Okedare Julius Ademola is seeking a position that allows him to achieve organizational goals while ensuring optimal use of resources. He holds a bachelor's degree in forestry from the Federal University of Agriculture and has over 10 years of work experience in customer service, sales, and research roles. His experience includes positions at MTN Nigeria Communications, Market Research Consultancy, and Agroachem Nigeria.

1. OKEDARE JULIUS ADEMOLA
Sex - Male
Date of Birth - 26 January, 1981
Place of Birth - Kano
Marital Status - Married
LGA - Moro
State of Origin - Kwara
43,Ogundare Street,
Abesan Estate,Ipaja,
Lagos.
Email: folade26@yahoo.com
Tel: +234(0)8035688045
OBJECTIVE
To pursue the achievement of organisational objectives and goals while working in accordance with operational
principles, existing staff and ensuring the optimum and effective utilisation of available facilities and resources.
ACADEMIC EMPOWERMENT
SCHOOLS
 FGC Staff School, Kano - 1989
 BUK Staff Sec. School, Kano - 1997
 Federal University of Agriculture, Abeokuta - 2004
CERTIFICATES
 FSLC - 1989
 SSCE - 1997
 B. For Forestry - 2004
TRAINING AND CERTIFICATION
• Customer Satisfaction Analysis and Effective Services - HR EXPONENTIALS;
• Effective Communication and Listening Skills - HR EXPONENTIALS;
• Call Centre Training - MTN COMMUNICATIONS LTD
• Customer Service Professionals award(Online) - Association of Business Practitioners
UK(ABP)
WORK EXPERIENCE
MTN NIGERIA COMMUNICATIONS LTD (CNSSL) - December 2012 – Till date
Maritime House, Apapa, Lagos
Designation - Product Sales
Job Description
Page 1 of 4

2. • Identifying and managing new channels of trade and distribution of goods and services for
business expansion and growth.
• Performing profitability analysis for potential deals and market.
• Negotiating favourable agreement term and close all sale leads and openings.
• Comparative study and Survey of market trends in line with existing competing ends,
competitors and customer requirement.
• Analytical study and report of generated feedbacks of customers’ experience on products and
services to management.
• Accurate record keeping and filing of all trade contract documents as well as maintaining good
working relationship with operations unit to prevent any loss.
• Respond to functional and technical issues and elements of products and services.
• Professionalism in handling customers’ queries and issues as well as responding and proffering
solutions promptly.
• Creating and managing a reliable service support and maintenance channel with customers
and clients.
• Representing organisation at trade events, exhibitions and product launch.
• Advisory to management as when needed on new development and special promo sales.
• Ensuring customers’ optimum utilization and maximisation of product and services through
effective product education.
• Vet and verify the viability of new and existing products and their marketability.
• Create a structured feedback for product development and organizational policy formulation.
• Liaise with technical partners to ensure effective product design implementation and launch.
• Identify areas of improvement and ensure their implementation.
MTN NIGERIA COMMUNICATIONS LTD (CNSSL) - August 2009 – December 2012
Maritime House, Apapa, Lagos
Designation - Call Centre Representative
Job Description
• Tele-marketing of MTN products and services.
• Product up selling and cross selling.
• Develop and manage professional and ethical relationship with customers and identifying their
needs.
Page 2 of 4

3. • Create a structured feedback for organisational development and policy formulation via Siebel
to the database.
• Receive and process inbound calls with sophisticated software applications such as CSP, ACD,
Minsat, Siebel, etc.
• Respond and resolve customer queries with absolute chivalry and politeness.
• Multi-tasking between calls, creation of query profile on database and prompt resolution of
such queries.
• Maintain records of contact, accounts and orders.
• Transfer customer calls to appropriate unit and staff for prompt resolution.
• Escalation and follow up of unresolved and higher application dependent queries.
MARKET RESEARCH CONSULTANCY LTD - December 2006 - July 2009
Lagos
Designation - Research Assistant/Supervisor
Job Description
• Structuring of Itinerary and field cost estimate.
• Mobilising workforce and assigning job responsibilities.
• Collation and documentation of Field data
• Stock and inventory management of personnel and materials.
AGROACHEM NIGERIA LTD - October 2004 – December 2005
Ondo
Designation - Stock keeper (NYSC)
Job Description
• Supervising haulage and timely delivery of produce and agrochemicals to clients.
• Documentation of inflow and outflow of produce and agrochemicals
PERSONAL PROFILE:
• Finicky, attentive to details, willingness to learn and quick
assimilation.
• Proactivity, probity and planning.
Page 3 of 4

4. • A good team player and great team builder.
• Dexterous, protean, refinable with quick adaptability.
• Effective communication skills both oral and writing.
• Highly motivated by challenging task that require reasoning.
• Obedience, honesty, and humility.
HOBBIES: Driving, Scrabble, Swimming, Reading.
REFEREES
Prof M.F Adekunle Chief Oluwole Akala Mr Anthony Bakare
Department of Forestry and First Marina Trust Ltd Marblecast Properties
Wildlife Management, 6, Festival Road,Off Adetokunbo Ademola, 37A,Fatai Arobieke,Off
Fed. University of Agric., Abeokuta Victoria Island, Lagos Admiralty,Lekki 1,Lagos
Page 4 of 4