Case Study

1. Success Story
GBS Industry
Talent Solutions - Malaysia
Talent Based Outsourcing

2. The client, a multinational semiconductor chip manufacturer, in an attempt to focus on core competencies, was looking to
outsource the Accounts Payable function to a vendor. The main outsourced activity was to process invoices coming from suppliers
across the world in a timely manner. The average accuracy of activities prior to outsourcing the functions to MPG was
reaching 4% below optimal levels.
• ManpowerGroup deployed outcome based solution with strict SLAs on deliverables.
• A solid account management structure was setup with strong governance procedures in place
• A phased approach for service delivery:
– Phase 1 - Sep 2016: The client partially outsourced 2 AP functions: Invoice Processing and Recovery & Resolution process
– Phase 2 - Sep 2017: The client outsourced additional tasks in the 2 AP functions above as well as 2 additional functions: Invoice
Administration and Payments.
– Phase 3 - Sep 2018: Expansion of scope to include suppliers not only from APAC and EU but also from USA, Canada, & Israel.
Context
Results
Solution
2017 2018 2019 SLA
Tasks Completeness 100% 100% 100% 100%
Tasks Timeliness 100% 100% 100% 100%
Tasks Quality 99% 99.9% 99.9% 98.5%
From 2016 till 2019 ManpowerGroup achieved 16% of cost efficiencies and the solution was able not only to meet client SLAs but
exceed them.
Success Story: Talent Solutions Talent Based Outsourcing – GBS Industry

3. Drawing expertise from across RPO, MSP and Right Management offerings,
Talent Solutions can help organizations thrive in the new normal by leveraging
best-in-class technologies to attract, source, manage and retain individuals,
optimize talent strategies to create efficiencies even as market conditions
change, and help organizations create the agility they need to be an employer
brand of choice as they respond to the increasing complexity of managing
more work models.​
Business and Talent, Aligned
7.2%
GLOBAL RPO
MARKET SHARE*
Talent Solutions has the strategy, talent
and data driven insights to help
transform organizations
40+
YEARS DELIVERING
TALENT SOLUTIONS
11.8%
GLOBAL MSSP
MARKET SHARE*
21+
YEARS DELIVERING
MSP SOLUTIONS