Connie Rankin is seeking an administrative assistant position. She has a Bachelor's degree in Business Administration and over 20 years of experience in office administration, customer service, human resources, and legal assistance roles. Her skills include Microsoft Office, communication, organization, and problem solving. She aims to contribute efficient, detail-oriented support to management.

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Connie Rankin
1040 Grandeur St. SE, Palm Bay, FL 32909
ConnieRankin0214@gmail.com * 321-210-4058
Administrative Assistant
Bachelors of Science in Business Administration
Efficient, Detail-oriented, Masterful PowerPoint Presentations, Excellent Customer Service.
Extensive experience in office administration supporting all levels of management.
Skills
 Administration and Management
 Personnel and Human Resources
 Research & Data Gathering
 Time Management
 Microsoft products – Word, Windows 7 & 8,
PowerPoint, Outlook, and Excel
 Articulate Communicator
 Active Listening Skills
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Experience
CUSTOMER SERVICE REPRESENTATIVE
Adecco USA – Seasonal eBay Enterprise
2014 – 2015 Melbourne, FL
 Provided inbound customer support relating to website orders for 9 global companies.
(Including, Adidas, Calvin Klein, Tommy Hilfiger, Kipling, Nautica, Quiksilver and DC Shoes).
 Executed online purchases. Increased revenue through cross-selling.
 Delivered conflict mediation and resolution in a fast pace, high-volume call center.
STUDENT/CAREGIVER
2009 – 2014 Palm Bay, FL
 Attained Bachelor Degree simultaneously being the fulltime live-in caregiver for two elderly parents.
BOOKSELLER/CASHIER
Barnes & Noble
2003 – 2007 West Palm Beach, FL
 Assisted with management in facilitating new store launch. Received corporate recognition with grand
opening.
 Utilized excellent customer service skills in person and via phone recommending, locating and ordering
books; and efficientlycross-sold storeproductsincluding theBarnesand Noblemembershipdiscountcard.
 Facilitated and coordinated, in conjunction with management, story time and other local store events.
 Consistently top sales producer among part-time employees.
 Received perfect scores on Secret Shopper evaluations.
 Trained new employees as needed.

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Connie Rankin
HOUSEHOLD MANAGEMENT
1993 – 2003
 Focused on fulltime parenting and community involvement during multiple moves as a military family.
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LOAN COORDINATOR AND LEGAL ASSISTANT
Talbot Bank of Easton
1991 – 1993 Easton, MD
 Prepared outgoing correspondence, loan modification documents, and supporting legal documents.
 Daily customer contact by assisting four loan officers, in setting up calendar appointments and calculated
closing settlements.
 Filed court documents with the County Circuit Clerk’s Office.
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Education
B.S. Business Administration, Summa cum laude
Kaplan University
2014 Ft Lauderdale, FL
Relevant Coursework
 Human Resource Management
 Operations Management
 Management Policy and Strategy
 Corporate Finance
 Organizational Behavior
 Business Law
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Additional Information
Prepared litigation documents and conducted in-house research at Department of Natural Resources in Annapolis
Maryland.
Community volunteer for over 20 years in public and private school systems. Volunteer Coordinator in 2002-2004
in a schoolwith 1,600pupils. Coordinated events,tracking and reporting parentvolunteerhourstothePalmBeach
County School District, with results contributing to the Five Star School standing.