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Shannon Marks
shannon138marks@gmail.com  Toronto, ON 
416 996 1386
CAREER SUMMARY
Enthusiastic and highly motivated professional seeking a progressive marketing or sales related
position within the Telecom industry. Recent studies in Business with emphasis on marketing
together with over 9 years in dynamic sales environments have allowed me to hone my
business acumen, communication and organization skills. Proven track record in customer
service, sales and relationship management have prepared me for both customer facing and
internally focused work requirements.
CORE SKILLS AND COMPETENCIES
Innovative Problem Solver  Excellent Communicator  Strong Work Ethic
 Strong consultative selling skills
 Extensive knowledge of Telecom products and services
 Experience in both B2B and B2C sales
 Trained and experienced in both telesales (including cold calling) and face-to-face
selling
 Proven customer relationship and trust building skills
 Effective team player and leader with experience coordinating, coaching, and managing
diverse groups
 Maniacally focused on continuous process improvement to elevate customer experience
 Development and execution of marketing programs and campaigns
 Strong negotiating and problem solving skills
 Proven ability to work well independently and in a team environment
 Extremely innovative, an outside the box thinker and very motivated
 Strong computer knowledge including MS Office products, SGI, Vision, AS400/SIM
PROFESSIONAL EXPERIENCE
ROGERS COMMUNICATIONS INC, Toronto, ON 2013-Present
Retail Sales Representative/ SalesFloor Manager
Drove sales through finding innovative solutions for customer needs in a timely and professional manner
during face-to-face interactions.
 Delivered sales technique training, customer retention, and system training.
 Handled escalated client issues with empathy and patience.
 Ran the NPS reporting and coached employees to improve results.
Key Accomplishments:, Selected for and actively participated in exclusive Rogers Centre Ice Program
to improve processes and drive customer satisfaction. Promoted to key hold and manager on duty of
each location. Appointed LG ambassador, Rogers Master Card representative and Samsung

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ambassador. Chosen to participate in Rogers focus group gathering insight on care/retail needs and
wants for system development. Met and exceeded sales achievements at both locations.
BELL/VIRGIN MOBILE, Toronto, ON 2010-2013
Sales and Marketing Representative
Accountable to drive store performance through both in-store customer experience and extended
marketing programs.
 Merchandised the store and was responsible for ordering and stock.
 Executed extended reach marketing, engaging customers outside of the store and in unique
environments Launched product and drove sales
Key Accomplishments: Achieved compliance status for store merchandising Increased sales and
market competitiveness through introduction of promotional sales events. Exceeded multiple sales targets
within Ontario.
SOLO MOBILE, Toronto, ON 2007-2010
Assistant Manager/SalesRepresentation
Executed sales plans and, where necessary, recovery strategies to accelerate store performance.
 Trained staff on how to approach sales and handle stressful situations with empathy and
professionalism.
 Analyzed and tracked store sales, making action plans to meet store targets.
 Developed, planned and executed site events and promotional events.
Key Accomplishments: Promoted to Assistant Manager. Awarded certification in sales techniques and
selling.
VOLUNTEER EXPERIENCE
Ride to CC – Organized a team of five, planned and excused four fundraising events.
Toronto Police – Organized community building recreational sporting events.
Bloodline Booking – Managed business operations, event planner, promotions.
Toronto Prog – Business Coordinator, Event Planning, Promotions
EDUCATION
Marketing Diploma, George Brown College (2015)
Dean’s List
Ontario Secondary School Diploma, Nantyr Shores Secondary School (2007)