1. 1
HALA SHARIF
Address: 37 Prairie Pointe Ln , Streamwood, IL
Cell Phone : 630-506-2623
E-mail: hala_sharif@hotmail.com
Permanent Work Authorization. No Visa Sponsorship Required
Executive Summary
 Administrative professional with strong communication, organizational skills and extensive background
in customer care
 High‐performing professional with more than ten years’ experience in non-profit, refugee/human rights
organizations and administration through diverse office settings
 Managed a number of different business settings with excellent track record of handling complex
situations and make customers feel valued by having great listening skills and practicing empathy to
meet their needs
 Possess core competences to focus and know how to prioritize the business workflow
 Solid working knowledge with office technology to deliver creativity and show mastery of the business
tool set
 Have a proven record in building and maintaining confidence and credibility with all clients and
employees
 Diplomatic, have strong work ethic in anticipating or recognizing problems and looking for the most
appropriate solution
 Innovative in new approaches in order to maximize productivity to ensure consistent results well-beyond
expectations in all daily operational aspects.
Education
 Keller Graduate School of Management, DeVry University– Downers Grove, IL
Master of Public Administration (MPA), Healthcare Management concentration (2013-2015)
 Damascus University, Syria
Bachelor in English Literature (2002)
Professional Experience
United Nations (UNHCR) – Damascus, Syria Dec 2007- July 2012
Registration Assistant / Case Management Unit
 Conducted 6-10 daily registration interviews for refugees to gather standard information about persons
of concern to UNHCR while maintaining confidentiality regarding their claim
 Referred refugees to UNHCR units for healthcare, education and protection services
 Conducted casework for refugees who have medical needs by flagging their cases using the appropriate
medical terminology so that they can receive immediate medical treatment
 Translated individual claims (all relevant data presented by refugees) from Arabic to English
 Ensured quality and integrity of information captured at registration, notably through peer review of
registered cases and follow up with respective functional units
 Prepared and conducted mobile support missions to the field offices
 Performed interviews with children who are at risk of abuse, exploitation and violence
 Coordinated with the protection unit cases of children who need special services on an urgent basis as a
result of being unaccompanied, separated, and who are survivors of SGBV or trafficking
 Followed up with refugees to secure missing documentation
 Ensured constant and accurate upkeep of data (physical and electronic) to reflect status of persons of
concern by checking that all “ProGres” data fields are filled in properly. Manage and update refugee
files as necessary
 Conducted monthly home visits to identify vulnerable individuals in order to assess their needs and
assign the necessary assistance to improve their living conditions

2. 2
Gulfsands Petroleum Ltd- Damascus, Syria Nov 2005-Nov2007
Executive Assistant
 Supported Executive staff by completing a broad variety of administrative tasks for the General
Manager & CEO
 Managed an extremely active calendar of appointments,
 Composed and prepared correspondence which often are confidential in nature
 Completed travel arrangements
 Transferred data from paper formats into computer files or database systems using keyboards, data
recorders or optical scanners
 Demonstrated leadership to maintain credibility, trust and support with senior management staff
 Completed purchase requisitions following office supply inventory while adhering to office budget
 Monitored company's vehicle transportation database using Excel spreadsheets to execute vehicles
maintenance reports as directed by the CEO
 Established, maintained, and revised record keeping and filing systems
 Performs a variety of secretarial duties including typing routine correspondence, and reports utilizing
Microsoft Office software (Word, Excel, and Power Point).
KPMG International, Damascus, Syria Feb 2003-Oct 2005
Administrative Assistant
 Provided senior level administrative support to partners, senior managers, managers and client service
teams
 Coordinated, prepared, edited and/or proofread documents such as balance sheets, correspondence,
presentations, and reports
 Maintained data entry requirements and updated existing one
 Conducted administrative duties such as scanning email, filing, faxing and copying
 Received and screened all internal and external telephone calls, visitors and vendors recording and/or
relaying messages for the department head, managers and/or other department personnel
 Created Excel spreadsheets for employees’ attendance and maintained personnel files
 Submitted requests for repair and maintenance of office equipment
 Planed and coordinate cost-effective and sometimes complex domestic and international travel
arrangements and itineraries for the office staff
ARAM Pharmaceutical, Damascus, Syria Jan 2001- Jan 2003
Administrative Assistant
 Maintained supplies inventory by looking at the inventory level and determining what is needed.
 Logged invoices into the company’s accounting system.
 Managed correspondences and typed documents
 Managed office general files.
Medical Analysis Laboratory, Syria Apr 1998 - Dec 2000
Administrative Assistant
 Supervised three lab technicians and the lab secretary
 Managed the lab’s total accounting
 Checked in patients at the front desk
 Operated computer software and office equipment
 Conducted patient data entry, printed reports and test results
Skills
 Bilingual in English and Arabic
 Medical Terminology Training
 Proficiency in MS Office
 Databases: Oracle and PL SQL
 Interpersonal, customer service, time management, internet research, communication (verbal, written),
problem‐solving, analytical, and detail-oriented skills