1. Apartment 32 The Edg
103 Springmeadow Road
Birmingham, B15 2GJ, UK
E-mail: suryagupta23@hotmail.com
Website:
https://uk.linkedin.com/in/suryagupta23
Phone: +447539739934
OBJECTIVE To continue my career with an organisation that will utilize my management,
supervision and administrative skills to benefit mutual growth and success. I
am currently looking for a full time position in an environment that offers a
greater challenge, increased benefits for my family and the opportunity to
help the company advance efficiently and productively.
WORK
EXPERIENCE
Crowne Plaza Birmingham City
Centre
November 2014 — Present
Crowne Plaza Birmingham City
Centre
July 2013 — November 2014
Guest Relations Manager
Meet and greet guests, build professional relations and network with them
Manage communication between guests and head of departments to
effectively deal with any issues
Manage and deal all kind of feedback either positive or constructive
Work closely with reception manager to ensure smooth operations for front
desk
Provide support to front desk team, supervisors as well as guest services
team
Daily room checks, additional checks for VIP's and previous feed-backers
Identify new and prospective clients and share the information with the
sales team
Do show-around to prospective clients including rooms, meeting, events,
food and beverage facilities
Work closely with duty managers to provide assistance when required and
to follow up with the guests
Work on medallia software to generate daily, weekly and monthly reports
and share results with all supervisors and managers to keep them updated
on the progress of their department and team's performance
Manage and operate social media using the revinate software to market the
hotel and the brand, share events, pictures and posts via Facbook, Twitter
and Instagram
Respond to all guest reviews on hotel's IHG website and trip advisor using
revinate
Successfully implemented a system where a guest can rate their stay at
checkout in order to deal with the issues while the guest is still in the
property
Assistant Manager - Food and Beverage, Duty Manager
Surya Gupta
Surya Gupta 1

2. Holiday Inn Hemel Hempstead August 2012 — July 2013
Crowne Plaza Birmingham City
Centre
October 2010 — August 2012
Crowne Plaza Birmingham City
Centre
June 2009 — October 2010
Barclaycard March 2008 — September 2008
HCL Technologies June 2007 — March 2008
Managing food and beverage service operations on a daily basis
Work closely with food & beverage manager and head chef
Manage the department in absence of food and beverage manager
Ensuring high standards of service has been provided by each and
every member of staff and supervisors
To provide regular training to all the supervisors and staff including training
to new staff and re-fresher training or cross training to other staff members
Effectively listening to guest needs and to provide custom-made solutions
for each and every issue in most efficient manner
Introduce and implement new promotions within the department
Managing corporate or leisure groups within the hotel
Managing and controlling the payroll which includes weekly payroll
forecasting and wage calculation for food and beverage department
Stock management that includes ordering, delivery, stock control, reducing
wastage and monthly stock-take
To ensure club lounge service is taking place efficiently by doing regular
checks and collecting guest feedback
Duty Manager shifts as a part of the role
Planning calendar of events for food and beverage for the year
Assist food and beverage manager with planning and organising of all the
functions
Attending weekly operations meeting and monthly profit and loss meeting
Managing risk assessments ensuring all health and safety standards are met
along with safeguard regulations
Conducting performance reviews, job chats, return to work-interviews
Production and maintenance of documents such as invoices, menus,
statistics
Provide continuous training sessions on various aspects of food, beverage
and customer service
Allocating responsibilities within the team in order to improve staff's service
skills
Keep training and cleaning records up to date
Organise rota’s for the part time/full time staff including supervisors
Assistant Manager - Food and Beverage, Duty Manager
Supervisor - Food and Beverage, Duty Manager
Food and Beverage Assistant
Sr. Customer Support Exceutive
Sr. Customer Service Executive
Surya Gupta 2

3. HDFC Standard Life September 2006 — June 2007
Sales Development Manager
Build a team of financial advisers, recruitment and training as a part of the
role
Generate leads, arrange meetings with clients and rigorous follow up
Sales and marketing
Ensuring high standards of customer service from myself and from the team
EDUCATION MSc in hospitality with tourism
management
September 2008 — September
2010
B.Com June 2003 — April 2006
Senior secondary school
certificate
May 2001 — April 2003
High School May 1992 — April 2001
University College Birmingham
Along with diploma in industrial placement, passed with commendation and
completed in Crowne Plaza Birmingham City Centre (Sept 2009 - Feb 2010)
Major modules: Tourism marketing, strategic management, hospitality
operations, revenue management
Delhi University
Bachelors of Commerce
Major modules: Business Studies, Accountancy, Economics, English
D.A.V public school
Subject Studied: Accounts, Business, English, Economics, Mathematics,
Physical education
Passed with distinction
D.A.V public school
Subject Studied: English, Mathematics, Science, Social science, Sanskrit
Grade: B
QUALIFICATIONS Social media for business, Level-2
Qualified first-aider
Risk assessment and risk evaluation training
Disciplinary and grievance training
Health and safety in workplace, Level-2
Qualified fire marshall
Full working knowledge of 'Opera' and 'Micros'
Proficiency of using Microsoft tools and MS office
ACHIEVEMENTS Nominated for 'Employee of the month' for the month of March and
August,2013
Successfully managed the departments including food and beverage,
conference and banqueting for over two months as interim food and
beverage manager, Holiday Inn (2013)
Finalist in 'Manager of tomorrow' category in 'Marche Awards' (Midlands
association for restaurants, caterers, hotels and entertainment) (2012)
Surya Gupta 3

4. Finalist in 'Fine Dining' category in 'Marche Awards' (Midlands association of
restaurant, catering, hotels and entertainment) (2010)
'Employee of the month' at Crowne Plaza Birmingham city centre for
August, 2010
Nominated for 'Food and Beverage Person' of the year (2010&2013) for
'Centre Island Hotel Awards'
INTERESTS Traveling
Photography
Movies
Music
REFERENCES 1. Charlotte Jones
HR&Training Manager
Crowne Plaza Hotel Birmingham City Centre
charlotte.jones@cpbhamcity.com
01212245000
2. Cliffton Borges
Front of House Manager
Marriott Hotel, Peterborough
cliffton.borges@marriotthotels.com, cliffton_borges@redifmail.com
07590194098
Surya Gupta 4