1. Ankita Dutta has over 5 years of experience working with Microsoft Dynamics NAV as a functional consultant and support engineer. She has extensive experience implementing, customizing, and supporting NAV across various versions and localizations. 2. Currently, she works at Wipro Ltd providing support to customers in the APAC region on Dynamics NAV. Her responsibilities include resolving customer issues, identifying functional problems, and ensuring optimal customer satisfaction. 3. Prior to Wipro, she worked as a business analyst at Precision Techconet where she led implementations of NAV for various manufacturing and trading clients in India, including configuration, data migration, training and post-implementation support.

1. ANKITA DUTTA
Mobile: - 7710063693
E-mail:- ankita.dutta1987@yahoo.com
CAREER OBJECTIVE
To acquire and excel the top position in the corporate ladder, to grow with the company and to
make feel my presence in all corresponding activities on the basis of my quality of professional
and technical knowledge.
CAREER SYNOPSIS
 3.1 year of valuable experience in Microsoft Dynamics ERP.
 Knowledge in the configuration of the following Microsoft Dynamics ERP (Navision)
modules:- General ledger accounting, Account Payable, Account Receivable, Cash & Bank
Management, Input & output Tax setting, Currency setting, Profit center, Cost center
Purchase, Sales And HR (Payroll), Warehousing, Manufacturing.
 Project experience includes support.
 Experienced with the ERP Packages: 2009 R2, 2013, 2013R2 ,2015 & 2016, Localisation:-
APAC, W1 and India.
 Well versed in various applications, business processes, defining and customization.
 Highly motivated and goal oriented with excellent interpersonal skills.
 Well-developed leadership qualities with excellent communication and organizational skills.
TECHNICAL SKILLS
 Tools and Package: MS Office – Word, Excel & PowerPoint, Tally.
 Environment : Microsoft Dymanics Navision (2009 R2, 2013,2013R2,2015 & 2016).
 Operating System : Windows 98, Xp, 2008
PROFESSIONAL EXPERIENCE
 Wipro Limited (Oct’ 2014 –Till date)
(Sr. Functional Consultant)
Company Profile
Wipro is a global leader in providing next generation business process services to global enterprises. The
biggest capabilities of Wipro Ltd are:-
 Operations excellence based on our years of experience with large, global clients.
 Industry expertise with focus on select industry verticals at Wipro, combining IT and Business
Process solutions.
 Transformation capability based on customer / industry needs and usage of flexible, innovative
solutions including process automation, intelligent business platforms that work with existing IT
landscape for the customer and new age assets in Cloud, Analytics, Mobility, Digital for the
enterprise

2. Executive Summary
 1.9 years of valuable experience as Support Engineer (MS Dynamics NAV) for Microsoft at
Wipro Ltd.
 Providing support to partners/customers from the APAC region on the Dynamic ERP
 Providing Training to partner on Localized functionality from different region on different NAV
database (Ex. W1, AU, NZ, IN).
 Support responsibility is on the Supply Chain Management and Financial Management area which
involves any process related with sales/purchase and business profit, inventory optimization,
logistics and warehouse management and cost reduction, Fixed Asset, cash, cost accounting
management, Workflow Management, OCR Services.
Key Responsibility
 Resolved customer issues in a clear, courteous and straightforward manner.
 Demonstrated professionalism and courtesy with customers at all times.
 Identified and solved functional issues with a variety of diagnostic tools.
 Conducted research to address customer concerns and Followed up with clients to ensure optimal
customer satisfaction.
 Remained up-to-date on the latest features for the Microsoft Dynamics NAV application
 Brings escalated customer cases to resolution through advanced problem solving and
collaboration.
 Identifies and addresses process gaps to streamline process, and shares solutions broadly to
improve the customer experience.
 Proposes new training to address identified gaps within the team. May be called upon to mentor or
train others.
 Identified and highlighted that there were knowledge improvement on the Dynamics NAV in
several Localization functionality and arrange together the global Subject Matter Experts in order
to provide training sessions.
2. PRECISION TECHCONET (June ‘13 to Sept’2014)
(Associate Business Analysts)
Company Profile:
Precision Techconet offers Enterprise Resource Planning (ERP) and Customer Relationship Management
(CRM) solutions around the Microsoft Dynamics Platform & MS.NET based solutions and Add-ons on
Microsoft Dynamics. The ERP Practice at Precision Techconet is targeted at businesses in the
Projects/Consultancy, Manufacturing and trading verticals.
1. Project Details
Project : Goel Steel Company.
Duration : August 2013 to January 2014
Team Size : 4
Client Profile:
 Description: - Goel Steel basically a trading organization was established in the year 1973 with
sole aim of serving tool rooms with quality tool steel at reasonable price.

3.  Implementation Programme: - August 2013- January 2014.
 Work undertaken: - Implementation & Support (NAV 2009)
Responsibilities:
 Generating knowledge and study about the current business process, its flow and its complication
- in all we can say that this is getting through with the current business setup.
 FIT/GAP analysis is done for each module.
 Preparation of FRDs post GAP Analysis.
 Creation of database and company with all configurations and setups.
 Uploading the master data (COA/Vendor/Customers/Items/Bank) and uploading
of the opening balances of the same.
 Preparation of User manuals and providing training to the end users on the followings:-
 Journal Voucher, Bank Payment Voucher, Bank Receipt Voucher, Cash Payment &
Receipt Voucher, Contra Voucher.
 Receivables, Payables and Fixed Asset entries.
 Application of the payments against the invoices.
 Tax Calculations and tax structures.
 Account Schedules preparations and various statutory reports like TB, Ageing reports for
customer /Vendor etc).
 Post Implementation the primarily responsibility comes for handling tickets/tasks and application
support to the end-users.
 With the issues coming from the end user analysis of the same becomes an important part and
according advising the solutions to the client.
2. Project Details
Project : TALK MEDIA PVT LTD.
Duration : February 2014 to till date
Team Size : 4
Client Profile:
 Description: - TALK MEDIA PVT LTD is one of leading Chennai based printing media
company involves in publishing the advertisements taken from its clienton weekly basis. It
was established in the year 1990.It has two sister concerns NEWS TODAY &
MALAICHUDDAR which are published as daily news paper over the Chennai.
 Implementation Programme: - February 2014 till date.
 Work Undertaken: - Implementation in the above mentioned company and the
implementation for its sister concerns.(NAV 2013)
Responsibilities:

4.  Generating knowledge and study about the current business process, its flow and its complication -
in all we can say that this is getting through with the current business setup.
 FIT/GAP analysis is done for each module.
 Preparation of FRDs post GAP Analysis.
 Creation of database and company with all configurations and setups.
 Uploading the master data (COA/Vendor/Customers/Items/Bank/Employee) and
uploading of the opening balances of the same.
 Preparation of User manuals and providing training to the end users on the followings:-
 Journal Voucher, Bank Payment Voucher, Bank Receipt Voucher, Cash Payment &
Receipt Voucher, Contra Voucher.
 Receivables , Payables and Fixed Asset entries .
 Application of the payments against the invoices.
 Tax Calculations and tax structures.
 Account Schedules preparations and various statutory reports like TB, Ageing reports for
customer /Vendor etc).
 Payroll Process which included Creation of Employees, updating the pay elements,
updation of attendance and calculation for the same Pay calculation based on the
attendance and overtime, Pay slip generations etc.
3. Project Details:-
Project : MUDHRA FINE BLAC PVT LTD
Team Size : 3
Client Profile
 Description:- The Mudhra Group is a Chennai based manufacturer of highly engineered,
precision auto components. Their products find a wide variety of applications in various systems
like Braking, Engine & Transmission, Door & Window, Seating and Air conditioning in
passenger cars, light vehicles and two wheelers.
 Work undertaken: - Support Project under Annual Maintance. (NAV 2009 R2)
Responsibilities:-
 Post Implementation the primarily responsibility comes for handling tickets/tasks and application
support to the end-users.
 With the issues coming from the end user analysis of the same becomes an important part and
according advising the solutions to the client.
 My responsibility also involves the further enhancements, depending on the client’s
requirement
EDUCATIONAL BACKGROUND

5. Examination Year Board/University Marks Divison
MBA (Finance &
Marketing
2013
VIT
UNIVERSITY
90 1ST
BBA
HONS(FINANCE)
2009
UNIVERSITY OF
CALCUTTA
65.3 1ST
ISC
(COMMERCE)
2006 ISC 80 1ST
ICSE 2004 ICSE 72 1ST
STRENGTHS
Hard Working, Customer Focused, Team Believer & Target Oriented Attitude.
ACHIEVEMENTS
 “Full Fee Waiver” Scholarship Holder in MBA course for securing more than 95 percentile in
MBA Entrance Examination (XAT).
 Secured 3rd
Rank in the MBA in the University and was awarded a rank certificate.
ACADEMIC TRAININGS (INTERNSHIPS)
 2008- BBA (IInd Year) –
I have done my summer internship for two months in the Finance Department of TATA
INTERNATIONAL LTD. TATA INTERNATIONAL LTD (TIL) being an Export House and engaged in
the International Trade, Settlement of economic transactions i.e. realization of the proceeds of its exports is
an important activity dealt in by the Company. I was assigned to understand and discuss the methods of
export payments in detail and was assigned to handle papers/documents in connection with negotiation of
Letter of Credit.
 2009-BBA (IIIrd Year):-
I have done my summer internship in the 3rd
Year of BBA for two months in the Finance department of
MANAKSIA LIMITED; a multi-product listed Company, and studied the details about the “WORKING
CAPITAL MANAGEMENT”. It basically dealt with the management of the current assets, current
liabilities and the interrelationship between them with regard to the company.
 2012-MBA :-
In the course of MBA I had done my internship, a two months programme at UCO Bank on the topic
“CREDIT MONITORING & NPA MANAGEMENT”
PROFESSIONAL CERTIFICATIONS
 Basic Certification has been done on Primary Market and Stock Trading from BSE institute Pvt
Ltd.
 Swift India 2000 Course on Computer From NIIT. (Ms Office, Internet Exposure) in 2004.
PERSONAL DETAILS

6.  Father’s Name: Asish Kumar Dutta
 Date of birth: 24.09.1987
 Gender: Female
 Phone: 91-33-2-337-9581
 Mobile: 91-7710063693
 E-mail: ankita.dutta1987@yahoo.com
 Present Address: Plot No-136, Flat No 605, Sai Solitaire Building,
Khargar, Sector-19, Navi Mumbai, Maharastra.
Pin Code-410210.
 Permanent Address:- HB-296, Flat No-3 Sector-III, Salt Lake City
Kolkata 700106
LANGUAGES KNOWN:-
 English: - Read, Write, Speak
 Bengali: - Read, Write, Speak
 Hindi: - Read, Write, Speak
REFERENCE
To be furnished later on demand.
DECLARATION
I hereby declare that the above furnished details are all true to my knowledge.
Regards,
ANKITA DUTTA