1. Nigel Sinclair Thompson
1900 Holly Avenue Oxnard, CA 93036
Cell: 805.444.4276
nigel.thompson917@gmail.com
Professional Summary
Recent graduate with BS in business. Excellent research, time management and problem solving
skills. Highly organized with the ability to manage multiple projects and consistently meet
deadlines.
Education
2013 California State University, Channel Islands, Camarillo, CA BS Business
Key Qualifications
 Customer service-oriented
 Vast technical knowledge
 Seasoned in conflict resolution
 Excellent telephone etiquette
 Advanced MS Word, PP, Excel and
Outlook
 Accomplished with mobile devices
 Excellent communication skills
 Reliable and Dedicated
 Strong time management skills
 Diverse PC knowledge
Professional Value Offered
Process Improvement
 Helped with the implementation of a new process for equipment rental; which resulted
in the creation of the Games Assistant Position.
 Promoted to Lead Games Assistant after two years of employment.
Customer Service/Assistance
 Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
 Handled customers effectively by identifying needs, quickly gaining trust, approaching
complex situations and resolving problems to maximize efficiency.
 Worked with CRM programs such as ZenDesk and diligently completed all assigned
tasks, working overtime as needed.
Experience
August 2008–Present Nigel’s Tech Support Service Compton, CA Owner and Manager
 Provided thorough support and problem resolution for customers.

2.  Maintained composure and patience in face of difficult customer situations.
 Meet with customers to determine the problem with the device, probable causes, and
type of repair needed.
 Conduct quality assurance exams
 Researched issues on various computer systems and databases to resolve complaints,
answer inquiries, and outline solutions.
August 2014–Present Wal-Mart Oxnard, CA Overnight GM Stocker
 Check sales floor shelves and add new product when stock levels are low.
 Often assisted customers in finding products they were looking for or reaching products
that were on higher shelves.
 Responsible for making sure that damaged products were given to the proper
department.
 Provide customer service, maintaining merchandise presentation by stocking and
rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning and
organizing product displays.
 Signing and pricing merchandise appropriately, securing fragile and high-shrink
merchandise.
December 2014–February 2015 Volt Workforce Solutions Oxnard, CA Help Desk Technician
 Made reasonable procedure exceptions to accommodate unusual customer requests.
 Worked with upper management to ensure appropriate changes were made to improve
customer satisfaction.
 Achieved customer satisfaction rating of 89% within one month, exceeding department
average.
 Ran routine software troubleshooting and configuration.
May 2014–May 2014 Officeteam Camarillo, CA Data Entry Clerk
 Compare data entered with source documents, or re-enter data in verification format on
screen to detect errors.
 Delete incorrectly entered data, and re-enter correct data.
 Compile, sort, and verify accuracy of data to be entered.
August 2009–May 2013 California State University, ChannelIslands Camarillo, CA Lead Games
Asst.
 Maintained the front desk and reception area in a neat and organized fashion.
 Assisted with installation of gaming platforms and gaming tables.
 Maintained inventory of available equipment and supplies.
 Analyzed equipment needs for scheduled events.

3.  Trained new employees
 Event Management
December 2010–January 2012 California State University, Channel Islands Camarillo, CA Desk
Assistant
 Answered an average of 20 calls per day by addressing customer inquiries, solving
problems and providing new product information.
 Greeted customers entering the office to ascertain what each customer wanted or
needed.
 Perform clerical duties including filing and inventory.
 Sort and distribute incoming mail.
May 2011–August 2012 CSU, Channel Islands Camarillo, CA Environmental Services Assistant
 Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
 Accepted accountability for all assigned building keys, master keys and access cards.
 Disinfected and mopped bathrooms to keep them sanitary and clean.