QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
Resume
1. Shivani Sharma
Senior Manager - Regional Head
Growth-oriented professional with 5+ years of multi-faceted experience in devising & implementing marketing &
sales plans with Credit & Risk Analysis for Corporate/SME Funding to ensure attainment of profit targets & business
goals
shivani12@manageites.org 8571001263 Bangalore, India linkedin.com/in/shivani2109
WORK EXPERIENCE
04/2018 – Present
Senior Manager as RHS – Business Loan Group
ICICI Bank Ltd
Bangalore Karnataka
Handling 27 branches with a team of 7 Credit Analyst /Relationship
Manager for asset funding to MSME for working capital requirement
and capex expenditure
Developed client base solutions across Fund/ non-Fund based
products such as Cash Credit, Demand Loan, Buyers credit, LC, BG,
LCBD, PCFC, FCNR
Managing existing portfolio through rigorous monitoring and timely
solution and extension of facility
Build prospective clients by attended various marketing and
networking events
Performed due diligence and credit analysis in accordance with sound
credit principles and established Commercial Lending procedures
Constantly built rapport with the operating units to customize and
develop solutions
Acquired relationship of Govt/Institutional entities and other asset
business in markets
Improve efficiency by monitoring & overseeing continuous
improvement of processes and products based on market
requirement
06/2014 – 03/2018
Manager- Rural Inclusive Business Group
Workplace/Company
Rohtak Haryana
Act as a mediator between the Employer and client for facilitating
the customer with appropriate solution
Credit & Risk Analysis in CAM (Credit Appraisal note) by analysing
P&L, balance sheets, loan proposals, credit ratio, market feedback
and compiled financial information for loan committee review
Ensuring the quality of Portfolio by addressing stress signs in the
client operations / activity
Documentation for pre-sanction and post sanction, Customer
negotiation on rates and other terms, Customer profiling sheet and
identifying cross sell / revenue increasing opportunity
Build relationships with key persons (CFOs/ promoters) in the target
segments & build client trust & confidence and attended various
marketing and networking events to originate prospective clients
AWARDS
National Talent Scholarship (04/2008 – 03/2012)
Indian Counsil of Agriculture Research
Business Plan Inception -2013 - 1st Prize (2013)
Jesus and Mary College, DU
International Green Business Assoc contest - 2nd Prize (2012)
Amity University
SKILLS
Sales Lifecycle Financial Statment Analysis
Dealer Channel Management Project Financing
Portfolio Management Credit Appraisal/Underwriting
Loan Administration Team Management
Risk Managment Business Valuation
PERSONAL PROJECTS
Assessment & evaluation of various stakeholders in the
global supply chain of Indian Broken Rice - Axereal- Boortmalt
India Holdings (08/2013 – 10/2013)
Redefined cost and quality effective supply chain of Axereal for Malt used
in breweries
Founded a Producer Company- Registered and developed a
sustainable model (Marketing and Packaging)- National
Innovation Foundation (04/2013 – 06/2013)
Producer company of 11 Registered seed varieties
Prepared company structure and a sustainalble model for Marketing,
Packaging and sales for the next 3 years
EDUCATION
05/2012 – 03/2014
PGDM(ABM) - Agribusiness Managment
National Institute of Agricultural Extension
Management, (MANAGE)- Hyderabad
GPA - 7.60
08/2017
Project Planning
National Certificated in Financial Markets
GPA - 8.4
09/2014
Financial Market Module
National Certificated in Financial Markets
GPA - 9.6
ACHIEVEMENTS
Appreciated for extending the market ends for BLG in Non-
Grand Truck road of Haryana in FY2019 by Retail Sprinters
contest for Assets- was among the top 3 pan India
Pan India Ranked 3 on KRA/BSC for Enterprise Credit and
recognized for outstanding work in FY2018
RHS – Business Loan Group
Relationship Manager/Credit Analyst