1. DENNIS OAKE 1909 – 4968 Yonge Street
Toronto, Ontario
M2N 7G9
416.224.0032
mikden@sympatico.ca
SUMMARY
A business leader with a passion for people and a proven ability to deliver results.
Experience leading teams, coaching, performance management, training and succession
planning. A passion for human resources, developing people and executing engagement
strategies to drive retention.
Knowledge Areas:
Full Cycle Coaching and Payroll and Canadian
Recruitment Performance Management Employment Law
Interviewing Associate Relations Training and
Development
PROFESSIONAL EXPERIENCE
Solutions 2008 to Present
Human Resources Generalist/Manager
Accountable for all aspects of the Human Resources Department
Project Manager for JDA Conversion to the AS400, Website, E-Commerce and new
store openings
Responsible for bi-weekly Head Office, DC/Warehouse and Store Level payroll
Responsible for creating training & development workshops for staff and managers
Implemented and oversees Company Benefits Program
Ensures all Head Office & field positions are filled thru full cycle recruitment
processes & in-line with company mission statement
Provides formal reviews and continuous performance feedback and necessary training
Implemented & Maintenance of the Employee Recognition Program
Executes all company initiatives to support company growth and objectives
Role out of succession planning strategies to promote a hire within culture
Payroll Maintenance/ Setup
Creation & Updating of Policies and Procedures Manual
New Employee Handbook Development
Roll-out of Manager & Associate Orientation Guides/ On-Boarding Process
On-going Organized Health & Safety / LP, Customer Service & Shrink Training
Design & Implementation of "Hiring Standards “ and “Model Team” store layout for
Solutions
Bonus Structure Development and Implementation
2. DENNIS OAKE
Club Monaco 2004 to 2008
ASM/SM/General Manager
Accountable for the daily operations of a $6.3 unisex specialty retail store
Responsible for training, development & coaching of staff and managers
Selected to provide content and participate in the creation of a training video for store
managers on behavioral interviewing
Oversees all HR functions as well as Health and Safety Committee
Provides formal reviews and continuous performance feedback and necessary training
Achieves financial plans through effective planning and execution
Contributes to the success of the company through implementation of effective Asset
Prevention methods, policies and procedures
The Gap 2002 to 2004
Associate Manager
Responsible for the daily operations of a $4.5 unisex specialty retail store
Contributes to long term growth through minimum turnover & recruiting high level
candidates as needed
Oversees all HR functions for 4 brands of Gap
Contributes to company growth through marketing & inventory management
Ensures Brand Integrity of the company is reflected to the customer
Ensures that customer service levels are met or exceeded beyond expectations
Builds a level of customer service through leadership skills and personal attributes
Kitchen Stuff Plus 1999 to 2000
Assistant Manager
Responsible for the daily operations of a $1.5 specialty retail store
Partners with District Manager to learn more about company and personal
development opportunities
Responsible for all opening and closing procedures
Monitors sales and financial results & takes appropriate action
Ensures disciplined control of all store expenses
Global Matrix 2000 to 2002
Business Quality Assurance Analyst
Customer Service Representative
Pilar International Travel 1997 to 1999
Executive Assistant
Corporate Travel Consultant
DENNIS OAKE
3. EDUCATION
2010 - George Brown College - Human Resources Management Diploma
1997 - Career Academy- Travel & Tourism Diploma
1995 - Keyin Technical College - Computer Studies Diploma
1992 - Memorial University - General Studies
COMPUTER SKILLS
Gap - StaffWorks, StoreNet, iprocurement, Vista Plus
Global Matrix - Crystal Reports (On-Line Web Reporting Software), Webex, Citrix
Operating Systems:
o Microsoft Windows Family (ME,XP), Unix, Mac
Software Applications:
o Microsoft Office 2000, Netscape, Internet Explorer, Outlook Express, Accpac,
WordPerfect, Lotus, SQL (Sequel Query Language)
Pilar Travel - Galileo, Sabre, Wordspan and Leisure Link Travel Reservation Systems
Club Monaco - Accounts Payable, Accounts Receivable, PAL, Schwarz Online
Solutions – Mitrefinch, Easy Pay, Easy Stub, 3D Strongware, AS400, JDA, WinDss
References Available Upon Request.