1. Kevin Nelson
3819 Village Rd S Apt D
Colorado Springs, CO 80917
Cell: (815) 666-4285
Email: lestat1582@yahoo.com
OBJECTIVES:
To utilize my past and present experience working in property management,
call center/customer care, and customer service skills in a fast paced and
rewarding environment.
Experience:
2014-2016: Time Warner Cable, Customer Care Call Center Agent Colorado
Springs, CO
Responsible for answering trouble shooting calls, sales calls, billing questions,
internet, cable, and phone general support. Receiving anywhere from 50-75
calls per day, in a fast paced and heavily multi-tasked oriented environment.
Also took on added responsibility of assisting the 8 other people on my team
with order entry, billing support, and general questions. Took on a training
program where I assisted the new hires with teaching them how to use
company software for all cable, phone, and internet support.
Handling the use of two computers at once to assist all customers.
Received Directors Luncheon Award for being in the top 10% of the call center
every quarter I worked there. Was #1 in the call center 9 times for sales out of a
12 month year.
2010-2014: Walgreens, Pharmaceutical Technician Colorado Springs, CO
Responsible for heavy customer service, filling prescriptions, counting pills,
entering prescriptions from customers, typing SIG codes, entering insurance
information and calling insurance companies.
2008-2014: Public Storage, Property Manager Colorado Springs, CO
Responsible for accounts receivable (A/R), accounts payable (A/P), filing

2. leases and producing daily reports, and handling high-volume phone calls for
three 400+ properties.
Handling the setting of appointments for upcoming rentals as well as
collections, utilizing excellent communication skills.
Prepare, present, and review rental contracts while always using exceptional
customer service skills.
Utilize company-designed computer software to manage rentals, collections,
transfers, reports, accounts payable and accounts receivable.
Responsible for general upkeep of grounds.
2001-2008 Tri-Star Cabinets, Door Builder New Lenox, IL
Worked in a fast-paced environment as a door builder
Managed a team comprised of two additional personnel.
Utilized skills as an efficient multi-tasker to successfully complete assignments.
Earned Employee of the Quarter in 2006; only employee of my department to
ever win this company award.
2001 Re/Max of New Lenox, IL Real Estate Assistant New Lenox, IL
Answered phone calls and took messages from potential and existing clients.
Responsible for delivering For Sale by Owner packets to potential listing
clients.
Set appointments for real estate agent, which required excellent communication
skills.
EDUCATION:
2009 CollegeAmerica, Colorado Springs, CO

3. Graduated in July 2010 with an Associates Degree in Medical Specialties
2006 CREED Real Estate School, Tinley Park, IL
Graduated from program and successfully passed with high marks
2001 Lincoln Way High School, New Lenox, IL
Graduate, class of 2001