1. C u r r i c u l u m V i t a e
T. MURALI KRISHNA Mobile: 9866284636 Email:muralitmk@gmail.com
Address: Flat #381, Sri Durga Residency, Ushodaya Colony, Gajularamaram Road,
Jeedimetla, Hyderabad-15
With more than 8 years of experience in IT, BPO and SEO domains, seeking a challenging
position with a company which can utilize my skills and experience to fulfil organization’s
objective and also further career prospects.
Professional Synopsis
● 5+ years of extensive experience in Customer/Technical Support (L1 & L2) via Emails,
Phone and Live Chat
● More than 2 years of experience in Content writing and Search Engine Optimization (link
building, keywords search, etc.)
● 2 years of experience in Business Objects, DWH Technologies and strong understanding
of SQL server in a Banking / Micro finance environment
● 4 years of experience in a US based LPO (Legal Process Outsourcing) in handling
litigation documents (Legal, Insurance, Corporate, Patents, etc.)
Professional Summary
Employer : Real Page India Pvt., Ltd.
Role : Subject Matter Expert
Duration : February 2012 – till date
Real Page, a leading provider of SAAS products and services for the rental housing industry
across North America. Real Page offers on demand product lines that enable owners and
managers of single-family and a wide variety of multi-family rental property types, including
conventional, affordable, military, student and senior housing, to manage their marketing,
pricing, screening, leasing, accounting, purchasing, utilities and other property operations.
Joined as an Email Support Executive in RealPage contact center in February 2012 and was
promoted as Subject Matter Expert in May 2013.
PROJECT
Project Name : Email Response System
Environment : ELSA & PAMM
Company : Real Page
Role : Subject Matter Expert

2. C u r r i c u l u m V i t a e
Responsibilities
• Handle a team of 15 to 20 agents, ensure that all the team members are reaching
their daily production and quality targets
• Document weekly team progress for Weekly Business Review with AMOs / OM on the
team progress
• Share the process updates with the team members and ensure that all are on same
page
• Monitoring Volume and SL status at regular intervals and take timely decisions based
on situation
• Conducting team trainings/refreshers and shift huddles to discuss new updates and
SOPs and implement additional thins for the benefit of the team (push and pull
factors)
Professional Summary
Employer : Bharatiya Samruddhi Finance Ltd.
Role : Reports Analyst
Duration : May 2010 – February 2012
Bharatiya Samruddhi Finance Ltd., a flagship company of BASIX group and a Non Banking
Financial Corporation registered with RBI, providing diversified financial services like Micro
Finance, Micro Credit, Micro Pension, AGBDS Development to rural poor across 17 states in
India
PROJECT
Project Name : Daily Business Report
Environment : Oracle, Business Objects XI R3.1
ETL Tools : Informatica Power Center 8.1
Company : BSFL
Role : Data Analyst / BO Developer
Objective:
The Major Objective of the Daily Business Report is to have a complete look on the key
areas like disbursements, recoveries, field staff and units’ performance, etc. across
organization on a daily business as this helps the management to analyze company’s
performance and take quick decisions in lagging areas.
Contribution
• Performed Universe Design Changes
• Used multiple Data Providers, Slice and Dice panel to achieve a master Detail report.

3. C u r r i c u l u m V i t a e
• Created Various Views to have an aggregation table.
• Created complex reports stating revenue generation per store (day, weekly, qtr, year)
using cascading and user objects like measure objects by using @aggregate_aware
function to create the summarized reports
• Exported the Universes to the Repository to make resources available to the users for
ad-hoc report needs.
• Created different reports containing charts showing revenue and income by different
product divisions.
Apart from preparing daily business reports, I need to analyze the financial data and submit
the monthly loan disbursement reports to local DRDA and MEPMA
Worked for Patni Computer Systems Ltd., one of the leading global providers of Information
Technology services and business solutions as Sr. Executive from November 2006 to
September 2009.
Project : VMU ERMS
Role : Sr. Executive
Duration : November 2006 to September 2009
Client : Virgin Mobile USA
Tools : Response Manager & Siebel
Objective: VMU ERMS specifically designed to cater the needs of Virgin Mobile USA
customers
Responsibilities:
• Provide customer support and technical issue resolution via E-Mail & Chat support
• Identify, advise, correct and resolve technical issues of mobile users
• Open, resolve and close the investigations raised on the customer’s accounts
• Maintain standard metrics like TAT, Quality, CSAT (Customer Satisfaction) and
Productivity
• Work with standards as per the business requirements
Worked for I&A International Pvt. Ltd., (an US based LPO) Hyd. as a Quality Assurance
Executive from June, 2000 thru March 2006.
Project : Litigation Project
Role : Quality Assurance Executive
Duration : June 2000 to March 2006
Company : I & A International Pvt., Ltd.
Client : Bickel & Brewer, Inc., Dallas, TX
Tools : MS-Access & MS-Office tools

4. C u r r i c u l u m V i t a e
Responsibilities:
• Review, abstract and re-write the deposition summaries in Legal and Insurance fields
for proceedings of attorneys of Bickel & Brewer, Inc., TX
• Scan all the legal documents into tiff format, edit the information entered in MS-
Access
Academic Credentials
● B. Sc. from Andhra University
● Post Graduate Diploma in Computer Applications
● Type-writing certificate from State Board of Technical Education & Training, AP
Skill Set
Technical
BI Tools : Business Objects XI R 3.1
DW Tools : Informatica 8.1, BO Data Integrator
DBMS : Oracle, MySQL, MS-Access 2007
Languages : SQL, C, C++
Operating Systems : Windows NT/2000 server/XP
Other Reporting Tools : Crystal Reports 2008
(T. Murali Krishna)