyterianHome toreferralsourcesand prospective
residents.Maintainworking knowledge oflocalmarket trendsand competitorstoassist indevelopment of
salesand marketingstrategiesandaction.
PRESBYTERIAN HOME OF MARYLAND – TOWSON, MD 2000 - Present
Lifestyle Director
Develop,planand implement entire Activitiesprogram. Hire and trainemployees,monitorandevaluate
performance. Assessindividualresident needs and draft individualizedtreatmentplan. Document
residents’ progress quarterly. Evaluate outcomesofeachactivity program. Participateinquality assurance
and care planmeetings. Responsible for managingdepartment budget
CROMWELLNURSING & REHAB CENTER –TOWSON, MD 1997 - 2000
Activity Director
Identifiedthe activity needsandinterestsofeachresident upon admission. Responsible for designing
activity programforthree levelsof care. Maintainedquarterly progressnotes. Createdandprepared
in- house monthly newsletter. Supervisedactivity staffandvolunteers. Documentedplanofcare for each
resident. Organizedspecialeventsandprograms for residents andfamilies/caregivers.
EDUCATION
 BS inTherapeutic Recreation,YorkCollege,York,Pennsylvania-1997
 CertificationinTherapeuticRecreationfromthe NationalCouncilforTherapeutic
 RecreationCertification(NCTRC) -1998
 BA in Sociology,Mount St Mary’sCollege,Emmitsburg,Maryland -1987
REFERENCES
Available Upon Request
6281 Wild Swan Way, Columbia, MD 21045 • 443-910-8304 • suzshabe@gmail.com