2. By completing this tutorial, you will be able to:
• Know about the important components of the order management system
• Understand the order life cycle
• Be aware of the packaging guidelines
• Choose the appropriate reasons for a cancellation
• Know about the procurement SLAs to dispatch an order
Learning Objectives
3. Order Management
What is an order and an order item?
• An order may include one product or more
• Each product in an order is called an order item.
• Every order item is packed and billed separately
for shipping
• Whenever we use the term order, we mean item,
unless specified otherwise
• Your Orders dashboard shows orders at the
order-item level
What are the prerequisites for Order
Management?
• You need to be a registered seller with Flipkart
• You must receive a Flipkart order
4. Important Components of Order Management
When you click on Pack Orders, you are prompted to the
Shipment Record. Here, you need to fill in all the invoice
details. After entering the details, you can print the invoice
and shipping labels.
Packing List refers to a document which helps you avoid mis-
shipment and RTS breaches, and improves your order
management accuracy and buyer experience.
Shipment Record Packing List
5. Important Components of Order Management
Invoice
Invoice gives you a detailed information
like seller, buyer details, complete order
and billing details along with the total
price of the orders
Shipping Label
Shipping Label is pasted on order after it is
packed. It comprises of details like the
buyer’s address, quantity of product, order
id, seller’s name and address, payment type
and the forms attached
Manifest
Manifest refers to the list of
products which you have marked as
Ready to Dispatch and has to be
handed over to our logistics partner
along with this list
6. Order Life Cycle
Order placed by
buyer
Order
approved/put on
hold by Flipkart
For Seller
Cancellation,
policy applicable
Pack order
Fill and print
Shipment Record
Mark as ‘Ready to
Dispatch’
Download
Manifest
Dispatch to EKL
Delivered to Buyer
Order Life Cycle
7. If there is a national holiday, you get an extra day to Ready To Dispatch the order
Procurement SLA refers to the time required by you to source an item and keep it ready for
dispatch
If your procurement SLA is 2 days, then you have to mark the order ‘Ready to Dispatch’ latest by
midnight of the third day.
o For example, if an order has been placed on Monday the you should mark it ‘Ready to Dispatch’ by
Wednesday midnight
If Sunday falls within the SLA period, add another day
Points to Remember for Ready to Dispatch
8. Packaging Guidelines
You can download a pickup list after generating and printing the shipping labels. The pickup list is an
order summary of the products you need to keep ready for pickup by our Logistics partner EKL.
Avoid upsetting the delivery cycle by handing over the shipment to our logistics partner on time
Ensure that you pack your orders correctly. Please refer to our Packaging Guidelines under the ‘Help’
tab on your seller portal. Faulty packaging can lead to rejection of pickup by our logistics partner
If you want to reschedule the pickup or our logistics partner fails to turn up, please inform us on the
seller portal
The pickup will happen within 1 business day
9. Institutional Sales – You are cancelling the order because you are not willing to accept a bulk
order or an institutional sale. This option gets enabled if the quantity of each order item is more
than 5
You can cancel an approved, on hold, a packed or order already marked as ‘Ready to Dispatch’
It is mandatory for you to pick a reason for cancellation:
Cannot procure an item – You are cancelling the order because you cannot pack and dispatch
the item within the procurement SLA
No Inventory – You are cancelling the order because you have no stock
Cancelling an Order
10. You bear the cancellation
charges
Your product is shown as ‘Out
of Stock’
Cancellation consequences are not
applicable to institutional sales
You are not allowed to sell the product
for 7 days
Your seller rating and performance on
Flipkart gets affected, as cancellation
percentage is considered as a key parameter
to rate your performance
Cancelling a packed order is likely to affect
your performance on Flipkart.com more
severely
Cancellation Consequences
11. In this tutorial, you learned about:
• The important components of the order management system
• The order life cycle
• The packaging guidelines
• Choosing appropriate reasons for a cancellation
• The procurement SLAs to dispatch an order
Summary
