1. Susan M. Stametz
1812 Meadows Road
Hellertown, PA 18055
chefsuzyq@gmail.com
(610) 849-3478
Professional Experience
Loikits Industrial Services, Inc., Coplay, PA August 2008 to February 2015
Service & Marketing Coordinator
• Manage operations and administration for scheduling service, projects and preventative
maintenance for three departments along with monitoring databases and reviewing profitability
from the jobs.
• Maintain safety records, arrange training for technicians and served as companies facilitator
for ISNetworld Safety Program.
• Manage marketing campaign (i.e. website, ads, brochures, trade shows and marketing
materials)
Metro-Tek Electrical Services Co., Kunkletown, PA June 2006-June 2007
Office Administrator
• Process employee payroll, track benefits for local electrical unions and process payroll taxes.
• Use QuickBooks for accounts payable and receivables along with reconciling bank
statements.
• Process all paperwork for invoices and track all jobs for profitability.
• Support owner by scheduling meetings, preparing proposals and schedules along with
miscellaneous office duties.
Versalift East, Bethlehem, PA November 2000 - June 2006
Service Coordinator
• Scheduled and tracked all incoming trucks for service along with ordering parts for
timely repairs.
• Processed billing and entered all detailed information into a centralized data base for
service staff.
• Answered incoming calls and handled all filing for the service department.
Office Assistant
• Provided professional administration for staff including: answering switchboard, greeting
customers, preparing daily correspondence and all other responsibilities to help the team work
more efficiently.
• Support sales team by scheduling meetings, travel and preparing local and state bids.
• Assist in the development of advertisements, flyers and other marketing materials to generate
leads for the sales force.
Wegmans, Easton, PA July 2002 - May 2004
Customer Service Associate
• Assist customers with shopping inquiries.
• Provide top-level customer service to ensure customers have a positive shopping
experience resulting in repeat customers for Wegmans.

2. Education
Manufacturing Leadership Institute 2012
Strategic Leadership for Growth and Innovation Course
Northampton Community College, Bethlehem, PA
• Microsoft PowerPoint Course 2001
• Trends in Office Automation & Typing II 1995-1996
Pleasant Valley High School 1995
Graduate
President, Future Business Leaders of America (FBLA)
Computer Skills
Microsoft Word, Excel, Power Point, Outlook, Alere and Internet
Other Activities
Active Member of St. John’s Church on Morgan Hill, Easton PA
Director of Sunday School, Sunday School Teacher and Youth Leader
References
References available upon request