1. SUSAN F. NICHOLL
Marblehead, MA snicholl@verizon.net 978-764-3786
EDUCATION
Montclair State University, Montclair, NJ – Master of Arts (Graduate Assistant, and Adjunct)
Hamilton College, Clinton, NY – Bachelor of Arts
TECHNICAL SUMMARY
Aspen, First Class, QuickBooks, Cyrious Control, FileMaker, Account Edge, Microsoft Office: Word, Excel,
PowerPoint, Marketsharp, Pileara, and Jenark. Mac, PC
EMPLOYMENT HISTORY
October 2016 to Present
Marblehead Student Services, Marblehead, MA (781) 639- 3140
Special Education Secretary
• Maintain files within the Special Education office.
• Send and receive correspondence related to students and families
• Maintain records in accordance with law and policy
• Provide secretarial support services for Team Chairperson as required
• Answer telephone, coordinate schedules and create records
• Utilize the technology related to student records and IEP process
• Maintain confidentiality at all times
December 2014 to August 2015
A & A Services, Salem, MA (978) 741-0424
Administrative Assistant
Sales Support
• Assisting Sales Team with office support
• Set up jobs sold
• Close out completed jobs
• Generate weekly financial reports
• Update and maintain referral rewards and surveys
• Customer Service Support
Operations and Administrative Tasks
• Accounts Receivable
• Order office supplies
• Run Financial Reports for Office Manger
• Enter Bills into Quick Books for job costing
August 2014 to December 2014
WinterWyman Contract Staffing, Waltham, MA (781) 530-3159
Service Coordinator, August 2014 to December 2014) For APT Management, Woburn MA
• Answers phones to help owners with work orders or other requests
• Handles mailings and other correspondence as necessary
• Maintains relationships with owners, Trustees, vendors, suppliers
• Tracks work orders and coordinates work with maintenance staff
• Assists Property Managers
• Take Minutes at Annual Board Meetings

2. SUSAN F. NICHOLL
Page 2
November 2011 to June 2014
NORTHEAST COLOR, Portsmouth, NH (603) 436-8210
Executive Administrative Assistant (August 2013 to June 2014)
• Manage and maintain Executive Team’s Schedules (President, VP/CFO and General Manager)
• Prepare invoices, deposits, reports, memos, letters, financial statements and other documents
• Greet visitors, answer phones, maintain office supplies
• Match invoices with purchase orders, and enter as bills
• Provide HR support with hiring, firing, health insurance, workers compensation, and tracking
employee time off
• Trains new hires on Cyrious Control and NEC procedures
Sales Coordinator/Administrative Assistant (November 2011 to August 2013)
• Administrative support for CFO and GM
• Streamlined accounting procedure with Account Edge
• Provided sales support, and customer service
• Customer service for Planet Fitness after sales
• Set up procedures from point of sale to closing out an order
• Researched, and wrote OSHA and Health and Safety Program
• Help to create HR procedures
August to November 2008, 2009, 2011
GESKUS PHOTOGRAPHY AND YEARBOOK, Seabrook, NH
Sales Coordinator (August 2011 to November 2011)
• Scheduled, coordinated, and kept records for school picture business
• Set up Accounting with Remit Plus Software, and implemented reporting guidelines
• Developed an organized record-keeping method for contracts, and sales follow-up
• Worked with school administration, and sales team
Seasonal Customer Service Representative (August 2008 to November 2008, August 2009 to December 2009)
• Managed office documentation, and provided customer service
• Selected, cropped and scanned student photos
• Learned program specific to Photography
December 2009 to August 2011
Franchise Solutions, Portsmouth, NH
Sales Coordinator (December 2009 to August 2011)
• Provided sales support for sales staff
• Coordinated data to market online advertising for franchise lead generation
• Updated and created ad pages for online advertising
• Answered phone, filing, and order supplies
Sales Coordinator (Contract; April 2009 to August 2009)
• Answered phones, and provided sales support for sales staff
• Coordinated data to market online advertising to franchises
• Filing and accurate record keeping of contracts
SUSAN F. NICHOLL
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3. September 1983 to May 1984
MONTCLAIR STATE UNIVERSITY
Adjunct Professor/Administrative Assistant
• Taught two classes of 20+ students in Fundamentals of Speech
• Provided administrative support to the Executive Director of Paper Mill Playhouse
OTHER WORK EXPERIENCE
Full Time Substitute 5th
grade class, Portsmouth Christian Academy, (Spring 2006)
Assistant Director Kaleidoscope and Star Program , Portsmouth Christian Academy, (September 2004 –
December 2006
Adjunct Professor Speech and Theatre Montclair University (Fall and Spring 1983)
Graduate Assistant,, Montclair University (September 1982 to August 1983)
Box Office Manager, Summer Stock Theatre Summerfun (June 1982 to May 1983)
Customer Service Representative, Commercial Lines Insurance, Topchik Axelband Associates (June 1986
to August 1990)
Customer Service Representative, Commercial Lines Insurance, Robert Linnet Agency (August 1990 to
June 1992)