1. WANDA M. PETERS
2383 10th
St
Sarasota, FL 3437
330-283-2041
WPETERS618@YAHOO.COM
Work Experience:
Pharmaceutical CSA (Contract)
Jan 2016 – Present
Currently working as Customer Service Associate on a contract for Astrazeneca. I called on
Health Care Professionals and Pharmacies for Crestor, Symbicort, Tudorza and Prescription
Nexium. I would give updated formularies, presented medication demonstrations for inhalers and
provided cost and coverage information for commercial and medicare part D plans. I make calls
for 102 accounts, meeting the metrics and frequency set by management. I am responsible for
routing calls, maintaining supplies such as savings cards and leave behinds and ordering any
additional material needed to perform the position. Worked with the sales counterpart that
services my district. Contract is ending July 2016. Pay rate $45,000 with car allowance and
bonus.
Spectra Staffing (Seasonal)
Nov 2015 – Dec 2015
Worked as a seasonal position with UPS as a Golf CarI t Instructor/On the road supervisor for
temporary employees hired to deliver packages to residential locations utilizing a golf cart. Pay
rate: $23.10/hourly
Executive Recruiter (100% Commission)
Aug 2015 – Nov 2015
Worked at Domari & Associates as an Executive Recruiter. I found top notched individuals for
top level positions. I performed direct recruit calls to candidates and match candidates and
clients for open positions within their organization. (Resigned with excellent reference as
husband lost his job due to medical problems so I needed to find salary/hourly position.) Pay
rate: 100% commission (earned $3750 commission first month)
Inventory Control Technician
Sept 2014 – July 2015

2. WANDA M. PETERS
2383 10th
St
Sarasota, FL 3437
330-283-2041
WPETERS618@YAHOO.COM
Worked at Cummins Inc. as an Inventory Control Technician for a $25.5 million Indirect
Materials Store responsible for completing daily cycle counts on 125 parts in our store and 50
parts in our warehouse. Performed daily disbursement audits, stocking audits, critical counts,
date sensitive reports, returns, maintain database on E & O parts, standard cost adjustments,
IDR’s, location changes, RMA, transfers between store and warehouse and various other
administrative assistant type responsibilities. I understand ROP and EOQ from a buyers’
perspective and am familiar with Six Sigma and 5S projects as well. Pay rate: $17.01/hourly
AR Specialist/Inventory Control
Feb 2013 – Feb 2015
Worked for Falls Stamping & Welding as an AR Specialist as well Inventory Control Clerk. I
processed and posted daily lockbox payments, wire remittance deposits and checks to
appropriate accounts against corresponding invoices. Analyzed customer accounts for skipped
or partial payments or customer errors and resolved short pay issues collecting over $480,000 in
less than 8 months. Researched and resolved any remittance discrepancies, escalating
unresolved issues, and tracking to final resolution. Invoiced daily shipments and ran sales journal
reports. Supervised inventory cycle counting for top 100 fastest moving parts monthly and top
500 moving parts every 3 months. (Resigned to move to NC to care for terminally ill family
member who passed in May 2015 with excellent reference. I continued to work remotely from
Sept 2014-February 2015) Pay rate: 13.50/hourly
Training Supervisor/Administrative Assistant
Aug 1988 – Feb 2009
I retired from the City of Akron 9-1-1 Police, Fire and EMS Dispatch Call Center after 22 years
of service. I assisted the Director of Communication Center budgeting, travel arrangements,
scheduling, typing correspondence and maintaining training records. Maintained scheduling for
60 + dispatchers, to include vacation, training and sick time. Recruited, tested and interviewed
prospective candidates for new hires, maintained SOP and SOG, and utilized Microsoft software
to include Outlook, Word, Excel and Power Point to create reports and other correspondence and
presentations as needed. Researched, developed, implemented and maintained a training course
for new hire 9-1-1 Telecommunicators that met and exceeded the State requirements. Designed

3. WANDA M. PETERS
2383 10th
St
Sarasota, FL 3437
330-283-2041
WPETERS618@YAHOO.COM
40 hour continuing education training annually to include outside speakers, 8 hours of outside
training classes and self-created training to maintain telecommunicators' mandatory
certifications.
Supervised 60 dispatchers and call takers and performed quality assurance on 3% of all calls
processed and followed up with commendations, action plans and progressive disciplinary action
when necessary. Answered and processed calls for police, fire and EMS, both emergency and
non-emergency in an efficient, effective and accurate manner. Dispatched police, fire and EMS
units to requests for service. Assisted surrounding community dispatch centers in organizing and
developing training for their centers.(Retired after 22 successful years of employment) Pay rate:
23.26/hourly
Various positions (Part time/Seasonal)
Jan 1990 – Feb 2013
Over the past 30 years, I often worked a second job part time/full time concurrently with
working for the City of Akron. I have experience in the following areas: real estate sales,
paramedic, college instructor, administrative assistant/office manager, insurance claims, and auto
body and secretarial. After retiring in 2009 I worked for a number of temporary positions
between traveling until finally accepting a full time position with Falls Stamping and Welding. I
enjoyed retirement, however found myself missing the work force and decided to return to work
full time. I am proficient in several softwares such as Microsoft Office, Maximo, Vantage,
Oracle, and some proprietary software designed specifically for the company I worked for. I
have worked in a small manufacturing company that built cables for MRI and X-ray machines, I
performed data entry for an Energy company, I trained to handle insurance claims during a
catastrophic event such as hurricane, tornado or earthquake, I learned to do surveys for insurance
companies on personal property, I sold real estate, worked in an auto body shop doing clerical
and estimate work. Worked as an administrative assistant for a small manufacturing company
handling all front office responsibilities to include procurement, accounting, invoicing, and

4. WANDA M. PETERS
2383 10th
St
Sarasota, FL 3437
330-283-2041
WPETERS618@YAHOO.COM
banking .I love to learn and add to my skills. I type 60 w.p.m and can key approximately 14000
k.s.p.h.
Education
Associate of Business Management
The University of Akron, Akron, OH
(Sep 1996 – Dec 1999)
GPA:3.47
Graduated with Distinction
Paramedic License
St. Thomas Hospital, Paramedic Program 444 N. Main St. Akron, OH 44310
(Jan 1990 – Dec 1990)
Real Estate Agent - Licensed in State of Ohio
Hondros College, Green, OH
(Mar 2006 – Jun 2006)
Currently enrolled in CNPR – Pharmaceutical Sales Certification Course
Currently taking tax preparation class with Liberty Tax to be certified tax preparer.
References:
Betsy Rees, Joseph A. Jeffries Co.
2610 6th
St.
Cuyahoga Falls, OH 44221
330-328-7062
Relationship: Supervisor @Falls Stamping

5. WANDA M. PETERS
2383 10th
St
Sarasota, FL 3437
330-283-2041
WPETERS618@YAHOO.COM
Carol Zink
Retired 9-1-1 Supervisor, City of Akron
520 Jimmies Creek Dr.
New Bern, NC 28562
252-631-1451
Relationship: Co-worker
Christophe Michaud
Shipping Supervisor, Falls Stamping & Welding
13756 Whitney Rd.
Strongsville, OH 44136
440-724-3366
Relationship: Co-worker
Francis Craig
Retired, Purolator Courier
2331 Wyandotte Ave.
Cuyahoga Falls, OH 44223
330-928-7577
Relationship: Co-worker/Friend

6. WANDA M. PETERS
2383 10th
St
Sarasota, FL 3437
330-283-2041
WPETERS618@YAHOO.COM
Dan Hoffman
District Manager, Touchpoint Solutions

7. WANDA M. PETERS
2383 10th
St
Sarasota, FL 3437
330-283-2041
WPETERS618@YAHOO.COM
Dan Hoffman
District Manager, Touchpoint Solutions