Over 20 years of experience providing top-notch administrative support to C-Level Executives • Administrative: Adeptly handle administrative matters including screening calls, managing calendars, and planning meetings, making travel arrangements, composing documents and organizing offices for efficiency. • Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. • Technology: Considered a “power user” of Microsoft Office; quickly learn and master new technology.

1. MADELINE GUTIERREZ-THOMPSON
1060 Talmo Street, Winter Springs, FL 32708
PHONE407-625-8147 EMAILmadthompson@hotmail.com
PROFILE OVERVIEW
Over 20 years of experience providing top-notch administrative support to C-Level Executives
 Administrative: Adeptly handle administrative matters including screening calls, managing calendars, and
planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.
 Communications: Interact professionally with all levels of staff and maintain the highest level of
confidentiality; known for tact and diplomacy in handling sensitive issues.
 Technology: Considered a “power user” of Microsoft Office; quickly learn and master new technology.
OBJECTIVE STATEMENT
Obtain a position as an administrative assistant in which my organizational abilities can be fully utilized. Work in
a place where there is a need for a variety of office management skills including – computer knowledge,
organizational abilities, business intelligence and database program use.
TECHNICAL KNOWLEDGE
Software
Microsoft PowerPoint 2010 Microsoft Outlook 2010
Microsoft Excel 2010 SharePoint
Microsoft Word 2010
ACCOMPLISHMENTS
 Initiated a process improvement in the process of scheduling large group meetings to an online process on
SharePoint. This has improved how rooms are reserved, eliminating double booking of rooms and ensured
that rooms are set-up for the meetings in a timely and accurate manner.
 Provide the leadership role amongst my Administrative peers (e.g. discussing our Performance Objectives,
training, Coaching and Feedback, etc.).
WORK EXPERIENCE
CNA Insurance - Administrative Assistant II May 1999 - Present
 Manage four AVPs and five Directors with their daily function which includes scheduling meetings, booking
travel arrangements, expense reports, presentations, spreadsheets.
 Assist with the On Boarding of new hires which includes; requesting of system access, Intranet based
programs utilized by the departments, office phone, laptop or desktop, and Blackberry. Following up with
Home Office in Chicago and our local IT LAN personnel to ensure that everything has been take care of for
the new hire’s first day of work.
 Run Metric Reports which facilitate in preparation of the Monthly Business Report for Small Business Service
Center. This report shows how Small Business Service Center is trending month to month.
 Input Weekly Production in Dashboard for the Small Business Service Center which allows the leadership
team to see how their associates are doing with their daily work functions which includes,
 Program Administrator for our Employee of the Month in Chicago, Maitland and Wyomissing, PA offices.
Maintain calendars and spreadsheets as it relates to deadlines and deliverables. Coordinate logistics of
Employee of the Month luncheon with the VP or AVP and the Employee of the Month winners which
includes making the restaurant reservations and sending out the Outlook invitations to all attendees.
 Provide Executive Leadership support when visiting the Southeastern Service Center in Maitland. This
would include coordination with Administrative Assistants at other Service Center sites, setting up Town Hall
meetings, regular meetings, conference calls, etc.
 On-Site Liaison Coordinator between Home Office and the Southeastern Service Center Business Units with
Consumer Complaints received in Home Office. Distribute the consumer complaint to the appropriate
business unit for resolution of the complaint.
 Support other business units as needed with Excel charts and spreadsheets, PowerPoint
presentation/posters and Word documents to include forms and templates.

2. Resume of Madeline Gutierrez-Thompson
Page 2
 Assist budget preparation by scheduling meetings with the Area Vice President and his directors, inputting
financial information into the Excel spreadsheet and uploading the spreadsheet to the Intranet site for
review within the Finance department in Home Office.
United Healthcare - Administrative Assistant June 1998 – February 1999
 Managed the Director of Government Relations with her daily functions which included scheduling meetings,
booking travel arrangements, expense reports, presentations, spreadsheets.
 Provided support to the HealthCare liaisons with inputting data entry, filing of documents, and preparing
manuals.
 Created spreadsheets, presentations, etc. for the business unit which contributed in preparing reports that
kept the employees abreast of financial standings.
 Prepared Monthly log to track expenditures within the department compared to budgeted dollars.
EDUCATION
 Valencia Community College: 1/83 – 5/85 (Business Administration)