Gaurav Sharma is seeking a challenging career position utilizing his skills and experience. He has over 3 years of experience in warranty administration and coordination roles for automotive companies in India. He is proficient in maintaining warranty records and claims, liaising with various departments, updating parts information, and providing customer service. Gaurav holds a Bachelor's degree in Mechanical Engineering and has undergone training in production, manufacturing, PLC, CAD, CAM, and CNC systems. He is interested in continuous self-improvement and has experience in volunteering.

1. Gaurav Sharma
Mobile No: +919971753220 | Email: sharma16gaurav@live.com
Professional Objective
Seeking a challenging career position where my skills will be effectively utilized to contribute to the
success of an organization.
Core Competencies
Team Leader / Motivator
Observant and Detailed Oriented
Attention to Details and Ability to Multitask
Power Electronics and Power Systems
Research and Development
Drilling, Design and Soldering
Time Management and Prioritization
Risk Assessment and Management
Process and Performance Improvement
Work Effectively in a Team – Oriented, Collaborative Environment
Working Experience
WARRANTY ADMINISTRATOR
KAIZEN NISSAN (A UNIT OF SATMAN CARS PVT.LTD.) - New Delhi, India (15th
December’14 Till Present)
Reporting to the General Manager
Nissan is famously associated with 'Kaizen' or continuous quality improvement. Nissan states: 'We will not be
restricted by the existing way of doing things. We will continuously seek improvements in all our actions.'
Responsibilities:
 Standard warranty & extended warranty claims.
 Liasoning with Nissan quality team, warranty team, extended team, goodwill team etc.
 Maintaining parts by regularly updating their tags.
 Given full authority, as well as supervising and regularly servicing workshop equipments and tools.
 Maintaining & updating up records for warranty claims.
 Coordination with other dealer & Nissan team for service records for processing warranty claims.
 Making Home Visits to those customers houses, which are unable to visit the workshop.
 Failed parts which were expensive, had to dispatched back to NMIPL (Nissan Motor India Private
Limited – Head Office), Chennai.
 Lodging of cases related to warranty & extended warranty in related portals.
 Information on pending cases is escalated to the respected department.

2. WARRANTY / F.I. (FIELD INFORMATION) COORDINATOR
GALAXY TOYOTA AUTOMOBILE PVT. LTD. - New Delhi, India (10th
December’12 till 10th
September’14)
Reporting to the HOD Warranty / F.I.
Galaxy Toyota Automobile Pvt. Ltd. Is a part of The Sachdev Group of Industries (TSG) and is the biggest Showroom
as well as Service Station in West Delhi. In the modern era of frequently changing market scenario, consumer
preferences and cutting edge competition, the group has been demonstrating tremendous quality experience to its
customers.
Responsibilities:
 Responsible for maintaining KPI (Key Performance Indicators).
 Maintaining reports on Microsoft Excel, such as:
• The parts which were changed under warranty for service vehicles, including the costs for the
same were recorded in the monthly reports on a pivot table.
• Failed parts which were expensive, had to dispatched back to TKM (Toyota Kirloskar Motors –
Head Office), Bengaluru.
• Parts which were changed under warranty on a daily basis were maintained in a report with
detailed diagnosis, along with pictures and videos for approval purpose.
 Maintaining parts time to time by putting tags on them, along with its details and diagnosis mentioned on
it.
 Making Home Visits to those customers houses, who are unable to visit the workshop.
 Knowledge and experience in PDI (Pre Delivery Inspection), department (3 months).
 Also have knowledge and experience as a General Repairs Technician (6 months).
Academic Qualification
• Bachelor’s Degree in Mechanical Engineering (pursuing ) July 2012 – July 2015
Institute of Mechanical Engineering University
• Diploma in Mechanical Engineering June 2009 – June 2012
Institute of Mechanical Engineering University
• Passed 12th
(Commerce with Maths – 65%) 2008
National Institute of Open School, New Delhi, India
• Passed 10th
(45%) 2006
Kamal Convent Sr. Sec. School, New Delhi, India
Training Details
 Internship: Worked as a Mechanical Trainee for QH Talbros Limited, Gurgaon, India (as a part of
Engineering Curriculum). Duration – 1 Month.
• Gained knowledge and significant usage of gadgets like PLC, CAM, and CNC.
• Also developed my skills on Lathe Machine.
 Underwent a training program for “Production and Manufacturing” from Institute of Mechanical
Engineering, New Delhi, India. Duration – 1 Year.
 Trained and developed my skills for P.L.C. (Programmable Logic Controller), C.A.D. (Computer Aided
Design), C.A.M. (Computer Aided Manufacturing), and C.N.C. (Computer Numerical Control) from Advanced
Training Institute, Kanpur, India. Duration – 1 Month.

3. Attainments
Awarded with a “Gold Certificate” for volunteering in the Common Wealth Games 2010, held in New Delhi, India.
Interests
Playing Football, travelling, swimming, racing and strides for wellness (Marathons).
Personal Details
Nationality : Indian
Date of Birth : 16/03/90
Languages Known : English, Hindi, and Punjabi
Marital Status : Unmarried
Availability : Within One Month’s Notice Period
Driving License : Indian Driving License Available
References : Upon Request
Location Preferences : USA, Canada, Australia, South Asian Countries, GCC Countries, Germany