Resume

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Mohamed Saleh
Address: P.O Box 428
P.C 130 Azaiba,
Muscat, 130,
Oman
Telephone: +968 95 2090 46
Email: mohdsaleh25@gmail.com
Professional profile
A versatile, insightful and results-driven operations manager (14 years of experience) with a highly
successful background in the contractual catering and hospitality sector. At the forefront of investigating food
and/or commercial trends, in the industry, pertaining to menus, developments in consumer taste in addition
to organisational issues. Exhibits a proven track record of managing multiple sites, diligently and profitably
fulfilling key performance areas relating to policy compliance, project delivery, financial management, people
management, systems commissioning, and operationally-related protocols.
Leverages extensive knowledge and expertise to resolve complex problems relating to health and safety
standards, client expectation, menus, service delivery, targets, deadlines, budgetary constraints, training,
staff performance and the resolution of inherent risks. Attentive to detail with the practical and level-headed
approach required to ensure that all targets, reports, business contributions and customer/employee needs
are satisfied, meticulously and on time.
Possesses excellent interpersonal and leadership skills with the ability to communicate and negotiate
concisely and articulately at all levels: verbally, written and electronic. Enjoys being part of, as well as
managing and motivating, a successful and productive multicultural team. Skilfully builds relationships with
critical stakeholders. Thrives in highly pressurised and challenging working environments.
Objective
Currently seeking a new and suitably demanding position as a senior manager position within the contracts
management, catering and hospitality sector, which will make best use of existing skills and experience,
whilst ensuring further personal and professional growth.
Core Skills
Operational Management | Catering | Administration | Financial Management | Compliancy-Driven |
Resourceful | HACCP, ISO 22000, ISO 9002 | Client Liaison | Multifaceted Project Management | Business
Acumen | Presentation Skills | Strategy Development | IT Proficient | Time Management | Conflict Resolution
| Collaborative Interfacing | Self/Group Motivated | Report Writing | Integrity | Communication
(Written/Verbal)/Multilingual | Complex Problem Solving | Analytical Thinking
Career Summary
2007 - Date CATERING SERVICES, OMAN
OPERATIONS MANAGER
Key Achievements
 Successfully manages all operational and applicable financial procedures; entrenching company
objectives and ensuring profitability.

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Career Summary continued
 Impressively reduced operating costs.
Responsibilities
 Meticulously monitors and maintains an exemplary level of food, service and hygiene standards.
 Integrally interfaces with clients and ensures client objectives and company principles; marry.
 Strategically plans, designs and implements systemic changes and subsequent action plans.
 Targets overall priorities in order to increase business opportunities within each assigned location
 Collates important data and compiles cost and operational reports for management
 Supervises all administrative in addition to health and safety processes to guarantee procedural
compliance.
 Liaises with employees, departments and subsequently management to facilitate the progress of
projects; adhering to budgetary constraints, maximising profitability and meeting client objectives.
 Correlates the operating budgets, per job with the client’s expectation and the chef’s parameters.
 Scrutinises daily, weekly and monthly performance targets and provides remedial action if needed.
 Satisfies all purchasing in addition to company audit procedures.
 Fulfils human resources (HR) functions regarding grievances, induction, fostering a positive working
environment, critical record keeping of training, resolution of complex personnel issues in addition to
satisfying termination procedures.
 Motivates, develops and facilitates employees through direct and indirect training.
 Nominates and recommends salary and wage increases in addition to possible promotion posts.
2003 - 2007 CATERING SERVICES, OMAN.
CAMP SUPERVISOR & PROJECTS MANAGER
Key Achievements
 Successfully managed multiple sites; of varying catering contracts and needs.
 Efficiently directed the company’s food and beverage service as well as the central kitchen (2500 pax
production capacity), providing serving for the outdoor parties - in the full Muscat area.
 Enforced protocols regarding maintaining the highest of food hygiene standards, food safety procedures,
and an overall safe working environment.
Responsibilities
 Directed cost controls; whilst keeping impeccable financial and administrative records.
 Presented financial forecasts and set budgets to senior managers.
 Stringently monitored the quality protocols from point of purchase to meal preparation and service.
 Communicated with supervisors, cooks and kitchen staff, on a daily basis, to ensure mutual success.
 Devised and entrenched sales possibilities in addition to developing new income streams.
 Consulted with clients to efficiently plan and advise menus for specific locations and events.
 Monitored stock levels and procured resources when necessary.
 Effectively investigates and addressed all non-compliance pertaining to health and safety guidelines.
 Followed strict health and safety procedures referring to HACCP-ISO 22000, CP & CCP.
 Fulfilled recruitment procedures and subsequent training and induction.
 Efficiently resolved and allayed customer complaints and/or concerns.
 Enforced vital security and maintenance protocols for the catering and dining area.
2000 - 2003 KENTUCKY FRIED CHICKEN, EGYPT
FIRST ASSISTANT MANAGER & TRAINING COORDINATOR

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Career Summary continued
1998 - 1999 COMFORT IN ROMA, EGYPT
FRONT OFFICE DEPARTMENT
1997 - 1998 SONESTA, AMBASSADOR HOTELS, EGYPT
FRONT OFFICE DEPARTMENT
Education and qualifications
Bachelor of
Tourism & Hotels:
Tourism Division
High Institute Of Tourism & Hotels, Egypt, 1999
Professional training
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Basic Management Skills
RAS, RAR Running a Shift & Running a Restaurant
DC Programme (Developing Champions), Food Safety
One to One Training, Training a Trainer
Basic Life Support (First Aid)
Fire Extinguishing, Awareness & Rescue
Hydrogen Sulphide Gas, Awareness & Rescue
Safe Food Handling
Intermediate Certificate: HACCP-ISO 22000
Intermediate Certificate: Applied HACCP Principles
Intermediate HACCP Food Safety
Journey Management Course
Incident Investigation
Further skills
IT Proficiency: Excellent: Microsoft Office and Internet Applications.
Languages: Arabic (Native), English (Excellent) and French (Fair)
Personal details
Driving Licence
First Aid:
Full/Clean
Yes
Interests and activities
Currently include: Passion for food, Automotive, Music, Gymnastics, Table Tennis and Swimming
References are available on request