1. Objective ADMINISTRATIVE/STAFF SUPPORT & COMMUNICATION /HUMAN
RESOURCES
A position where extensive administrative/staff support experience and formal
education, as well as interpersonal and organizational abilities will be utilized in a
challenging, growth-oriented environment, with the opportunity to contribute and be
a part of the team.
Summary of
Qualifications
Relevant
Experience
20 years in positions of increasing responsibility within the U. S. Air Force.
Highly organized, versatile, and seasoned professional powered with many
years of office functions and information management. Offer keen
understanding of business priorities; function as a team player committed to
managing routine and special tasks of various departments in an organization.
Possess excellent people skills, with proven ability to communicate well with
all levels of professionals. Detail-oriented with proven effectiveness to
multitask in high-impact and fast-paced environments, while juggling multiple
priorities simultaneously with good judgment. Upon retirement held Active Top
Secret/SCI Clearance. Now working in the service/hospitality industry.
Customer Service
 Answer incoming calls and complete required lead form for all hospitality
inquiries.Assist callers with special requests; take reservations for
special events such as holiday brunches,parties,etc.
 Demonstrated expert working knowledge ofthe Microsoft Office Suite;
used Excel spreadsheets to produce/update travel and budget
requirements,and PowerPoint to produce and maintain personnel
database and deployment data
 Performed various “front desk” duties,including office communications,
greeting and escorting office visitors; maintained the Directors daily
calendar; coordinated executive level meetings,requiring daily
interaction with key executives and staff
 Served as the primary contact for inquiries from internal and external
customers –military or civilian
Staff Support
 Process Daily Reports/Weekly Banquet Event Orders/Group Resume
Packets.Make poster signs,menu cards and food tags for incoming group
events
 Processed and distributed daily mail; processed paymentchecks and
updated incoming checkregister to reconcile balances due
 Maintained catering filing system; filed contracts and daily
correspondence
 Provided administrative support to local and overseas staff; processed
sensitive and classified correspondence
 Assisted the supportstaffwith a range of tasks including records
management; administrative communications; information flow
including processing,controlling,and distributing mail
Gabrielle D. Allaway
1538 Gatehouse CircleS, Apt 205
Colorado Springs, CO80904-2929
240-380-6291
gabrielle.allaway@gmail.com

2. 2 
 Operated information systems (stand-alone and networked) to create,
collect,use,access,disseminate,maintain,and dispose ofinformation.
Developed written standard operating procedures (SOPs) for admin
department
 Managed entire department payroll and time and attendance reports
 Maintained office supply inventory; also responsible for procuring office
equipment under 3K
Information Systems and T echnology Support
 Coordinated and prepared procurementofinformation systems
requirements to support mission needs
 Performed configuration,management,and initial system diagnostics to
determine cause ofhardware and software failures via help desk support
staff
 Coordinated and documented system repairs,including reporting
security incidents and applying corrective measures
Performance Evaluation and Optimization
 Responsible for maintaining the division appraisal system,ensuring
expectations,mid-terms and close-outs were processed on time
Life Cycle ofInformation and Automated Records Compliance
 Managed electronic and manual publications and forms development,
design,control,storage and dissemination.Acquired and distributed
publications and forms using electronic means.Provided guidance to
ensure publications and forms met prescribed style,format,and
legal/statutory requirements
Employment
History
Apr 13, 2015 – Present Catering Administrative Assistant /Hotel Eleganté,
Colorado Springs, CO
Sep 01, 2006 – May 31, 2010 Non-commissioned Officer-in-Charge (NCOIC),
Administrative Support /Defense Intelligence Agency, Washington, DC, Bolling Air
Force Base (AFB)
Sep 01, 2003 – August 31,2006 NCOIC / Air Force Board for Correction of
Military Records (AFBCMR) Administration, Suitland, MD, Andrews AFB
Oct 19, 2000 –Aug 31, 2003 Correspondence Analyst /Washington HQ Services
(WHS), Communications and Directives (C&D),Office of the Secretary of
Defense (OSD), Washington, DC, Pentagon
Education American Public University, Charles Town, West Virginia
 Bachelor of Arts –Management:Leadership specialization,in progress
University ofMaryland University College (UMUC), Adelphi,Maryland
 Bachelor ofArts –English, 2002-2011
Community College ofthe Air Force (CCAF), Maxwell Air Force Base, Alabama
 Associate ofApplied Science - Information Management, 2007