Customer Relations Professional

1. SHERYL GRIFFIN
(312) 636-4031 | griffins54@gmail.com;
PROFESSIONAL EXPERIENCE
FEDEX OFFICE 2002-Present
Store Manager | Assistant Store Manager | Office Manager | Sr. Retail Sales Consultant |
Document Creation Specialist
I have progressed through positions of increasing responsibility and promotion. Skilled in all
aspects of the business needed to provide seamless customer transactions and ensure exceptional
customer experiences.
Current Store Manager – Downtown Chicago October 2012 - Present
ACCOMPLISHMENTS:
 Negotiated annual revenue averaging between $75,000 - $250,000
 Instrumental in driving sales and operations that produced 28% revenue growth in 1st
year of new position.
 Achieved National Ranking of 38 out of 1,800 stores of the same status.
 Established performance standards and expectations to support staff development and
ensure consistent service and service delivery.
GENERAL DUTIES AND RESPONSIBILITIES:
 Talent acquisition and oversight of new hire on-boarding and orientation.
 Monitor, improve and direct marketing activities to achieve sales objectives.
 Training, development and coaching of staff; Evaluate efficiency and productivity of
team members to achieve the highest possible standards in performance and guest
satisfaction.
 Conduct regular Operations Reviews and Performance Appraisals.
 Ensure the maintenance of fiscal reporting, including accounts receivable (A/R),
inventory reports and daily bank deposits; Oversee standard operating procedures
compliance.
 Continuous relationship building with customer base; proactively seek ways to build
clientele, loyalty and neighborhood/region connections.
EDUCATION:
Bachelor’s degree – BA – Human Resources, Hospitality and Tourism focus