Roxanne Brumell is seeking a position in records management or human resources. She has over 15 years of experience in records management, customer service, and data entry roles. Her resume details positions at TIAA-CONTRACT VIA NOVITEX, Trevor Day School, and Macy's where she performed tasks like indexing documents, remote deposit capture, and providing customer assistance. She has a Bachelor's degree in Human Resources and certification in Office Administration.

1. 500 Saint John’s Place Apt#6T Brooklyn, NY, 11238 (C) 347-938-4122 rlbrumell@yahoo.com
Roxanne Brumell
500 Saint John’s PlaceApt#6T
Brooklyn, NY, 11238
(C) 347-938-4122 (H) 718-783-4464
rlbrumell@yahoo.com
PROFESSIONAL SUMMARY
Highly focused and meticulous Records Management Specialist with an exceptional
record of customer satisfaction, in Human Resources or other business area compatible
with education, skills and experience.
 Working in three different departments: Imaging Unit: Trained and coach new
employees in preparing batches, checks and Wealth Management documents.
Take responsibility and initiative by training team of two to three new hires
during department leads absence.
 Telecommunication: Provide customer’s service to clients. Ensure on going and
consistent customer satisfaction.
 Records Management: Official position where I have a great track record of
providing exemplary level of services to all clients requesting documents.
Provide initial contact to clients responds quickly to clients concerns to ensure
superior service and satisfaction. Ensure on going and consistence customer
satisfaction by providing on time delivery and follow up.
P R O F E S S I O N A L E X P E R I E N C E
TIAA- CONTRACT VIA NOVITEX, New York, NY
Record Management Associate, 2013 – Present
 Duties include providing customer assistance, converting business documents
into electronic folders (Indexing), reconciling client payments and forwarding to
various businesses, updating and maintaining corporate database, opening
incoming mail and preparing for scanning.
 Support coordinators by prioritizing and delegating work to peers, scan
documents into electronic folders.
 Remote deposit capture checks to various bank accounts.
 Zasio software storing, arranging, indexing and classifying records.
 Facilitate the development of filing systems, and maintain these to meet
administrative, legal and financial requirements.
 Oversee the management of electronic and/or paper-based information.
 Enter pertinent information into records management database.
 Telephone console operation.

2. 500 Saint John’s Place Apt#6T Brooklyn, NY, 11238 (C) 347-938-4122 rlbrumell@yahoo.com
TREVOR DAY SCHOOL, New York, NY
Accounting Assistant/ Data Entry, 2009-2013
 Duties included data entry, maintaining and updating student records regarding
enrollment and completion of school.
 Preformed accounts payable/receivable duties, reviewed and processed
invoices, completed general ledger entry to accurately reflect incoming/outgoing
expenses, hard copy filing, and provided financial aid preparation to assist
students in obtaining loans and scholarship.
 Remote deposit capture checks to various banks.
MACY’S, New York, NY
Sales Associate, 2009-2014
 Duties included providing customer assistance, processing consumer
transactions via debt and credit cards, gift cards, ACH check, and cash.
 Executed systems and PO procedures to ensure quick register transactions,
maintained awareness and solid product knowledge of promotions and
advertisements, greeted and acknowledge consumers.
TIAA-CREF, Charlotte, NC
Corporate Service Specialist, 2000-2009
 Duties included converting business documents into electronic folders, data
entry, customer’s service, updating and maintaining corporate database.
 Supported coordinators by prioritizing and delegating work to peers, worked on
various special projects, imaging remote deposit checks (RDC)
 Performed ad-hoc administrative services for senior management.
E D U C A T I O N
K A P L A N U N I V E R S I T Y
Bachelor of Arts in Human Resources Degree, 2012
Betty Owens Business School, New York, NY.
Certification in Office Administration, 1999
S K I L L S
 Proficiency in Microsoft Office Suite
 MITM
 Power Image and Senior System
 Excel
 Calendaring
 Outlook
 People Soft.
 Siebel