Brittany Richardson has over 10 years of experience in sales, management, and wellness-related fields. She is currently an Inside Sales Consultant at Flora Inc where she meets and exceeds sales goals by evaluating customer needs and maintaining contact. Previously, she was the Wellness Department/Category Manager at The Markets LLC where she ensured excellent customer service and was responsible for one of the store's most popular departments. She also has experience as an Assistant Manager/Community Development & Outreach Coordinator at Super Supplements.

1. Brittany Richardson
Brittany.Foster@gmail.com|425.737.3485 | Bellingham, WA
Experience
Flora Inc- Inside SalesConsultant
Lynden, WA June 2014- Present
 General Description:
o Meets and exceeds sales goals by evaluatingand satisfyingcustomer needs.
o Routinely callscustomers to increasesales and maintain constantcontact.
o Evaluates customer product needs and makes appropriatesuggestions.
o Schedules annual promotions/demo’s for Key Accounts.
o Assists Customer Care Reps with entering orders as needed.
o Negotiates discounts,and new item slotting.
o Maintain a strongknowledge baseof all products and havethe ability to communicate them
effectively.
o Assists marketing with community outreach events, store trainings,and help educate consumers
at Expo’s.
The Markets LLC- WellnessDepartment/CategoryManager
Bellingham,WA March 2013 -June 2014
 General Description:
o Ensures excellent customer serviceby givingprompt, friendly,and knowledgeable information
and guidanceon supplements and whole health related products. Responsiblefor one of the
most popular departments in the store, includingstrongproductknowledge, leadership and
supervision,orderingand inventory control,sales events, gross margins,and ensuringfriendly
customer service.
 Other Duties Include:
o Coordinated department activity for special promotions/events(TradeShows, Marketing
Programs such as mailers,calendarsor magazines),and ensuringtimely and satisfactory
execution of the programs.
o Builtand maintained over 100 directaccounts.
o Executed staff trainings to boostsales.
o Promoted the organization throughoutthe industry,and worked to insurea fair and professional
relationship ismaintained with suppliers.
o Reset multiplestore locations ensured proper merchandisingand visual applications.
o Manages product assortment and sourcingactivities for assigned categories.
o Executed store visual merchandisingplansbased upcomingsales.
o Works with department to maintain merchandisepresentation.
o Educates team on new products to help and maintain sales.
o Partners with store management team to ensure consistentvisual merchandisestandards.
o Coaches sales associates on visual merchandisingstandards.
Super Supplements- AssistantManager/CommunityDevelopment& OutreachCoordinator
Kennewick, WA. 2010-Feb. 2013
 Act as manager on duty in the stores managers’absence, and demonstrates personal and business
integrity.
 Assistwith staffing,payroll,schedulingand trainingall employees.
 Obtains clear and effective communication skillswith customers and associates.
 Perform essential functions of,and assistemployees in maintenance of accurateinventory.
 Effectively order inventory on an ongoingbasis,and adjustinventory forecasts.
 Assists with implementing new policies and procedures for the store.

2.  In charge of facilitatingStaff meetings, and vendor trainings. As well as consistently followingup with
supplement trainings.
 Plan and schedulecommunity outreach events, and is ableto carry through on a plan or project.
 Traveled to stores as needed to help with stocking,correctinventory issues,and trainingof new sales
associates.
 Provides unmatched personal attention to customers, and leads by example to set expectations for
customer service.
 Maintains a strongknowledge base in holisticcare,natural health and beauty, homeopathy, sports
nutrition,herbs, and vitamins and minerals in order to effectively serve customers within DSHEA
compliance.
 Helps create goals for sales associates for individual development.
 Maintains department expectations of merchandisingand promotional displays.
Starbucks Coffee Company- Barista/ShiftSupervisor
Richland,WA99353 & Burlington,WA 98274. 2007-2010
 Routinely handled as many as 200 customers a shiftin a busy retail store. Worked with managers and
coached partners to maintain beverage accuracy. Maintained excellentand consistentcustomer service.
 Other duties include:Cash handling,balanced register and prepared daily sales summary and deposits,
created product that was accurateand attractive. Ensured tasks were completed correctly and on time,
and in chargeof auditinginventory.
Briggs Chiropractic and Massage- MassageTherapist
Kennewick, WA 99337. 2009-2010
 Worked part time as a massagetherapist.
 Handled up to 16 patients per week.
 Responsiblefor accurateschedulingand medical documentation.
Education
 Ashmead College, Everett WA 98201. 2006-2007
Massageand Aromatherapy License
 BellinghamTechnical College,BellinghamWA, 98225. 2005-2006
National Culinary Arts ServsafeCertificate
 BellinghamHigh School,Bellingham,WA 98225. 2000-2005
High School Diploma
References will be furnished upon request.