1. Jeff Houser
11121 Crestmont Drive
Raleigh, NC 27613
616-329-6539
Jehouser12@gmail.com
Qualifications Summary
Sales Operations Professional seeking to attain a position that will utilize the skills I have acquired
through both past and present business experiences, devoting analytical and problem solving skills to
optimize customer service to internal and external customers.
Professional Experience
Allscripts LLC
Sales Operations Consultant 12/2012-Present
-Creates and configures Oracle based quotes within the Allscripts toolset that satisfies client needs,
internal contracting, and accounting procedures.
-Advises field sales representatives on financial analysis, product knowledge, and sales strategy.
-Closed over 1200 Salesforce cases in 2015 while maintaining a service level agreement of 2.03 days.
-Liaise with cross functional teams such as services, finance, legal, engineering, and RFP.
-Leads meetings, provides training and demonstrations for the Sales team.
-Developed and implemented several process changes and new quoting tools.
Accounting Research and Resolution 1/2011-11/2012
-Researched client accounting disputes and resolved accounting discrepancies.
-Reduced backlog of open issues from 3 months to 30 days.
-Worked with Strategic and PRO clients, sales, billing and contracts teams.
-Developed innovative solutions to satisfy clients concerns as well as comply with Allscripts accounting
needs.
Client Accounting Services 10/2009-1/2011
-Collected the highest percentage of outstanding balances within the department for the final quarter of
the 2010 fiscal year.
-Collaborated with clients AP, program directors, and several C-level employees on accounting concerns.
-Handled large volumes of emails and phone calls while successfully maintaining 72 hour turn around to
client inquiries.
-Attended ACE and Regional User Group Conferences to meet with clients in person.
Skills
-Strong Public Speaker
-Extensive Customer Service background
-Proficient in conversational Spanish
-Computer expertise in Microsoft Office, Solomon, Oracle, and Salesforce
-Strong communication, interpersonal, and presentation skills.
Education
Grand Valley State University, Allendale, MI
Bachelor of Arts, International Relations April 2007
Minor in Spanish, Semester abroad in Costa Rica.