Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
Shephali karekar 123
1. CURRICULUM VITAE
Ganga 505, Green View Complex, Nr. Nancy Colony-S.T. Depot, Borivali (East), Mumbai 400066.
Contact: +91 9833883190;
Email: ms.shephalitk@rediffmail.com
Mrs. Shephali T. Karekar.
CAREER OBJECTIVE
To serve the organization I work with & help it to meet its ever growing demands.
To learn, excel & create a niche for myself by enhancing my knowledge & giving my
best to my organization & subsequently grow with it.
PROFILE
• Competent, diligent & result-oriented professional with an excellent and rewarding career of over 14+
years, spearheading with Frameboxx Animation & Visual Effects Pvt. Ltd. Centre Manager & reached
a post of Cluster Head & Counselor’s Trainer.
• Proficiency in General administration, Counseling, relationship management, motivation and
interacting with people, team building, event management, presentations, recruitment, training and
development and performance management.
• Experience in all Sales & Marketing functions, with the solutions oriented approach & excellent
relationship management skills. Excellence in successfully & consistently delivering the responsibilities
of Revenue Generation, Profitability, Market Share & Customer Satisfaction.
• Equipped with the sound knowledge of and insightful academic exposure across core HR related
subjects like Organization Development, Change Management, Human resource management and
industrial relations.
• Ability to individualize instructions based on students specialized and changing needs, proven ability
to develop rapport with students.
• Strong leadership traits with excellent ability to coordinate with different people at one time under
difficult situations and the ability to bring out the best in others while creating a healthy and friendly
work environment, thus enhancing operational efficiency and optimizing resource utilization.
Key Competencies
Operations Management Strategic Management Market Penetration Relationship Leadership
Training & Development Centre Management Teaching Counseling.
PROFESSIONAL EXPERIENCE
FRAMEBOXX ANIMATION & VISUAL EFFECTS PVT. LTD. Nov 2007 to July 2010
Cluster Head & Counselor’s Trainer (Branch converted from MAAC to FAVE)
• Handled 15 Centers across East, West & South Zone. Overseen the entire gamut of operations while
handling the cross functional departments for smooth operations. Handled student’s grievances,
batches & faculty problems. Conduct training for Counselor’s.
• Responsible for developing the business by creating awareness about the Institute across various
Educational Institutions through marketing collaterals, events and activities, thereby generating
database of/for potential target audience.
• Developed Institutional Alliances with schools and other Educational Institutions. Identify & develop
Franchisees to develop business for the company.
• Oversee & evaluated student’s progress & faculty performance.
• Organized seminars, workshops, training programs & academic events as per the annual academic
event plan.
2. • Ensure adherence to statutory compliance while working for effective branch operations and providing
consistency in delivering service and excelling benchmarked service levels.
• Develop strategies to enhance customer relations through formal and informal channels, building
cordial relationship through regular interactions & apprising them with company’s value propositions.
• Coordinate with the H.O.D. for the implementation academic operations.
• Proactively handle the sourcing and manpower planning & coordination for recruitment of faculty &
staff for the Institute. Conduct orientation classes for all newly hired employees while communicating
them the policy manual, guidelines and regulations.
• Provide technical guidance to the employees on company’s systems and basic selling skills using role
playing and other methods.
• Ensure adherence to company policies and regulations, administering corrective action documentation
& counseling sessions accordingly.
• Managing and tracking the probationary status of each individual and recommend additional training
as needed.
• Conduct standardized training for all employees as needed.
• In Addition to the above, I have the responsibility to Start & settle the new centres till they
independently function smoothly.
MAYA ACADEMY OF ADVANCED CINEMATICS. Sept 2005-Nov 2007
CENTRE MANAGER (Management Converted to Frameboxx)
ATHARVA COLLEGE OF HOTEL MANAGEMENT & CATERING TECHNOLOGY. – HTMi Aug 2000 - Sept 2005
Vice Principal
MCDONALD'S INDIA PVT. LTD. Mar 1997 - June 2000
Manager, Customer Care
D.Y. PATIL COLLEGE OF HOTEL MANAGEMENT June 1995 - Aug 1996
Lecturer, French & Bakery
EDUCATIONAL CREDENTIALS
EMBA 2009
National Education Management (passed with A grade)
DIPLOMA IN INTERNATIONAL AIRLINES & TRAVEL MANAGEMENT 1996
Trade wings Institute. (Mumbai)
DIPLOMA IN HOTEL MANAGEMENT CATERING TECHNOLOGY & APPLIED NUTRITION 1995
Institute of Hotel Management Catering Technology & Applied Nutrition (Dadar- Mumbai)
CRAFTSMANSHIP COURSE IN BAKERY & CONFECTIONARY 1992
Swami Vivekananda Technical College. (Mumbai)
TECHNICAL SKILLS
Office Automation & Internet Applications
INTERNSHIPS
3 Months Internship at Osho Travels (1996)
6 Months Internship at Hotel President (1993 – 1994)
Date of Birth: December 18th, 1974
Languages Known: English, Hind, Marathi, Punjabi, French, and Assamese
Hobbies: Listening to Music, Reading, Driving.
References: Available on Request