1. MARSHA LISITSA, M.A.
310.272.6666 umias@icloud.com
BeverlyHills, CA 90212
Page 1 of 2
POSITION
Director/Operations Manager
SUMMARY
Senior executive/supervising professional experienced in conceptualizing,planning,developing,organizing,
implementing, and managing provision of higheststandard of carehealthcarerelated and social services,with M.S. in
Family Therapy. Business expertisemainly lies in healthcarerelated services,drugand alcohol treatment services,and
social services.Experienceincludes managing a staff of 75, and a $3.7M budget.
SKILLS
 Expert knowledge of social services field,extensiveexperience in patient oversight,interaction with primary support
groups, families,referral sources,and other corroboratingagencies,insuringprovision of highestlevel of careto
patients.
 Excellent organizational skills,strategic planning,analytical thinking, assigningand managingtimely completion of
projects,problem solving,with emphasis on prioritizingand goal attainment,oral and written communication,
diplomacy,networking skills.
 Experienced in personnel management, interviewing, hiring,training,conductingperformancereviews, and firing.
 Crisismanagement/conflictresolution,team building,independent judgment, work well under pressure,
great time management, multitaskingin a fast-paced environment.
 Proficientin Peach Tree, Quick Books, MS Office applications,fluentin Ukrainian,Russian,good in Polish.
 Extremely dedicated, patient, meticulous attention to detail atall levels of work, and impeccableexecution of tasks,
outstandingprofessionalismand work ethics.
EXPERIENCE
Ultimate Lifestyle Center,Executive Director, 2006- 2014
Duties & Responsibilities:
 Provided leadership and guidance, planningand organization, developed and implemented Agency’s strategy
for growth and development;organized and structured work flow, developed and implemented operational
and businessstrategies,managed clinical and operational efficiency,assigned and supervised projects, clinical
and financial performance, supervised all clinical andnon-clinical personnel.
 Managed all day-to –day operations: allclinical services (up to 200 patient/servicesper day),transportation
and food services,scheduling,logisticscoordination,personnel supervision.Provided patientoversight,
supervised coordination of serviceswith referringagencies,worked with patients’families, andother support
groups,provided referrals,and other networkingto insurebestpossibleoutcomefor the patients.
 Developed and implemented internal manualsfor theagency,outliningagency’spolicies within generallyaccepted
healthcareindustry standards and corporateguidelines to ensureprovision of services atthehighest level of care.
Established internal control processesrequired to manageand growthe agency.
 Provided completepersonnel management: interviewed,hired,trained,administered performancereviews,executed
disciplinary actions,and terminated.Handled all personnel,client,and Board issues,grievances,complains,and requests;
team building,and conflictresolution.Assigned supervision for new-hired employees and volunteers,monitored
supervision.
 Coordinated and developed theannual budgetplanning andcostreporting processes up to $4M.Managed utilization
rates,staffing,indirectservicescosts, and other procedures coordination.Insured thatfundingwasappropriately and
efficiently utilized,in accordancewith requirements of all applicableregulatingagenciesand authorities.

2. MARSHA LISITSA, M.A.
310.272.6666 umias@icloud.com
BeverlyHills, CA 90212
Page 2 of 2
Total Family Support Clinic, Financial Director, 2004- 2006
Duties & Responsibilities:
 Prepared annual itemized budgets,and their quarterly amendments.Managed utilization andprocedures. Ensured
accurateand timelymonthly,quarterly and year-end closeprocesses.Resolved accountingdiscrepanciesand irregularities,
audit/ pre--auditwork.Maintained recordsof assets,liabilities,profitand loss,tax liability.Prepared and analyzed financial
statements and annual costreports,reconciled general ledger accounts,processed company’spayroll,up to 75
employees,managed dailytasks,i.e. accountspayable/receivable,inventory control.
 Prepared balancesheetand incomestatementanalysis,ratio trend analysis,businessand industry risk analysis,
management assessment,and cash flowanalysis.Managed all corporatedocumentation,includingnon-profitand
exempted tax filingswith federal, state,and county agencies.
LA Gay & Lesbian Center, Department of Mental Health. Psychotherapist Intern 2002 – 2004
Duties & Responsibilities:
 Facilitated group and individual psychotherapy counselingsessions to a broad range of clientele.
 Participated in group and individual supervision sessions.
 Performed administrativeduties within the scope of therapeutic responsibilities (i.e.charting,providing
supportingdocumentation, andtestifyingin courton client’s behalf, providingreferrals),as well
aspertainingto administratingthe Mental Health Center (grant writing,staff trainingfacilitation,
presentation planningand executing).
EDUCATION
 University of Southern California; 2001- 2003,
Masters of Marriageand Family Therapy.
 University of California, Irvine; 1998- 2001,
Bachelors of Arts in Psychology.