2. By completing this tutorial, you will be able to:
• Understand what are disputes
• Understand the Disputes tab
• Understand the features of the Dispute tab
Learning Objectives
3. A dispute is raised whenever a buyer is not happy with the resolution given to him/her on a return. If a dispute has
been resolved in favour of the buyer, you will have to take an appropriate action to settle the dispute.
In case you are not at fault, but the dispute got resolved in favour of buyer, then you shall be covered under the
Seller Protection Programme.
What are ‘Disputes’?
FLIPKART
MARKETPLACE
Raises dispute
Seller Buyer
Unhappy with return resolution
Buys productSells product
Returns productProduct returned
Refunds/replaces/exchanges product
For unjustified returns For buyer frauds
4. Now, that we have learnt about disputes, let us move on to the ‘Disputes’ tab on your seller
portal.
Login to your account. Go to ‘Returns’ tab. Choose ‘Disputes’ from the drop-down menu as
shown below:
The Dispute Tab
Disputes tab
Note: Here, you can check and keep track of all past and current disputes raised against you.
7. 1) This tab is ‘non-actionable’ which means, you cannot add or update any information here
2) Only actionable button is the ‘Download’ button which lets you save the entire information as an
excel file
3) The ‘Dispute Status’ is changed by Flipkart once a case is opened or resolved
4) If you have any concerns regarding the dispute or if you are not happy with the dispute outcome,
then you can raise an issue by contacting Seller Support within 14 days from the date of return
completion
5) If you are not happy with the return request outcome, you can raise an issue within 60 days of the
resolution by contacting Seller Support
6) If a dispute has been settled in your favour, then no return will be created for the buyer’s request.
You do not have to refund/replace
Points to Note
8. In this tutorial, you learned about:
• What are disputes
• The Dispute tab
• Features of the Dispute tab
Summary
