1. ARAVIND. M
Extensive service operations, client servicing & automobile background
in multi-cultural environments; evolved & executed plans that reached
out to Indian & Overseas markets and restructured the way
industry works
aravind.8520@gmail.com 0506392001 / 00914792492517
Profile Summary
Dynamic career of over 11 years that reflects pioneering experience and year-on-year success in achieving
Service Operations and Client Servicing objectives in Automobile industry
Exhibited excellence in performing service operations with focus on implementing policies to improve process and
cost effectiveness
Innately wired for strategic & tactical thinking—formulated & executed service plans and driving
initiatives to realize bottom line results, realigning acquisition policies in the pursuit of objectives of leading
organization andenhance client relations to create an amicable & transparentenvironment
Proficient in delivering high value-added services to clients by rendering them effective solutions as per the
contract, thereby enhancing their satisfaction levels
Skilled in heading Production Operations, Channel Management, Reporting, other
A forward thinking person with excellent communication, problem solving & time management skills;
exceptionally well organized with a track record that demonstrates self-motivation & creativity to achieve
corporate & personal goals
Key Skills
Service Operations
Client Servicing
Strategy Planning
Education
B.E. (Automobile) from Rural Engineering College, Karnataka,
Visveswaraiah Technological University in 2005
Career Timeline
Troubleshooting
Liaison & Coordination
Team Management
Maintenance
Management
Repair & Inspection
2005-2 00 6
Indus Motors
Personal Details
Date of Birth: 31st
May, 1982
ExtraCo Group
2006-2 01 2
2012-Till date
Suhail Bahwan
Automotive Group
Warranty Management
Soft Skills
Comm u nicat or
Innovator Thinker
Collaborator Intuitive
Team Player
Address: Revathy, Karuvatta P.O., Alappuzha Dist.-690517, Kerala
LocationPreference: UAE
Languages Known: English, Hindi, Arabic and Malayalam
Nationality: Indian
Passport Details: Passport No. (Issued at Cochin Place, Valid up to 02 /
10 / 2022)
Driving License Details: UAE and Indian
Visa Details: UAE residence Visa
MaritalStatus: Married
Number of Dependents: 02

2. Work Experience
Suhail Bahwan Automotive Group, Dubai (Since Nov’12)
Asst.Service Manager
Key Result Areas:
Accountable for driving the company’s sales goals for service center operation through personal engagement with
customers by observing& coaching the advisors on their customer interactions efficiently
Involved in operating the service department for accomplishment of business performance objectives that related
to sales, productivity& profitabilitygoals
Providing assistance to Service Manager regarding the Hiring, training, motivating and coaching a dynamic and
high-performingservice selling & technical team for better snapshots
Handlin the workloadof all the service departmentassociates
Responsible for ensuring that service department operates under safe conditions as per the established policies &
procedures and compliance with federal, state, county & municipal regulations
Highlight:
Acknowledgedas Certified First Aid Officer, First AidInternational (UK)
ExtraCo Group (ISO Certified MNC), Dubai, United Arab Emirates (Jul’06-Jun’12)
Asst.Fleet Service Manager
Key Result Areas:
Acting as ‘Service & Maintenance In-charge’ and managing fleet of more than 350 vehicles from super luxury
passenger car, heavy duty trailer and passenger bus in an effective way
Supervising a team of Automobile Experts including Fleet Manager and Service Engineer
Executing several maintenance schedules and performingperiodic checkactivities
Managing & maintaining optimum spares stock level and establishing norm for timely availability to improve
service operations effectiveness
Highlights:
Successfullyincreasedthe following:
o Service market share and value-added services by 22% through dealershipprofitabilityin 2011
o Machine uptime and equipment reliability by 35% through execution of several predictive & preventive
maintenance schedules for equipmentin 2010
Previous Experience
Indus Motors (AuthorizedDealer of Suzuki Vehicle), Kerala (Apr’05-Jun’06)
Service Advisor
Seminar / Training Attended
Wankel Rotary Engine at Rural Engineering College, Karnataka in 2004
Participating in the training program in Workshop Managerial Skill, Problem Solving and Decision Making, Health
Safety and EnvironmentInduction Training
Academic Projects
Auto Gear Analyzer and Auto Cruiser in 2004
Servicingand Maintenance of Tata Vehicles in 2003
IT Skills
Comprehensive knowledge of AutoCADand MS Office, SAP and Edrive