The document is a resume for Norma Walker, an experienced Executive/Administrative Assistant with over 15 years of experience supporting senior leadership. She has strong skills in areas like calendar management, meeting coordination, report writing, presentation development, and general office administration. She is seeking a new role that utilizes her talents and experience.

1. Norma Walker
24824 Cromwell Road, Monroe, WA 98272
(C) 425.760.2231 (E) norma_walker@comcast.net
SUMMARY:
Dedicated and focused Executive / Administrative Assistant who excels at prioritizing, completing multiple tasks
simultaneously and following through to achieve project goals. Seeking a role which utilizes my talents and
experience.
QUALIFICATIONS:
• Advanced MS Office
Suite skills
• Business writing
• Computer-savvy
• Critical thinking
• Customer service-
oriented
• Database management
• Dedicated team player
with an energetic, positive
attitude
• Executive presentation
development
• Exercises good
judgment
• Financial aptitude
• Flexible
• Good written
communication
• HIPAA compliance
• Mail management
• Maintains
confidentiality
• Marketing materials
development and production
• Medical terminology
• Meeting planning and
support
• Professional and
mature
• Proper phone etiquette
• Quick learner
• Resourceful researcher
• Schedule management
• Self-directed
• Strong interpersonal
skills
• Strong work ethic
• Works well under
pressure
RESPONSIBILITIES:
Calendaring and Meetings:
• Planned travel arrangements for executives and staff.
• Planned meetings, prepared conference rooms, drafted meeting agendas, supplied advance materials
and executed follow-up for meetings and team conferences.
• Wrote and distributed meeting minutes to appropriate individuals.
• Managed and coordinated the day-to-day calendar for the senior management.
• Scheduled Board of Directors meetings and assisted with meeting materials and agendas.
Reports and Presentations:
• Wrote reports and correspondence from dictation and handwritten notes.
• Maintained an up-to-date organizational chart.
• Created and maintained spreadsheets using advanced Excel functions and calculations to develop
reports and lists.
• Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
• Designed and printed marketing collateral.
• Developed templates for newsletters, presentations and reports.
• Adhered to all corporate brand guidelines when preparing graphic materials.

2. Norma Walker
24824 Cromwell Road, Monroe, WA 98272
(C) 425.760.2231 (E) norma_walker@comcast.net
Other Functions:
• Properly routed agreements, contracts and invoices through the signature process onto their proper
destinations.
• Received and screened a high volume of internal and external communications, including phone calls,
faxes, email and mail.
• Managed daily office operations, supplies, and maintenance of equipment.
• Provided logistical support to visiting executives in coordination with other Executive Assistants.
• Contributed ideas during strategic and conceptual brainstorming sessions.
• Collaborated with other administrative team members, human resources and the finance department
on special projects and events.
WORK EXPERIENCE:
EvergreenHealth Monroe , Monroe, WA Nov. 2001 – April 2016
Administrative Assistant (2001 – 2003)
Executive Assistant (2003 – 2016)
As Executive Assistant, I provided direct support to the Chief Quality Officer, Chief Financial Officer and Chief
Medical Officer for the past two years. Prior to that, I provided direct support to the Chief Executive Officer,
Chief Financial Officer and the Board of Commissioners. Initially I provided Administrative Assistant support
to the managers and directors (approximately 14 people), typed and maintained policies and procedures,
formatted and produced clinical and non-clinical forms used in the facility. I created and chaired the Forms
Committee.
Express Services, Monroe, WA
Administrative Assistant 2000 – July 2001
Assigned to several companies as a temporary employee to fill vacation and maternity leaves until I was
assigned to work at Valley General Hospital (later named EvergreenHealth Monroe), where I worked from
July to November 2001 when I was offered and accepted a permanent position.
EDUCATION:
Currently attending Shoreline Community College preparing to enter the Medical Billing & Reimbursement
Program in the Fall 2016.
Attended courses in designing effective brochures and marketing collateral.
Attended Advanced Microsoft Excel and Word training courses.
High School graduate.
References:
Excellent references available upon request.