1. Susan Kuehner, LSW
13110 Morrison Road
Little Rock, AR 72212
(501) 554-5451 (Cell)
ksusan@sbcglobal.net
PROFESSIONAL
STRENGTHS
Over 31 years in extensive networking in the aging fielding in social work and marketing, program
development, sale, strong communicator, team player, goal driven, excellent marketing contacts, and
enthusiastic, multitasking and statewide community oriented. With my proven skills, I can contribute to the
company outcomes and productivity.
EMPLOYMENT HISTORY
Sandalwood Healthcare & Rehabilitation – October 20, 2015– March 26, 2015
Social Services Director – Covered all aspects of Social Service needs, resident advocate on
concerns and needs, worked closely with families on their concerns and planned care plan meetings
to resolve issues rather it be in nursing, dietary, maintenance and kept record of all complaints and
oversaw that complaint was resolved. Conducted the MDS Social sections for MDS which includes
mood, behavior, cognitive skills and delirium, attend Medicare meetings and care plan meetings.
Planned care plan meetings with families that were having problems to prevent from calling OLTC.
Worked closely with families of the facility and consulted as needed. Conducted psychosocial and
mental assessments as needed, met with families regarding behavior, current status changes and
mood behaviors. As needed, made referrals to mental health facilities and psych units upon
behavioral changes as needed. Networking with mental health facilities for over 6 years through
referrals and consulting. Worked with APS on residents under our care to meet residents’ needs as
required. Keep documentation to date on all residents. Discharged rehab patients back to community
though housing resources and durable equipment needs. Developed strong resources in housing and
working with Mainstream.
Birch Tree Communities, Inc, January 2014 – March 18, 2015
Case Manager
Knowledge of member’s plan of care, provide adequate interventions based on plan of care and must
be documented in a timely manner; Maintain healthy relationships, advocate for the members to
ensure needs are met; Monitor the health and safety of members, the signs and symptoms of their
mental illness, being aware of any chronic mental health problems, reporting any concerns to the
appropriate staff; Knowledge and effective use of Health and Safety policy and procedures, assuring
the residence is clean, safe and provides a healthy environment; Provide safe, law abiding
transportation; Complete reports in a timely manner and turn in to Shift Supervisor; Maintain open
2. communication with the Branch Manager, Clinical Director, Shift Supervisor and all other
appropriate staff.
Christian Companion/ March, 2013 – December 2014 Marketing Consultant/ Caregiver
Developed Marketing Plan, Built client base for franchise, provided networking contacts to build
client base, Marketed in target areas to build client base, provide social media marketing, Called on
home health agencies, nursing homes, physicians, hospital discharge planners, assisted living, Geri-
psych units and independent living. Areas covered were Pulaski County, Saline County, Garland
County, Lonoke County and Faulkner County. Provide care giving services part time. Discharge to
appropriate outpatient therapy
Private Consultant October, 2012 – February, 2013
Consulting work and referrals for aging families for parents/relatives/friends who are seeking
Made health care resources or agency referrals for the aging individual and discharge planning
from
rehab facility. Expertise in event planning, project development, program development, business
marketing and resources for individuals.
Abington Place Health and Rehab Center/ December, 2011 – September, 2012
Director of Social Services and Marketing
Responsible for all aspects of the social services department, plans and oversees all policies and
procedures, bock’s, MDS Assessments, Medicaid, Medicare, SSI, Care Plan Meetings, Standard of
Care. Completed MDS Assessments, Medicare and Medicaid, team member in all Care Plan
Meetings, team member in Standard of Care and Medicare meetings. Worked directly with all
discharge planners in hospital or Geri-psych units. Developed a social history, social evaluation, and
social assessment which identified pertinent problems and needs, realistic goals to be accomplished
and specific action to be taken upon admission.
Coordinated interaction with interdisciplinary care teams members. Documented social work
services provided or interventions and progress notes. Completed comprehensive plan of care which
identifies problems based upon assessment, sets measurable goals, integrated physician plan of care,
assisted patients identifying needs. Prioritize patient need in collaboration with family/patient.
Performed psychosocial assessments and the critical and/or frequent social work procedures to
achieve intended results
Updated quarterly notes, daily progress notes and ensures residents actively foresee their doctor
visits.
Meet with family members regarding burial arrangements if resident does not have one.
Completed all Medicaid reviews for residents for continuing Medicaid. Actively participated in the
pre-screening of all potential residents and families and completes the admission process, as well as
the team leader for marketing and sales. Assist the resident and resident’s family in discharge and
placement planning in the community. Provides excellent management, organizational, and
efficiency skills for the facility and assists with care plans and resident assessments. Provides
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3. leadership in the development and implementation of Division goals and objectives and ensures that
Abington Place is in alignment with the Federal and State policies. Represents the agency in
community affairs and coordinates community resources. Maintains all resident charts on an on-
going basis. Participated as a team member in all state surveyors. Scheduled luncheons and meetings
to market company.
Sandalwood Healthcare & Rehabilitation March 2011 – November 2011
Marketing/Social Director
Marketing targeted to the healthcare industry, hospitals, physician offices to increase census 2011 at
the facility for both Medicare and Medicaid referrals. Increased census by 25% since starting in
March, 2011. Planned in-services for staff and other agencies to promote the facility. Worked
closely with all hospital social workers and discharge planners. Exhibited at various venues to
promote awareness of facility. Over 29 years networking with the medical community and
healthcare organizations. Performed Social Services and admissions for new admits and conducted
discharge plans for those in Rehabilitation to outside organizations. Worked with Hospice
organizations for orders on of Hospice Care for residents. Planned Family Council Meetings.
Worked closely with APS on all APS residents, appeared in court for APS residents and took to
community mental health for their pysch evaluations if necessary. Resident group counseling.
Conducted the Social sections for MDS which includes mood, behavior, cognitive skills and
delirium, attend Medicare meetings and care plan meetings. Worked closely with families of the
facility and consulted as needed. Conducted psychosocial and mental assessments as needed, met
with families regarding behavior, current status changes and mood behaviors. As needed, made
referrals to mental health facilities and psych units upon behavioral changes as needed. Networking
with mental health facilities for over 6 years through referrals and consulting. Coordinated and
oversaw meetings and luncheons for target groups.
Valley Ranch Nursing & Rehabilitation May 2010 – March 2011
Marketing, Social Services, Admissions, Patient Liaison
Marketed in the healthcare industry and medical professions to recruit resident referrals for
admissions to the facility. Marketing tools were brochures, pens, pads and setting up
luncheons with physician offices. Conducted work with the Media and print for advertising of
facility. Planned and implemented all special events such as Open House and Physician visits
to facility. Facility is a 90 bed, Medicare and Medicaid with 20 of those being Medicare
Rehab. Through Marketing, increase census to 80 while in this position. Performed Social
Services and Admissions to new admits, face sheets for charts, Medicare letters to those
discharged from Rehabilitation, Conducted Initial Social Services assessments and provided
necessary chart information which dealt with the Social Services aspect and completed MDS
sections for psychosocial behavior and orientation. Met with families regarding concerns they had
and solved any problems that arose. Handled Grievance and Complaints and resolved those
complaints. Served on family care plan meetings both with long term care and Medicare families.
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4. Worked closely with families and residents to ensure that their stay was pleasant and
everyone was happy. Strong social networking skills and medical contacts in the health care industry
for over 28 years.
Private Consultant August April 2009 – March 2011
Consulting work and referrals for aging families for parents/relatives/friends who are seeking
healthcare resources or agency referrals for the aging individual. Event planning, project
development, program development and business marketing.
AARP Arkansas September 2001 – March 2009
Associate State Director/Community Outreach & Development
Responsibilities: Development and implementation of systems for effectively involving all aspects
of AARP programmatic goals. Led diverse, cross-functional teams in the fulfillment of the
organizations productivity, quality and bottom-line objectives which resulted in an increase in
funding for programs.Highly effective leadership, communication, motivational and
inspirational skills, which led to 90% of retention ratio. Maintained separate program budgets
and grants. Budget reports provided on monthly basis. Entered bi-weekly time sheets on system
software. Provided resource management expertise to the private and non-profit sector to increase
their goals and objectives which increased our participation of members. Collaborated with key
members of the community and business sector to develop and implement new marketing
outreach tools. Highly effective in the areas of conference, meeting and event planning, logistical
planning, leadership skills, organizational skills, supervision and team building. Provided training
on priority issues, strategies, tactics and specific communications processes in accordance with state
and national goals. Responsible for the marketing development and implementation of AARP’s
presence in the state which resulted in an increased awareness of the organization and an increase in
membership. Expert presenter, negotiator and businessperson able to forge solid
relationships and partnerships with private and public sector which improved and increased
our overall outcomes and objectives.
University of Arkansas at Little Rock
Part-time instructor – December 2008 – January 2004
Instructed undergraduate and graduate students in the gerontology, sociology and health
education tracks on community resources.
University of Arkansas for Medical Sciences
Director of SeniorLife September 1993 – Sept 2001
Responsibilities: Oversaw all administrative, management and fiscal areas of the hospital’s
SeniorLife Department. Expanded hospital’s membership program from 1274 to 32,000 members by
utilizing networking skills with community organizations and businesses. On-going assistance to
hospital clinics/departments in their marketing and outreach efforts of physicians and clinic services
to the community to increase patients. Worked with the hospital’s Public Relations/Marketing
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5. Department on health news stories, human interest stories, community awareness on health
education, consumer education and financial education. Oversaw the development of brochures,
news releases and fliers and SeniorView publications. Acted as a liaison for hospital personnel
pertaining to services/information in the community, assisted the Center on Aging in exhibiting the
department’s programs and services, developed a speaker’s bureau for community requests, and
ensured continuous assessment and improvement of programs to achieve desired outcomes and
organizational objectives. Coordinated and oversaw the Dewitt Senior Wellness Day, a Rural Health
Initiative of the Center on Aging at UAMS Medical Center. Public Relations Director for Dr. David
Lipschitz arranging public speaking engagements, AETN shows and special events. Assisted and
coordinated various fundraising activities and event planning.
CARELINK, Inc. February 1982 – September 1993
Community Program Administrator
Responsibilities: Administered, monitored and assessed programs in six counties of Central
Arkansas. Implemented, supervised, trained, and maintained budgets/expenditures for events and
programs. Developed and directed public relations and marketing for fundraising events and special
events with securing of sponsors as well as vendor sales and oversaw conference planning.
Developed and implemented educational programs and was Contributing Area Editor for statewide
newspaper "Aging Arkansas. Expertise in developing partnerships with private and public sector to
increase organization’s awareness which increased client base.
Public Information Specialist
Responsibilities: Extensive and diversified experience in organizing and supervising new and
innovative community service projects. Experienced in public speaking, newsletter designed public
service announcements, fundraising and private sector networking. Responsible for the design of
agency's resource directory. Editor of monthly newspaper” Mellow Pages" presently called “Aging
Arkansas.”
Information and Referral Coordinator
Responsibilities: Charged with the development of a new Information and Referral system to
track client cases and referrals. Supervised intake coordinators and an Administrative Assistance.
Coordinated disaster services in central Arkansas. Public speaking, monitoring and assistance
provided to civic groups and area businesses.
EDUCATION
University of Arkansas at Little Rock
Bachelor of Arts in Gerontology
Minor in Business (emphasis in marketing)
FUNDRAISING EXPERIENCE
Annual Spring Fling Dance, Bowl a-thon, Casino Night, Greater LR Toy Commission Chair,
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6. Fans for Seniors, Alzheimer’s Memory Walk, RexFest, Donald W. Reynolds Donor Awards.
and co-chaired events for the Pulaski Humane Society. Securing of sponsors for the Arkansas
Senior Olympics and the Arkansas Gerontological Society.
Reached goal of $50,000 for the Best-Time Expo for seniors.
PROFESSIONAL CERTIFICATION
Arkansas Licensed Social Worker
Arkansas Certified Activity Director
Women's Financial Information Program Trainer
Certified Volunteer Manager
Notary Public
Recruitment and Retention Certification
Facilitator Trainer
PROFESSIONAL ORGANIZATIONS
Chamber of Commerce
Arkansas Gerontological Society, Past President, Lifetime member
National Association of Senior Health Professionals
Alzheimer’s Association Board Member, Past Secretary
West Little Rock Shepherd Center, Past Secretary and Board Member
Arkansas Senior Olympics, Founder
North Little Rock Shepherd Center, Past Board Member
University Park Adult Center, Past Advisory Member
Case Management Society of America
REFERENCES
Deyon McMillian, Administrator
Sandalwoodhc & Rehabilitation, Little Ro
2600 John Barrow Road, Little Rock, AR 72204
501-940-7130
Ginger Eason
Elite Home Health Care
1152 N. Rodney Parham, Little Rock, AR 72211
501-993-4682
Julie Shockley, LCSW
Intrepid Health Care
300 South Rodney Parham, Little Rock, AR 72205
510-517-6382
Robert Bukowski, DME
O’Brian Health care, Durable Equipment/ Medical Supplies
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