Hannah Cunliffe is a confident and organized individual currently studying Catering and Hospitality at Salford City College. She has work experience as a waitress, crew member at McDonalds, and money solutions adviser. Her skills include proficiency with Microsoft programs, flexibility, teamwork, communication, and ability to work under pressure. She enjoys cooking, playing rugby and netball in her free time. Hannah is looking for part-time work in hospitality while continuing her studies to pursue a career as a chef.

1. Hannah Cunliffe
11 Liberty House,
100 George Street South,
Salford,
M7 4PQ
07475777559
hcunliffe97@gmail.com
Personal Profile
I am a confident young person who is open to learning new skills. As a likable and committed individual
I am more than capable of working as part of a team and also alone, unsupervised. I, to the best of my
ability, complete all tasks given and also take pride in making them to a high standard. I am punctual
and organised. I am currently studying Catering and Hospitality at college and wish to pursue this in the
future, and am looking for part-time work in the meantime.
Key Skills
 Proficient in using Microsoft programs (PowerPoint, Word, Excel...)
 Flexible
 An able team member, and lone worker
 Accomplished communication skills, both written and spoken.
 Ability to work under pressure, in a fast pace environment, with deadlines and to a high standard
to maintain as successfully as possible.
 Taking initiative
Education, Training and Qualifications
Salford City College – Walkden Campus
CE1H Level 2 award in food safety.
Currently Studying Hospitality and Catering NVQ Level 2 2015-2016
The Skills Company
(February 2015- March 2015)
I achieved a Level 1 Employability and Personal Development Certificate.
St Patricks RC High School
(2009-2014)
I achieved 11 A-C grades at GCSE level and a Merit in ICT.
Employment History
Verve People Recruitment – Waitress
(November 28th 2014 – Present)
 Friendly service with a smile
 Being able to adapt to each individual client, to deliver a food and hospitality service of their
standard and choice.
 Traveling to different establishments to complete work, this includes MMU, The Concord
Centre, The Lowry Hotel, The Palace Theatre, Manchester City’s Football Ground, Event City,
The Palace Hotel...
 Wearing correct uniform and looking presentable at all times.

2.  Able to set up and dress down a room, depending on the service which could include polishing
cutlery, glasses, napkin folding, moving tables and chairs...
 Obtaining in company Level 1 and 2 Health and Safety Training and maintaining the high
standards
McDonalds Restaurant – Crew Member
(July 2nd 2014 – August 2015)
 Communicating one to one with customers in both face to face situations and over wireless
communication which includes taking orders and dealing with complaints in the appropriate
way.
 Fast, friendly and good standards of service.
 Being able to use technology such as wireless head pieces and tills to complete an order and
take payments.
 Able to count a float and cash up a till.
 Completing individual tasks such as stocking up the restaurant floor.
 Keeping to Health and Safety legislations and making sure that behind the counter is clean, the
kitchen and the equipment, also ensuring that it is in fully working order.
 Completing SOC’s to improve my status within the restaurant.
 Work as part of a team to meet the store targets and get through GAP which looks at the pace
the restaurant works at and the quality of food and service.
.
Richardson Mail - Money Solutions Adviser
(January 2nd 2015 – February 26th 2015)
 Using office phones to clock in and out of work, communicate with clients, creditors and other
staff members. Also using correct codes on this for stats updates.
 Using email to communicate through departments in the MoneyPlus office and to creditors to
receive information about clients.
 Understanding the importance of customer service and showing this in every call.
 Trained to use a generated call system to speak to clients, and promote a service to help them
in their financial difficulties.
 Record a basic phone call in the ‘Client Log’
 Being compliant and using data protection, only giving out relevant information after passing
through security questions.
 Full training week on Health and Safety, the MoneyPlus history and other important information.
Hobbies and Personal Interests
I’m an enthusiastic rugby player for Eccles Rugby Club. I often play on a Sunday Morning, and as a
team have gained a reputation on the league tables coming in at second, and being awarded medals.
I have also played for Charlestown netball club, as their Goal Keeper as I take pleasure in being part of
a team, having a set goal and exercising. I have a passion for cooking, and do as much as I can inside
and outside of college. I love coming up with new ideas and recipes to try out. I live on my own, so have
to cook meals for myself which I have found I am able to make anything from the simplest. I have high
hopes and aspirations of becoming a chef in the future.
References
Jennifer Whaley Verve People Recruitment
1st Assistant Tel ;01612734999
McDonalds Restaurant
447 Bolton Road
M27 8BB
Tel : 01617947415