2. After completing this tutorial you will be able to,
• Explain the modes of invoicing
• Describe the features on the Active Orders page
• Explain the Orders in Process feature
Learning Objectives
3. Integral Aspects of the Order Management System
Two integral aspects of the Order Management System
Order Management
System
Active Orders
Here, you act on the new
orders to ‘Pack and
Dispatch’
Track Orders
Here, once dispatched,
you can track an order
until delivered
4. Why is it Essential to Manage your Orders?
Why is it essential to manage your orders?
• When an order is placed by a buyer, as a seller, you are responsible for keeping the right product packed and
ready for dispatch
• Packing and dispatching the wrong product will lead to buyer returns
• This will in turn affect your seller rating and generate bad buyer experience
• As a seller, it is necessary for you to pack and keep your orders ready for dispatch as per the timeline you
have mentioned in the SLA
5. Invoicing Pointers
There are two modes of invoicing:
• With invoicing solution :
o Using this mode , you can print invoice and shipping
labels
• Without invoicing solution :
o Using this mode , you can print shipping labels only
• You can choose to opt in for Flipkart’s invoicing solution
from the Manage Profile button and selecting Invoice
Setting from the drop down.
6. Invoicing Pointers
• In case you are opting for Flipkart’s invoicing solutions, please
ensure that:
o You pack the order before you mark it ‘Ready to Dispatch’
o The shipping label is stuck on the box & the logistics forms (if
required) are printed
o The invoice is placed inside the packaging
• Incase you are opting OUT of Flipkart’s Invoicing solution,
please ensure that:
o Details like item price including the shipping fees and VAT
are filled in correctly
o Other applicable details like EMI or Octroi are also filled in
correctly
7. What’s New in the Invoice and Label?
How Does It Help?
• Get to know at a glance, if the order is prepaid or a COD
• View a maximum of five orders, of the same buyer under the
same label
• Know, what are you looking at
• Get an accurate idea of the discount offered and included in
your order
The label and Invoice have to be cut and separated into two. Stick
the label on top of the packed box and put the invoice inside
along with the packed items.
8. Flipkart’s Invoicing Solutions
If you have opted for Flipkart’s Invoicing Solution, your
Invoice and Label come together on the same sheet.
9. Understanding the Active Orders Page
Time left for the next order
pickup by logistics partner
Orders that need your action
will be populated here.
Order Summary
Check & pick inventory
as per the Packing List.
Number of
products
selected to
pack
10. Pack Your New Order
Step 2: Click on the Orders
tab and select Active Orders
from the drop down.
Step 3: Click on New
Orders.
Step 1: Login to your
seller portal account.
Step 4: Click on to
pack.
11. Pack Your New Order
Step 5: Select the orders
you want to pack.
Step 6: Click on
Pack Orders.
Step 8: Check & pick
inventory as per the
Packing List.
12. Pack Your New Order
Step 7: Fill the invoice
details in the given fields
and click on Download &
Print.
- Download the pdf document
on an A4 size sheet to get the
shipping labels.
- Stick the label on your
packed shipment according
to product name/ Order item
ID.
- Please note that Reprint
label option will not be
available to you once you
mark the order Ready to
dispatch
You can print the Invoice along
with the shipping label by
opting for ‘Auto Invoicing
Solution’
Note: Got to he previous slide
to view step 8
13. Pack Your New Order
If you are offering a
freebie with the product,
you can enter the item
details here.
If there is an offer item
being given to the buyer
with the primary
product. Enter the
details here.
14. Pack Your New Order
Step 1: Click on Download For
Bulk Action to fulfill bulk orders.
The excel file gets downloaded
automatically.
15. Pack Your New Order
Step 2: Fill in the Invoice number, Invoice
Details and VAT information correctly and
the filled in fields get picked automatically.
16. Pack Your New Order
Step 3: Upload the updated
excel file to generate the
invoice and shipping labels
which can be downloaded.
To pack for a bulk action, follow the navigation below
17. Packing the Completed Orders From Orders in Process
If orders selected to pack are not
completed in time, they are
moved to a different filter for
better clarity.
Step 1 – Click to expand
the filter.
Processing of orders taking longer than expected? Now see these orders grouped separately under Orders in Process
18. Packing the Completed Orders From Orders in Process
Step 3 – Opt to download labels for
completed orders & move orders To
Dispatch’or wait for all orders to get
completed and then download labels
and move orders To Dispatch. Step 2 – Check for completed
orders.
The number of orders in
processing and the ones
that have been
completed needing your
action are here.
19. Dispatch Your Packed Order
Step 2: Select the orders
that you want to dispatch.
Step 1: Click on the To
Dispatch tab.
Step 3: Click on Ready to
Dispatch.
Step 4: Download Manifest
which needs to be handed over
the our logistics partner.
20. In this tutorial, you learned about:
• The modes of invoicing
• The features on the Active Orders page
• Orders in Process feature
Summary
