Spredfast's newest product releases are revolutionizing the social media landscape. Spredfast's Chief Customer Officer, Virginia Miracle, takes us through several recently released breakthroughs in Spredfast's social media platform that have the power to accelerate your business, increase your ROI, and let you truly make the most of social media marketing. Video link: https://www.spredfast.com/summit/videos/value-now

1. Value Now

3. Flckr: technochick

10. Automation

11. How is your team spending their time?

12. Understand
Adapt
Personalize

13. Rules

15. TV2 Denmark responds to
1000 more comments a month
with the same staff

17. Booking.com more than
doubled the number
of items they responded to

19. Taco Bell uses rules to create
great customer experiences in
marketing moments

20. “Spredfast automates labeling of
inbound items, freeing up our
teams to focus on our flyers.”
Asiana Ponciano, Specialist, Social Media at Hawaiian Airlines

21. Value of Social

22. Structured Labels

24. Configure
Organize
Enforce

26. For Neiman Marcus,
structured labels unlocks
consistent reporting
& measurement for a more
holistic view

27. NFL now labels 100%
of outbound content

29. Kellogg’s identifies trends such as
product suggestions, requests
& complaints

30. “I never knew I needed structured
labels, and now I cannot live
without them.”
Shelly Kastner, Director-Social Media, Fidelity

31. 360º Customer View

37. “Beyond amazing. Made our jobs
better–serving more customers and
that is incredible”
Kristi Willis, Associate Director, Global Customer Care, Whole Foods Market

38. Spredfast Help

39. Spredfast Help

40. Spredfast Help

41. Spredfast Help

42. Spredfast Help

43. Spredfast Help

44. I’m actually really excited about this.
It’s a smart move, and will encourage
users to do their own learning and
resolve their own problems!
Gregory Tan, Manager of Digital Governance, PepsiCo

45. Typical Audience
Process Create Study
Validate Study
Iterate on StudyAnalyze Data
Conclusions/Develop
additional Hypotheses
Trying out keywords +
topic block structure
Refining for accuracy +
removing unrelated content
Run additional studieswith
updated keywords + topic blocks
Do you have enough data to
make an informed decision?
Create a new study to
answer new questions

46. Strategic ServicesEnablement and Education
• Implementation
• Training
• Business Consulting
• Governance
• Care
• Hub and Spoke
Management
• Content & Channel Strategy
• Brand Love/Care Strategy
• Analytics & Reporting
• Paid Strategy
• Creative Services
• Custom Builds & Integrations
• Community Management
• FB Audience Services
Professional ServiceTeams Always-On
ServiceTeams

47. Customer
Success
Spredfast

49. Value Now