1. Sheena C Chatman
2154 Alice Ave apt 2
Oxon Hill, MD 20745
Cell: (202) 805-3299
Schatman04@hotmail.com
WORK EXPERIENCE:
SUMMARY OF QUALIFICATIONS
I am an exceptional service provider with experience in general reception and clerical duties, such as typing, filing,
correspondence processing,ordering supplies, and records maintenance. I can modify and create correspondence,
spreadsheets,reports,and presentations using Microsoft computer software (MS Word/Excel/Power Point/Outlook).
I am skilled in using office equipment such as copiers, fax machines, calculators, and multiple line telephones.I also
have excellent customer service skills. I am very knowledgeable with Microsoft Office 2010/2007.
Active Secret Security Clearance
FDA (09/2014 – 08/2015)
Silver Spring, MD
Full-time (Federal Employee)
Administrative Support Assistant
Supervisor: Alicia Mozzachio (301-796-3206)
Duties, Accomplishments and Related Skills:
Performs administrative and office support activities for multiple supervisors.Receives telephone calls, receiving
and directing visitors, word processing,filing, and faxing. Extensive software skills in Internet research and strong
communication skills. Relieves management of administrative detail, coordinates work flow, keeps projects on
schedule,maintains procedures manual to ensure consistent performance of routines.Composes
correspondence/reports forown or manager’s signature and researches drafts or abstract reports. Prepares agendas in
advance,arranges meeting facilities. Arranges travel through internal or outside agents.Prepares itinerary, trip file
and supplies.Completes expense reports after trip. Performs routine office support activities . Works in a structured
environment. Applies basic knowledge of basic office practices, procedures and equipment (e.g. telephone,
computer, fax, copier, etc.). Applies knowledge of applicable computer software/programs. Processes replies on
behalf of supervisors,schedules appointments/meetings.Manages calendars for all supervisors.Assists employees
and managers with travel arrangements. Schedules conference rooms, greets visitors, handles incoming calls and
performs general administrative duties.Provides assistance as timekeeper and travel assistant with GovTrip.
Facilitate VTC and audio bridge reservations with Government providers. In charge of visitor control functions such
as greeting, screening, validating, conveying to point of contact. Receives and distributes mail by addressee.Makes
copies and scans documents as needed.Prints certificates, correspondences and otherdocuments as needed.

2. Computing Technologies Inc (05/2014 - 08/2014)
Fairfax, VA
Full-time
KEO I
Supervisor: Sabrina Lymore (202-246-8817)
Attracts potential customers by answering product and service questions; suggesting information about other
products and services. Opens customer accounts by recording account information. Maintains customer records by
updating account information. Resolves product or service problems by clarifying the customer's complaint.
Determine the cause of the problem. Selecting and explaining the best solution to solve the problem. Expedite
corrections or adjustments.Follow up with customer to ensure resolution. Recommend potential services to
management by collecting customer information and analyzing customer needs.Prepare service reports by
collecting and analyzing customer information. Contributes to team effort by accomplishing related results as
needed.
Department of Health and Human Services (CMS) (7/2012-04/2014)
Full-time (SCEP)
This is a federal position (GS-03)
Bethesda MD, 20814
Supervisor: Kirk Grothe (301)492-4377
Performs routine office support activities. Works in a structured environment. Applies basic knowledge of basic
office practices, procedures and equipment (e.g. telephone,computer, fax, copier, etc.). Applies knowledge of
applicable computer software/programs. Processes replies on behalf of supervisors,schedules
appointments/meetings. Manages calendars for all supervisors. Assists employees and managers with travel
arrangements. Schedules conference rooms, greets visitors, handles incoming calls and performs general
administrative duties. Provides assistance as timekeeper and SWIFT administrator. Facilitate VTC and audio bridge
reservations with Government providers. In charge of visitor control functions such as greeting, screening,
validating, conveying to point of contact. Receives and distributes mail by addressee. Makes copies and scans
documents as needed. Prints certificates, correspondences and otherdocuments as needed.
DeVry University (04/2012-7/2012)
Crystal City, VA
Part-Time (Federal Student Employee)
Supervisor: Janine Faria (703) 414-4015
Performs routine office support activities. Works in a structured environment. Applies basic knowledge of basic
office practices, procedures and equipment (e.g. telephone,computer, fax, copier, etc.). Applies knowledge of
applicable computer software/programs. Processes replies on behalf of supervisors,schedules
appointments/meetings. Provided services for students,such as scheduling classes,and navigating through the
student portal.
United States Army National Guard, Human Resources Specialist (05/22/2008 -05/2009)
Washington D.C. United States
Prepared awards and decorations. Arranged for awards ceremonies. Prepared, updated and coordinated requests for
evaluations.Processed centralized and decentralized promotions and reduction actions .

3. United States Air Force, Services Apprentice (05/02/2006 - 03/26/2007)
Cannon AFB, New Mexico United States
Supervisor: Peter Foree (575) 784-2420
Obtained Secret Security Clearance
Managed,supervised,and administered appropriated and non-appropriated fund food facilities. Trained and
supervised recovery teams. Trained and advised unit fitness managers in fitness evaluation procedures.Conducted
fitness improvement training. Provided lodging, food services and recreation services for as signed personnel.
Sylvan Learning Center, Tutor Assistant (09/12/2003 -12/20/2003)
Fredericksburg, Virginia United States
Supervisor: Dawn Hambrick (540) 373-3600
Prepared educational games for the students during free time. Assisted teachers with student's homework. Helped
prepare students forexams and end of course finals. Maintained control of and accounted for the whereabouts and
safety of the children. Prepared, arranged, and maintained indoor and outdooractivities. Helped establish a program
environment that was positive for child interactions with other children.
Army Acquisition Executive Support Agency, Volunteer (06/07/2002 - 10/23/2003)
Fort Belvoir, Virginia United States
Supervisor: Cevilla Mosby (703) 864-6817
Prepared routine or reoccurring inquires and directed others to appropriate personnel. Consolidated and summarized
information for various reports in accordance with established reporting procedures.Prepared and maintained
inventories of all equipment assigned to the office. Maintained logs of incoming telephone calls and delivered
accurate messages.Performed functions such as add, copy,correct, delete, or move text, using Microsoft word. Used
advanced functions to generate tables of contents,imported graphs or databases,created glossaries,and aligned
columns. Created forms and letters for organization specific use. Merged documents or information with mailing
lists. Reviewed and finalized correspondence/documents prepared by others to ensure correct grammar, spelling,
capitalization, punctuation,and appropriate format. Prepared and submitted travel voucherclaims. Prepared and
analyzed detailed financial data for management purposes.
Management Support Technology, Inc., HR Volunteer (10/19/2000)
Fairfax, Virginia United States
Supervisor: James F. Jordan - (703) 386-5841
Received visitors and phone calls for the supervisor. Reviewed, processed and distributed incoming mail to
appropriate personnel. Ensured that reports are submitted within established timeframe. Maintained suspense
records on all correspondence and action documents and follow up to ensure a timely reply or action. Entered and
used electronic mail and information systems.Received visitors and customers and directed to appropriate
office/location. Used word processing software to create, copy,edit, store, retrieve, and print such items as forms,
memos, letters and reports.Used existing databases orspreadsheet software to create, enter, revise, sort or calculate,
and retrieve data for reports. Used graphics software to provide graphs and charts for presentations.
Performed periodic inventory of files and remove outdated information. Researched files and other sources for
appropriate formats and accurately prepared documents in accordance with office policies.

4. Army Community Service, Volunteer (11/05/1995 -06/23/1997)
Fort Wainwright, Alaska United States
Supervisor: Leigh Ruff
Conducted daily clerical operations and perform assigned tasks ofthe front desk. Prepared a wide variety of
reoccurring and nonrecurring correspondence,reports,and other documents for office use.Typed non -technical
correspondence,such as instructions on office procedures,requests for information, and letters of acknowledgement
or notification. Received/made telephone calls and greeted visitors. Based upon knowledge of the organization and
its programs and operations,referred telephone calls and visitors to appropriate staff or office. Established, updated,
monitored, and maintained office records of various types.Maintained, purged, and disposed of office files as
directed. Ordered office supplies and completed conference packets. Used various functions of multiple office
automation software to produce a wide range of documents and formats. Maintained a bulletin board.
EDUCATION:
North Stafford High School (08/06/2000 - 06/14/2004)
Stafford, Virginia United States
Degree: General
GPA: 3.3
Description: Obtained diploma June 2004
DeVry University
Full-Time College Student (03/2011 to 01/2015)
Alexandria, Virginia United States
Minor: Project Management
Description: Specializing in Business Administration.