1. Sachin Christopher Kambli
Mobile: 0091-8879250377 ♦ E-Mail:sacch@yahoo.com
Positions in Quality Management/Product Development / Training with a leading
organization.
PROFESSIONAL PREFACE
Enthusiastic professional seeks opportunity to work in areas of my core competency where knowledge and experience
gained as conscientious aviation aspirant, would serve benefit and contribute towards company objectives. Possesses
over 9 years of experience in Customer Relationship Management in the aviation sector. Last associated Qatar
Airways – Doha Based; multi-faceted organisation.
Currently overseeing Product Development and Customer Service Operations for Audi Mumbai South in the sales/after
sales division.
Deft at maintaining service standards, operational policies, company standards/procedures, ensuring compliance of
processes, and benchmarking services for fluency in operations.
Proven abilities in delivering value-added customer service and achieving customer delight. An effective Manager, with
exceptional communication, interpersonal skills and with expertise in managing cross cultural taskforces.
EMPLOYMENT RECITAL
Customer Delight Manager- AUDI Mumbai South Currently
Key Deliverables:
 To create an atmosphere conducive to customer centricity and enable inter customer relationship
management/trainings and strategize deliverables at customer touch points.
 To warehouse data, analyze and set up efficient/effective service delivery processes.
 To undertake presentations projecting trends, and accordingly set up recovery processes.
 Undertake quality audits to ensure compliance with protocols.
Cabin Crew with Qatar Airways - Doha Based Aug’ 02-July’ 07
Key Deliverables:
 Legalities of Flight Duty Time Limitations with regards to cabin crew, aircraft documentation, assigning tasks
based on skills, conducting briefings ensuring safety emergency equipments are route specific & confer as per
ICAO regulations.
 All inventory uploaded, and special requests achieved.
 Co-ordination with various departments too ensure boarding completed to attain scheduled departure.
 Ensuring continuous smooth flow of service in all classes of cabin.
Highlights:
 Facilitated as Overall in-charge, for safety/comfort of passengers, ensured standards/procedures maintained and
customer satisfaction guaranteed.
Cabin Crew with Jet Airways - Mumbai Based Mar‘ 98-Aug’ 02
Key Deliverables:
 Ensuring procedures complied to ensure safety of flight.
 Pursuing to exceed passenger expectations, thereby eradicating complacency, always striving to win the hearts of
customers.
Highlights:
 Adjudged Best Cabin Crew for the year 2000.

2. Customer Service Executive with Max Touch - Mumbai Based Sep ’97-Mar ‘98
Key Deliverables:
 Processing applications for Roaming activations.
 Co-ordinating the activations with domestic/international service providers.
 Providing customers information on criteria/process/plans with regard to Roaming operations.
ACADEMIA: Bachelor of Commerce from University of Mumbai in 1997.
PROFESSIONAL CREDENTIALS
FAA-141 (2009) Commercial Pilot License Single/Multi Land Instrument Rating
Airline Transport Pilot License
Transport Canada (2010) Commercial Pilot License Single/Multi Land
Certificate of Proficiency in Radio Telephony
DGCA India (2010) Commercial Pilot License Single/Multi Land, Instrument Rating
GRADES OBTAINED
FAA TRANSPORT CANADA DGCA INDIA
Private Pilot 98% Commercial Pilot – 78% Air Regulations – 92%
Single Instrument Rating 100% Navigation – 81%
Commercial Pilot 99%
ATPL [FROZEN] 95%
EXTRAMURAL ENGAGEMENTS
 Awarded “Aloysius Luke D’Souza Scholarship for outstanding player in Hockey.
 Represented School/ College at State Level Hockey Tournaments.
 Member of Compenereos/Bombay Republicans squad- representation in the Super League Hockey Division.
PERSONAL DOSSIER
Date of Birth : 10th
July 1976
Address : Immaculata Co-op, 1st
Flr/Flat no-12, Tertulian Rd, Off Peter Dias Rd, Bandra, Mumbai 50.
Marital Status : Married
Linguistic Abilities : English, Hindi
Passport Details : H7214701 [Expires-27th Jul 2019]