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29 - Manufacturing - Talent Solutions - Talent Based Outsourcing

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29 - Manufacturing - Talent Solutions - Talent Based Outsourcing

  1. 1. Success Story GBS Industry Talent Solutions - Malaysia Talent Based Outsourcing
  2. 2. The client, a multinational semiconductor chip manufacturer, in an attempt to focus on core competencies, was looking to outsource the Accounts Payable function to a vendor. The main outsourced activity was to process invoices coming from suppliers across the world in a timely manner. The average accuracy of activities prior to outsourcing the functions to MPG was reaching 4% below optimal levels. • ManpowerGroup deployed outcome based solution with strict SLAs on deliverables. • A solid account management structure was setup with strong governance procedures in place • A phased approach for service delivery: – Phase 1 - Sep 2016: The client partially outsourced 2 AP functions: Invoice Processing and Recovery & Resolution process – Phase 2 - Sep 2017: The client outsourced additional tasks in the 2 AP functions above as well as 2 additional functions: Invoice Administration and Payments. – Phase 3 - Sep 2018: Expansion of scope to include suppliers not only from APAC and EU but also from USA, Canada, & Israel. Context Results Solution 2017 2018 2019 SLA Tasks Completeness 100% 100% 100% 100% Tasks Timeliness 100% 100% 100% 100% Tasks Quality 99% 99.9% 99.9% 98.5% From 2016 till 2019 ManpowerGroup achieved 16% of cost efficiencies and the solution was able not only to meet client SLAs but exceed them. Success Story: Talent Solutions Talent Based Outsourcing – GBS Industry
  3. 3. Drawing expertise from across RPO, MSP and Right Management offerings, Talent Solutions can help organizations thrive in the new normal by leveraging best-in-class technologies to attract, source, manage and retain individuals, optimize talent strategies to create efficiencies even as market conditions change, and help organizations create the agility they need to be an employer brand of choice as they respond to the increasing complexity of managing more work models.​ Business and Talent, Aligned 7.2% GLOBAL RPO MARKET SHARE* Talent Solutions has the strategy, talent and data driven insights to help transform organizations 40+ YEARS DELIVERING TALENT SOLUTIONS 11.8% GLOBAL MSSP MARKET SHARE* 21+ YEARS DELIVERING MSP SOLUTIONS

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