1. Basic CV template by reed.co.uk
Zaheer Ahmed
P.O.BOX 41340 Anwar Al Madina Moevenpick Hotel Madina Munawara, Saudi Arabia
House 170-A Street 139 Sector G-7-3/1 Islamabad Pakistan
Pakistan Telephone: +92512607077 Mob:+923125127788
Saudi Arabia Mobile Number: +966598835316
Email: ahmed.zaheer82@yahoo.com
Personal statement
My work experiences, my commitment to delivering high levels of guest service and my drive
to succeed make me an excellent candidate with your company.
I have a very positive attitude and enthusiastic manner. I understand the value of making the
guest the top priority in the vacation environment. I believe that the key to quality service is
to ensure that all contacts with guests impact positively on the guest’s entire experience. To
ensure quality service requires high levels of performance and impeccable service. I am a
high performer and I take pride in ensuring that at all guests believe they have experienced
the time.
Key Skills
 Very good knowledge of USPH standard and HACCP.
 Excellent communication skills; maintain positive relations with staff and guest in high-
volume, Luxury service.
 Easily to handle guests’ inquiries, requests, complaints and corrects problems
promptly.
 Monitors Guests satisfaction and takes personal responsibility to ensure it.
 Induct, train, coach, and lead the staff to consistently superior levels of
performance. Excellent Word, Excel, Power Point and Fidelio as well as micros
Knowledge.
Employment History
FOOD AND BEVERGE CAPTAIN, Hotel Anwar AlMadinah Movenpick,
SAUDI ARABIA
(JUNE 2014 – Present)
Achievements and responsibilities:
 Knowledgeable of all the standard operating procedures in the outlet.
 Capable of implementing consistently in his/her shift all the service standards
established for the outlet.
 Assists and assigns the mise-en-place at the prescribed hours.

2. Basic CV template by reed.co.uk
 Checks at the start of the shift that all supplies in the station are complete.
 Checks from time to time the availability of seats, greets guests and seats guests.
 Recognizes quality product and presentation, in food and drinks.
 Knowledgeable of the outlet’s menu and drinks, its standard quantity, presentation
and preparation.
 Presents menu, takes order, offers suggestions and promotes the specialties.
 Assists the service staff in the service of food and drinks.
 Visits the guests in the tables occupied, to confirm guest satisfaction.
 Handles guest complains professionally and satisfactorily.
 Checks the accuracy of the guest’s check before it is presented to the guest.
 Coordinates with the Hostess and assigns tables for guests with table reservation.
 Knowledgeable in bar tendering and wine service.
 Capable of operating all the equipment in the outlet.
 Implements the “clean as you go policy “and complying with cleaning schedule
established.
 Capable of performing cashiering responsibilities, including the operation of cash
register.
FOOD AND BEVERGE WAITER, Hotel Anwar AlMadinah Movenpick,
SAUDI ARABIA
(MARCH 2012 – JUNE 2014)
TECHNICAL RESPONSIBILITIES
 Reports to work in prescribed uniform and well-groomed.
 Reports to the Captain Waiter at the start of shift to receive necessary instructions for
the shift, side duties assigned, floor assignment, menu changes, guest comments and
complains.
 Performs mise-en-place at the prescribed hours.
 Checks all trays and trolley in the station, table complements, flatware, glassware,
linens, are clean and well set up. Checks the floor area in the station is clean.
 Checks the Service Station for completeness of stocks in operating supplies,
condiments, glass ware, and china ware flatware.
 Knowledgeable of all food and beverage items in the menu, items on promotions and
daily special menu, its ingredients, method of preparation, portion size and
presentation.
 Equips himself with pen and lighter at all times.
 Greets and seats guest entering the outlet.
 Takes orders of the guest accurately and re-confirms guest’s orders each time.
 Practices suggestive selling to boost food & beverage sales, at the same time increase
guest satisfaction.
 Accomplishes and forwards captain order slip to the kitchen for orders of food and for
drinks to the supervisor.
 Follows up and picks up food orders from the kitchen and drinks from the bar.
 Capable of serving food based on sequence of service established for the outlet.
 Serves all accompaniments and condiments together with the food.
 Confirms satisfaction with the guest, and informs supervisor or manager immediately
in case of guest complains.
 Observes guests without obtruding to provide any additional service required.
 Presents the guest check/bill to the guest in a folder.

3. Basic CV template by reed.co.uk
 Returns the change of the guest promptly in a folder.
 Ushers guest out of the outlet and expresses appreciation to the guest.
 Clears and re-sets tables in the stationed assigned.
 Cleans and re-stocks service stations before leaving the shift.
 Capable of operating all equipment inside the outlet.
 Capable of performing service for banquet, room service and other restaurants.
FOOD AND BEVERGE WAITER, Islamabad Serena Hotel, Islamabad Pakistan
(AUGUST 2010 – March 2012)
Achievements and responsibilities:
:
 Well coming the guest.
 Demonstrating menu knowledge.
 Answering questions.
 Up selling specialty items.
 Describing dishes.
 Taking orders (beverage and food).
 Ensuring guest satisfaction bringing extra items requested by guests (ranch, bbq sauce
etc.)
 Bring out food.Clearing empty plates.Refilling drinks.
 Ensuring the food came out as desired.
 Clearing all plates at end of meal
 Crumbing the table.Offering after dinner drinks and dessert.
 Cash handling (when processing the check).
 Thanking the guest for coming in and assisting in any other ways.
 Wiping down your tables.
 Refilling salt, pepper, sugar, olive oil etc.
 Emptying and cleaning coffee station
 Emptying and cleaning up ice tea and soda station
 Stocking plates, silverware, to-go boxes, bottled water etc.
 Placing items in back fridge
 Wiping down shelves and server station
 Wiping down menus
 Processing waiter credit card slips and cash (this is when you figure out your tips)
Education
 Allama Iqbal open university
 Intermediate (2010)
 Federal government High School No 3.
(1998)
Matric

4. Basic CV template by reed.co.uk
Awards
 Certificate of excellence service March 2012
 Certificate of discovery program June 2012
 Appreciation latter for service 13th
June 2013
 Appreciation latter for service October 2014
 Associate of the Month December 2011
 Commendable Service for SAARC July 05th, 2010
 Good Service Appreciation Latter 06th August 2010
 Honesty Awards September 2010
COMPUTER SKILLS
 Good knowledge of opera system
 Good knowledge of micros operating system
Hobbies & Interests
 Sports: Play Cricket and Videogames
 Reading Music/ Movies/Internet Browsing
Personal Information
 Father Name. Manzoor Ahmed
 Passport Number JF1152672
 Marital Status Married
 Nationality Pakistani
 National Card No 611013-3533267-9
References
References are available upon request.