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Effat Mehmood
Address Korangi No. 5 Karachi
Mobile no +92300-8290410/0501051027
E-Mail effatmeh@hotmail.com
Objectives
An opportunitytoobtainapositionthat meetsmyskillsandqualification,allowingme toutilize myexperienceand
qualificationinordertoobtain challengingbusinessobjectives.
Education
Particulars Institute/Board Year Achievements
B Com Korangi College forWomen 2009 2nd
division
FSC Korangi College forWomen 2001 2nd
division
Matric Shan Grammar School 1998 “A” Grade
Experience- Maersk Line Pakistan April 2006- To Date
Inside SalesAccount Manager Dec 2012- Date
- Manage Contractsof ExistingAccounts.
- Enhance currentbusinessof ExistingAccountsbyidentifyingopportunities throughopendialogues.
- Tap NewBusinessAnalysingMarketStatsand Internal Reports.s
- IdentifyNew AccountsforAcquisition.
- Get back to the deadcustomerforAcquisition.
- Keepfollow uponthe ongoing/Renewal business.
- Keepfollow uponthe lostbusinessbysettingupmeetingwiththe customerstoaddresstheirissueswiththe relevant
concerndepartments.
- Provide endtoendservicescoordinatingwith otherSalesSupportingfunctions.
- MaintainBusinessRelationshipsinaprofessionalmanneredway.
- KeepMarketingupdatedwiththe properMarketFeedback.
SALES- Sales Support April 2008- Nov2012
Workingas Sale’scoordinator reportingto Team Manager. Major responsibilitiesinclude
- Support Sales Teamto achieve business objectives.
- Engage with the customers on an ongoing basis to ensure successful customer experience.
- Identify new opportunities through ongoing customer dialogue.
-Responsible for maintaining frequent phone/email communication and managing contracts.
-As an inside Sales Executive, responsible for managing and growing existing or new accounts.
-Assist Sales executive in managing account plan and new customer’s pipeline.
-Provide research support to Sales Team.
-Ensure cross functional Collaboration
-Give market feedback to Sales team to ensure correct systemupdates.
-Follow up on issues of contracts and customer’s invoices
Customer Service, Call Centre 2006-2008
-Followuponcustomer’sissues.
-Attendcustomer’squeries.
-AssistCustomerinorderinitiatebusinessandprovide excellentcustomerexperience.
-Provide informationregardingproductandservices
-Provide informationoncustomer’sshipment.
-Followuponcustomersissuesbycollaboratingwithotherdepartment
-Assistcustomersregardingtheirissues.
-Handle Callsin professional and proper greetings.
-Assistcustomersone commerce andprovide businessrelatedqueries.
-Provide customer’sfeedbackaboutservicestoreportingManager.
-Log customer’sissues andassigntorelevant functions.
Trainings
-Sale’sTrainings
-SalesEssentials2014
-Value Sellingin2012
-Sale’sChampionin2011.
-Call HandlingTraining in2006
Other Skills
-SystemLearningProficiency
-MS Office,OutlookandInternet.

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Effat CV - Copy

  • 1. Effat Mehmood Address Korangi No. 5 Karachi Mobile no +92300-8290410/0501051027 E-Mail effatmeh@hotmail.com Objectives An opportunitytoobtainapositionthat meetsmyskillsandqualification,allowingme toutilize myexperienceand qualificationinordertoobtain challengingbusinessobjectives. Education Particulars Institute/Board Year Achievements B Com Korangi College forWomen 2009 2nd division FSC Korangi College forWomen 2001 2nd division Matric Shan Grammar School 1998 “A” Grade Experience- Maersk Line Pakistan April 2006- To Date Inside SalesAccount Manager Dec 2012- Date - Manage Contractsof ExistingAccounts. - Enhance currentbusinessof ExistingAccountsbyidentifyingopportunities throughopendialogues. - Tap NewBusinessAnalysingMarketStatsand Internal Reports.s - IdentifyNew AccountsforAcquisition. - Get back to the deadcustomerforAcquisition. - Keepfollow uponthe ongoing/Renewal business. - Keepfollow uponthe lostbusinessbysettingupmeetingwiththe customerstoaddresstheirissueswiththe relevant concerndepartments. - Provide endtoendservicescoordinatingwith otherSalesSupportingfunctions. - MaintainBusinessRelationshipsinaprofessionalmanneredway. - KeepMarketingupdatedwiththe properMarketFeedback. SALES- Sales Support April 2008- Nov2012 Workingas Sale’scoordinator reportingto Team Manager. Major responsibilitiesinclude - Support Sales Teamto achieve business objectives. - Engage with the customers on an ongoing basis to ensure successful customer experience. - Identify new opportunities through ongoing customer dialogue. -Responsible for maintaining frequent phone/email communication and managing contracts. -As an inside Sales Executive, responsible for managing and growing existing or new accounts. -Assist Sales executive in managing account plan and new customer’s pipeline. -Provide research support to Sales Team. -Ensure cross functional Collaboration -Give market feedback to Sales team to ensure correct systemupdates. -Follow up on issues of contracts and customer’s invoices Customer Service, Call Centre 2006-2008
  • 2. -Followuponcustomer’sissues. -Attendcustomer’squeries. -AssistCustomerinorderinitiatebusinessandprovide excellentcustomerexperience. -Provide informationregardingproductandservices -Provide informationoncustomer’sshipment. -Followuponcustomersissuesbycollaboratingwithotherdepartment -Assistcustomersregardingtheirissues. -Handle Callsin professional and proper greetings. -Assistcustomersone commerce andprovide businessrelatedqueries. -Provide customer’sfeedbackaboutservicestoreportingManager. -Log customer’sissues andassigntorelevant functions. Trainings -Sale’sTrainings -SalesEssentials2014 -Value Sellingin2012 -Sale’sChampionin2011. -Call HandlingTraining in2006 Other Skills -SystemLearningProficiency -MS Office,OutlookandInternet.