Self Ship Order Fulfilment

1. Self Ship Order Fulfilment
Learn how to manage your new orders right from receiving them to delivering to the customer
[Self Ship Orders]

2. Learning Objectives
In this tutorial, we will take you through:
• Viewing new orders for your products on seller
portal
• Dispatching orders
• Taking care of installation and other technical
services
• Updating reattempt statuses

3. Fulfilling Self Ship Orders are as simple as 1..2..3!
Yes, it is just a three-step process!
It’s Simpler!
Dispatch Order Confirm Delivery
Complete Service
(if applicable)

4. Dispatching Orders
Step 1:
Login to your seller
account.
Step 2:
Select the Orders tab
and click Self Ship from
the drop down menu.

5. Dispatching Orders
Step 3:
Select New orders tab.
Step 4 (a):
Select the orders you want to
dispatch and click Dispatch.
Please remember that you can mark
your orders RTD only after you have
picked, packed and handed over the
orders to your partners Logistics.)
Step 4 (b):
You can also dispatch your
orders in bulk quantities.
In order to learn how to
dispatch Self Ship orders in
bulk, please click HERE [link].

6. Dispatching Orders
Step 5:
Once you click on Dispatch, the Order Dispatch
Details card opens up.
Step 6:
Fill in the Invoice Date and Invoice
Number.
Your Invoice Amount will be filled in automatically
basis the VAT/CST you charge.
Step 7:
You can edit the VAT/CST Rate as per
your requirements.
Please remember that once you enter a
specific VAT/CST Rate for a particular
order, the same Rate will be
automatically applied for all orders on
the same product.

7. Dispatching Orders
Step 8:
Scroll down on the
dispatch card and select
your Courier Partner.

8. Dispatching Orders
We have introduced five
Partner Logistics which you
can opt for in order to
automatically track your
order till it is delivered to the
customer.
You can also select Other
from the dropdown and enter
your own Courier Partner
details.

9. Dispatching Orders
Step 9:
In case you select Other in
Courier Partner, you will
have to enter the Logistics
Partner Name, Tracking ID
and Expected Delivery
Date, as per your Partner
Logistics.
Step 10:
Fill in the Tracking ID and Expected Delivery Date as provided by
the chosen Partner Logistics.
Make sure that you do not include any special character or space
in your Tracking ID.
Step 11:
Click on Dispatch

10. Confirming Deliveries
Step 1:
Select the order
and click on
Confirm Delivery.
You can also
search an item by
the Order ID/Item
ID and perform
this action.
Please remember
to take this action
only after you
have received an
update from
Partner Logistics
that the particular
order has been
delivered.
If you have shipped your order with any of the listed
Partner Logistics, your orders will automatically be marked
as delivered based on the logistics information .

11. Confirming Deliveries
Step 2:
Fill in the
Delivery Date
and select
Delivered
Successful.
Once you select Confirm Delivery, the
delivery confirmation card pops up.

12. Delivery Reattempts
Step 1:
Select the order for which
a delivery reattempt has
been reported by the
Partner Logistics and
select Update Delivery
Attempt .
You can also search an
item by the Order ID/Item
ID and perform this
action.

13. Delivery Reattempts
Once you select Update Delivery Attempt, the
Delivery Attempt Details card pops up.
Step 2:
Fill in the Delivery Attempt Date,
Reason, and the New Delivery
Date.
Once you enter the New Delivery
Date, the same is automatically
updated on the order status.
Step 3:
Click on Save.

14. Completing Services
Step 2:
Select the order and click on Service
Completed.
Please remember to take this action only after
you have received an update from
Installation/Service Partner that the that the
service has been completed and confirmed
with customer.
Step 1:
In case your product
requires an
installation or service
(service required will
be mentioned at the
bottom of every
order), you will have
complete the service
and update the status
accordingly.

15. Completing Services
Once you select Service Completed, the Service
Completion Details card pops up.
Step 2:
Fill in the
Service
Completion
Date and select
Service Done
Successfully.

16. Service Reattempts
Step 1:
Select the order for
which a service
reattempt has to be
updated or search an
order by its Order
ID/Item ID and click on
Service Update
Details.
Service Reattempts need to be done in-case the Installation/
Service partner updated you with a failed attempt to reach out to
the customer.

17. Service Reattempts
Once you select Update Service Attempt, the
Service Attempt Details card pops up.
Step 2:
Fill in the Service Attempt Date, Reason,
and the New Service Delivery Date.
Once you enter the New Service Delivery
Date, the Service By Date is updated
automatically.
Step 3:
Click on Save.

18. Completed Orders
Select the
Completed sub-tab
to see your
completed orders.

19. Thank You