1. STACEY L. GRAHAM
20422 POMEGRANATE LN. (281) 543-3002
KATY, TX 77435
E-MAIL: StaceyLynGraham@gmail.com
SUMMARY OF QUALIFICATIONS
▪ Organized, results-oriented. In four months as Enlivant’s Regional Director of Sales and Marketing, my team moved average
move in’s from 1.2 per month over previous twelve months to 1.7 per month in the three months. Played part in developing sales
process and community team training, working with them one on one for successful implementation. Developed competitive
challenges to improve community aesthetics and worked to develop culture and promote branding in the communities. My
region was in the top five nationally for every key performance indicator. Southeast Texas led the nation in Average Monthly
Occupancy increase with a 3.5% increase in just three months.
▪ Regulatory, nursing, and sales experience. A nurse of 22 years, I am knowledgeable of regulatory standards and steps needed
to implement or correct deficiencies.
▪ Relationally motivated culture leader: My greatest strength lies in building relationships with the people around me. I
maintain an approachable, non-judgmental persona that allows others to trust my intentions as well as my judgment.
Culture development is at the core of what I do each day, and this is evident in my interactions with teams, customers,
and my coworkers.
▪ Industry involvement: I pride myself on staying abreast of changes in healthcare legislation and trends. I am deeply rooted in
the Southeast Texas area, with many years as a hands-on nurse, eight years in sales and multi-site sales management, and five
years of operations at the regional and facility levels ofAssisted Living.
TECHNICALACUMEN / SKILLS/ AFFILIATIONS
Microsoft Office - Word, Publisher, Power Point, Excel, Outlook
Industry Software – Sales Tracking and Reporting, A Place for Mom Partner Central, You’ve Got Leads, Vigilan,
Salesforce, Point Click Care
Sequential Sales Process Training in Selling Solutions and IMPACT Sales
Proficient in discussing use of INTERACT 2 and SBAR Systems to Prevent Unplanned Hospital Discharges
Professional Affiliations with the Houston and West Houston Area Continuity of Care, Assisted Living Federation of
America, and Case Management Society of America
Qualifications Texas Licensed Vocational Nurse #152376, Unencumbered and in Good Standing
Extensive Skilled Nursing Contacts and Knowledge
Experienced in Development of Key Account Management Tools and Market Analyses
Possessing Dynamic Coaching Skills and Commitment to Excellence
PROFESSIONAL EXPERIENCE
The Manor Assisted Living, Little Rock, Arkansas, May 2015 to October 2015
Director
▪ Correcting regulatory challenges to repair relationships with regulatory bodies.
▪ Identifying and correcting financial challenges.
▪ Development and implementation of a comprehensive sales and marketing strategy to increase occupancy and correct
payor mix disparity
▪ Increasing resident and family satisfaction
▪ Planning for new community under construction, including consulting with contractors, blueprint review, and policy
development.
▪ Staff training to prepare for internal promotion
Enlivant, Southeast Texas, May 2014 – March 2015
Regional Director of Sales and Marketing, then Operations
▪ Recruiging, training and coaching of sales people, nurses and executive directors.
▪ Leadership in improving community aesthetic and physical plant integrity.
▪ Coaching of community leadership to improve resident and family satisfaction as well as regulatory compliance.

2. Sava Senior Care Houston, Texas, November 2012 – April 2014
Senior Nurse Liaison, then Region Sales Manager, Houston
▪ Training and assistance of HoustonArea Sales Professionals
▪ Recruiting and hiring to fill seven openings in Houston Market in less than two months.
▪ Correcting of positioning within local market.
▪ Development of team focus, goals, and education.
▪ Leadership philosophy of working side by side with team members to aid in growth and development.
▪ Consistently met and exceeded census goals to drive facility cash flow.
▪ Recruiting, training and development of sales professionals for the Texas Medical Center.
▪ Development of team strategies to drive business to seventeen area skilled nursing facilities.
▪ Retention and educational programs developed, focusing around the career goals of each individual liaison
▪ Relationship development with internal customers to improve referral flow.
▪ Working closely with Region Sales Managers to meet and exceed census expectations.
HCR Manorcare Houston, Texas March 2012 – November 2012
Area Nurse Liaison, Heartland of West Houston at Royal Oaks
▪ Develop relationships that result in increased referrals from new referral sources.
▪ Manage relationships for multiple customer groups, including health plan case managers and the facility.
▪ Evaluate perspective residents on site in the hospital to determine appropriateness of placement.
▪ Ensure that facility is prepared to meet clinical and psychosocial needs of resident.
▪ Work with families to ensure that residents are appropriately placed.
▪ Maintain a business development plan that is effective in growing census.
▪ Complete reports in a timely manner.
▪ Use software to accurately record my activity.
▪ Participate in business development planning meetings to aid in growth.
▪ Obtain insurance pre-certification and authorization as required.
Sava Senior Care Houston, Texas March 2008 - September 2011
Area Nurse Liaison
▪ Work with regional staff to develop and implement a sales plan to grow census for a cluster market
▪ Manage relationships for multiple customer groups, including health plan case managers.
▪ Evaluate perspective residents on site in the hospital to determine appropriateness of placement.
▪ Ensure that facility is prepared to meet clinical and psychosocial needs of resident.
▪ Work with families to ensure that residents are appropriately placed and to set realistic expectations.
▪ Training and mentoring of junior employees.
▪ Use software to accurately record my activity.
▪ Use contacts innovatively to create new educational opportunities for case managers.
Outstanding Employee Evaluations available for review upon request
Emeritus Memorial Oaks Assisted Living Houston, Texas May 2005 - May 2008
Resident Care Director
▪ Recruit and train all wellness team members
▪ Monitor and coach wellness team members’performance to ensure excellent resident care
▪ Mentor, train, coach, support wellness nurse
▪ Implement and maintain systems in compliance with company policies and state regulations
▪ Communicate and resolve wellness concerns to improve resident outcomes
▪ Track health indicators for all residents, including weights and vital signs
▪ Complete and maintain the Event Report Tracking System
▪ Develop, conduct, and document curriculum for all State required staff trainings
▪ Develop and maintain staffing schedules to meet resident needs and community requirements
▪ Ensure community compliance with all State regulations
▪ Implement and maintain employee retention efforts
▪ Available and on-call to residents, family members and co-workers at all times, day and night