1. JUANA LARA
647 Cauldwell Avenue, Apt 23, Bronx, New York 10455
917-650-0401 • yudelkalara@gmail.com
SUMMARY OF QUALIFICATIONS
Top-performing Assistant Manager with over 8 years’ of experience in billing and collection. Detail-oriented, results-
driven and a self-starter. Excellent customer service and interpersonal skills. Highly motivated and a fast learner.
Proficient in Microsoft Excel, Power Point, Word and Outlook.
Fluent in written and conversational Spanish.
PROFESSIONAL EXPERIENCE
Assistant Manager,Brady Cargo Services,Inc. New York, NY 9/2008 – present
 Manage 50-70 international customer accounts per week,ensuring proper shipment and payment of deliveries.
 Handle a minimum of 100 incoming calls and emails per week, resolving any delivery issues.
 Increase sales by attracting 300 new clients and networking with international companies, add an average of 5-10
customers per week.
 Service and maintain current clientele through strategic follow ups.
 Communicate with airlines to ensure proper processing and booking of air shipments, resolving any issues with
missing merchandise.
 Create and process 50-70 invoices per week and collect payment on client invoices.
 Develop and maintain Excel spreadsheets to track accounts payable aging.
 Schedule pickup and delivery of goods to be shipped internationally.
 Manage and update book of sales, report total monthly sales to Manager.
Assistant Manager,Regency Furniture Yonkers, NY 4/2008 – 9/2008
 Customer Service
 Track inventory
 Scheduled delivery date with customers
 Prepared delivery slips
 Maintain files and data updated
EDUCATION
Bachelor of Arts in Accounting, minor in Psychology & Business Practice, Lehman College, 2016
Associates in Business Administration,ASA Institute of Business and Computer Technology, 2009