1. SRINIVAS.N.N
#1588,Flat no 401,Redecherry,20th
Main,Sector-1,HSR Layout,Bengaluru-560034, India
Mobile: +91-78991-08107 Email:shreecareer66@gmail.com
SUMMARY:
A automobile training professional with certification from Mahindra & Mahindra and Maruti Suzuki
International Limited.comprehensive experience, resourceful, analytical and detailed driven, with capabilities to
handle multiple domains and trainings with competing deadlines. Strong team member with an ability to adapt to
the demanding situations of changing business dynamics by taking lead in training the sales and supportive team
within a stipulated time frame. Reliable follow-through skills and interface effectively with co-workers,
management, client and customers. Excel in challenging and hectic environment.
ACHIEVEMENTS:
1st
place Winner of National level Mahindra Idols 2014-15 in Dronacharya category
3rd
place Winner of South India level Mahindra Idols 2014-15 in Dronacharya category
1st
place Winner of Karnataka regional level Mahindra Idols 2014-15 in Dronacharya category
1st
place winner of Dealership level Mahindra Idols 2014-15 in Dronacharya category
CAREER HISTORY:
Mahindra & Mahindra India Garage – Bengaluru. (August 2014 to Present)
Dronacharya/Manager-Training & Development.
Roles & Responsibilities:
The role of a Drona is to ensure delightful selling experience to the customer till the time of delivery of the vehicle
through capable and trained manpower.
Conduct induction training program for new joiners.
Preparation of in-house training calendar for Personal, High end and Commercial range of product portfolio.
MILE portal management with reference to MQI and E-Certification
Monitor and improvement of Manpower Quality Index for all sales personnel of various designations.
Planning and organizing training aids such as manuals and handbooks.
Managing performance index of all sales team members on monthly basis.
Training co-ordination.
Training and preparing sales consultants ,Team leaders for national level skill contest
Conduct product refresher training sessions for M&M and competition updates
Develop sales consultant on sales process (SANKALP and PARICHAY) through live call observation and maintain
individual handholding sheets.
Develop sales consultants on product demonstration and test drive skills.
Maintaining employee training records.
Ensure regular E-Certification update (Addition and deletion of manpower)
Supervise online E-Certification test ,along with HR Manager within 15 days of M&M training programs
Preparing training calendar on monthly and annual basis and reviewing periodically.
Based on MQI & E-Certification , identify individual development areas for the complete sales team and work on a plan
along with SM,GM and ASM.
Liaison with M&M training head for training nominations and follow ups.
Planning and organizing training venue as per the training schedules
Identifying training need analysis and action plan for individuals
Managing MIS and MILE portals for learning and development.
Maruti Suzuki Pratham Motors Pvt Ltd - Bangalore. (February 2013 to August 2014)
Manager/Head – Training & Development.
Budget Planing and Managing activities of training and development activities for New car sales, true value,
Customer care, Insurance and supportive sales process and handling issues related to sales from design point of
view.
Roles and Responsibilities
 Overseeing complete group training and development for new car sales and true value division.
QUALIFICATION:
 MBA in HR
 Diploma, Automobile
Engineering
EXPERIENCE: 8 Years
AREAS OF EXPERTISE:
 Training Planning and
execution.
 Training calendar &
budgeting.
 Content development.
 Soft skills & behavioural
training.
 Performance Management.
 Co-ordination.
 Employee engagement.
 Human Relations.
 Competency portal
management
 Team building and
leadership training.
 Voice & accent training
SKILL SETS:
 MS Office (Intermediate)
 Internet.
 Training delivery
INTERESTS
 Business development
 Economics
 Quality initiatives
 Training
 Productivity improvements
 Innovative Management
ACTIVITIES
 Photography
 Trekking
 Travelling
OTHER DETAILS
 DOB – 20th
February 1985

2.  Initiate training need/gap analysis in coordination with MSIL.
 Record individual training need/gap.
 Act as one point contact between MSIL and dealership network on training and manpower developments and recruitment.
 To perform training needs analysis and identify the gaps in product knowledge,Technical knowledge, sales processes and soft skills.
 To identify and evaluate external training programs (if required) for the employees and training department with prior approvals of Head of
Sales & Marketing.
 Facilitate training for all new sales staff (Induction Program)
 Facilitate Basic Auto Technology modules and assessments as per MSIL standards and norms.
 Conducting sales training on Brand & Company, product and competition knowledge, sales process and other skill enhancement modules as
per the directives given by MSIL.
 Conduct Role play based & case study training.
 Preparation of the sales training materials and ensure internal training programs etc.
 Portal management with reference to competency management and certification
 Training and Preparing sales consultants and team leaders for National level skill contest
 Conduct MSIL Product and competitor refreshers
 Develop sales consultants on product demonstration and test drive skills.
 Ensure regular E-cert updation (Addition and deletion of manpower)
 Based on sales performance, identify individual development areas for the complete sales team and work on a plan along with SM and CGM.
 Prepare monthly calendar for internal trainings and handholding.
 Nominate candidates for MSIL training in consultations with Sales Manager and FSDM..
Friendly Motors (India) Pvt Limited - Mysore (June 2011 to January 2013)
Management representative & In-House Trainer – Sales & Service.
Joined as Management representative, undergone training on ISO 9001:2008 quality management process, sales, service,spares. Exposure
to world-class 3S set up and detailed understanding of challenges faced in day to day business. Brief exposure to environmental and safety system.
Worked for the team under GM Sales&service for analysis of Business operations, emphasizing on the market conditions helping to articulate
business decisions. Involved in consolidated analysis of data and preparation of presentation for Board of directors meeting. Associated with the
Product service department handled new development projects, validation of new development, value engineering, cost reduction, field failure
analysis, change management and quality improvement projects
Projects:
• ISO 9001:2008 quality management system.
• Quality service Streamlining and productivity enhancement.
• Quality improvement in car service.
• Employee suggestion evaluation.
PROFESSIONAL ACHIEVEMENT:
 Channelized the entire organization and all departments as per the requirement and standards prescribed by ISO
 Successfully defined and prepared ISO system manual and procedure manual and definitions of ISO systems as per the standards laid by
VINCOTTE INTERNATIONAL LTD
 Handled and managed ISO audits with least no of minor CAR’S
 Active and young member to participate and take part in steering committee of the company
 Trained 7 sales captains and 18 sales experts during my tenure for MSIL Sales skill contest
 Considerably reduced NG points throughout the period of working and ensured quality systems into operations
 Considerably reduced Training Cost by nearly 30% by creating an In House Training for multiple locations
 Expertise in Vendor management and Training
Sri Sumukha Motors – Tarikere. ( July 2007 to August 2010)
Manager –Sales& service
Joined as sales consultant and promoted as manager responsible for 3s operations and activities.
 Overseeing complete Branch operations reference to sales and service operations
 Managing showroom and customer support

3.  Manpower planning and utilization
 Periodic monitoring and analysis of productivity of sales and service revenue and up gradation
 Organizing and managing free check-up camps, Exchange melas in rural areas for brand promotion and revenue generation
 Train the technicians and front office staff for customer handling philosophy, personality development and technical aspects
 Verification and settlement of accidental insurance claims and delivery of vehicles
 Identify main customer group and audience and determine best way to communicate brand publicity to them through cost affordable channels
 Develop and maintain the company corporate image and identity which includes use of logos and signage.
 Manage special events such as sponsorships of social events, mega camps and other activities the firm supports in order to gain public
attention through the media without advertising directly
EDUCATION:
Master of Business Administration-Human Resources Management,Dr.CV Raman University Bilaspur.77.26% (April 2014)
Diploma in Engineering – Automobile, Govt DACG Govt Polytechnic, Chikmagaluru. (May 2007)
Department of Technical Education, Bangalore-Karnataka. Percentage: 71.44%.
Secondary School Leaving Certificate.KLK High School , Birur. (March 2005)
Karnataka Secondary Education Examination Board, Bangalore - Karnataka. Percentage: 61.66%.