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Connie Rankin
1040 Grandeur St. SE, Palm Bay, FL 32909
ConnieRankin0214@gmail.com * 321-210-4058
Administrative Assistant
Bachelors of Science in Business Administration
Efficient, Detail-oriented, Masterful PowerPoint Presentations, Excellent Customer Service.
Extensive experience in office administration supporting all levels of management.
Skills
 Administration and Management
 Personnel and Human Resources
 Research & Data Gathering
 Time Management
 Microsoft products – Word, Windows 7 & 8,
PowerPoint, Outlook, and Excel
 Articulate Communicator
 Active Listening Skills
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Experience
CUSTOMER SERVICE REPRESENTATIVE
Adecco USA – Seasonal Ebay Enterprise
2014 – 2015 Melbourne, FL
 Provided inbound customer support relating to website orders for 9 global companies. (Including,Adidas,
Calvin Klein, Tommy Hilfiger, Kipling, Nautica, Quiksilver and DC Shoes).
 Executed online purchases. Increased revenue through cross-selling.
 Delivered conflict mediation and resolution in a fast pace, high-volume call center.
STUDENT/CAREGIVER
2009 – 2014 Palm Bay, FL
 Attained Bachelor Degree simultaneously being the fulltime live-in caregiver for two elderly parents.
BOOKSELLER/CASHIER
Barnes & Noble
2003 – 2007 West Palm Beach, FL
 Assisted with management in facilitating new store launch. Received corporate recognition with grand
opening.
 Utilized excellent customer service skills in person and via phone recommending, locating and ordering
books; and efficientlycross-sold storeproductsincluding theBarnesand Noblemembershipdiscountcard.
 Facilitated and coordinated, in conjunction with management, story time and other local store events.
 Consistently top sales producer among part-time employees.
 Received perfect scores on Secret Shopper evaluations.
 Trained new employees as needed.

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Connie Rankin
HOUSEHOLD MANAGEMENT
1993 – 2003
 Focused on fulltime parenting and community involvement during multiple moves as a military family.
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LOAN COORDINATOR AND LEGAL ASSISTANT
Talbot Bank of Easton
1991 – 1993 Easton, MD
 Prepared outgoing correspondence, loan modification documents, and supporting legal documents.
 Daily customer contact by assisting four loan officers, in setting up calendar appointments and calculated
closing settlements.
 Filed court documents with the County Circuit Clerk’s Office.
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Education
B.S. Business Administration, Summa cum laude
Kaplan University
2014 Ft Lauderdale, FL
Relevant Coursework
 Human Resource Management
 Operations Management
 Corporate Finance
 Business Law
 Organizational Behavior
 Management Policy and Strategy
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Additional Information
Prepared litigation documents and conducted in-house research at Department of Natural Resources in Annapolis
Maryland.
Community volunteer for over 20 years in public and private school systems. Volunteer Coordinator in 2002-2004
in a schoolwith 1,600pupils. Coordinated events,tracking and reporting parentvolunteerhourstothePalmBeach
County School District, with results contributing to the Five Star School standing.