1. Sean Murphy
7880 Oxford Ave. • Philadelphia, Pennsylvania 19111
(267) 258-4345 • smurphy12212@gmail.com
Summary of Qualifications
• Assistant Manager at Bank of America which is #9 on Fortune 500's list of large corporations
• 10 years of retail experience with direct responsibility of over 75+ employees
• Earned Bachelor's Degree of Science in Business with Human Resources as a minor
• Experience with logistics based tasks such as shipping, receiving, operations, and partnering with vendors
• Experience with Human Resource related tasks such as interviews, annual reviews, scheduling, coaching, and
termination
• Volunteer Firefighter experience assisted in gaining confidence of on the spot strategy formulation as well as
detailed preparation of tasks
Professional Experience
Bank of America, Philadelphia, Pennsylvania June 2015 – Present
Financial Center Operations Manager
• Ensure proper use and accountability of all bank vaults and contents within
• Drive for great customer satisfaction by adjusting and adhering to each individual guest
• Holds Tellers and Personal Bankers accountable for their performance and expectations
• Conduct recognition, coaching, hiring, terminating, and annual reviews when necessary
• Maintains branches monthly goals and prepares for audits
• Oversee continued education of myself and staff on business updates
• Performs employee feedback and recognition
• Supervise that bank policies are being followed and used to the best of our advantage
• Follow-up on all bank metrics and operations
• Audit preparation and accountability
Target, Philadelphia, Pennsylvania January 2011 – June 2015
Senior Team Leader
• Manager and key holder within building who is the sole leader 3 days a week with 75+ employees who report
directly to me
• Significantly improved guest survey scores as well as general sales floor scores since current position has been
obtained
• Gained reputation of being able to come up with strategies to complete large workloads with minimal support
• Has lead multiple major transitions within store that included outside hired technicians, merchandise vendors,
as well as a variety of in store teams
• Leads company district scores on many metrics within the building
• Extensively experienced with employee development, team development, coaching, recognition, employee
reviews, conducting interviews, and delivering terminations
Target, Philadelphia, Pennsylvania October 2009 – January 2011
Sales Floor Team Leader
• Held responsibility of over 1/3rd of the sales floor
• Known to demonstrate support with company decisions and encourage team member acceptance of change
• Captained various major transitions and known to be a great problem solver
• Based on my dedication to this position I was offered the title of Senior Team Leader and took on more roles
within the organization
Target, Philadelphia, Pennsylvania June 2007 – October 2009
Logistics Team Leader
• Lead district in backroom location accuracy for the majority of working position

2. • Brought new innovative ideas to executives and above that carried onto other stores
• Supervised over receiving area and held all vendors accountable of their work
Target, Philadelphia, Pennsylvania September 2006 – June 2007
Sales Floor Team Leader
• Held responsibility of over 1/3rd of the sales floor
• Known to demonstrate support with company decisions and encourage team members acceptance of change
• Captained various major transitions and known to problem solve
• I was able to obtain this supervisory position within my first year of being hired based on my achievements
Target, Philadelphia, Pennsylvania January 2006 – September 2006
In Stocks Team Member
• Kept merchandise on hands accurate by scanning through required departments and ordering necessary items
• Assisting all guests to ensure that they are receiving the best shopping experience possible
• Held accountable for all empty areas within the store and always had an action plan for any opportunities
Target, Philadelphia, Pennsylvania October 2005 – January 2006
Seasonal Logistics Team Member
• Ensured all required merchandise was pulled each hour to meet quota
• Assisted sales floor with team lifts for items over 40 pounds
• Worked Baler and Compacter to get rid of garbage and recyclables
• Took park in keeping the backroom merchandise locations accurate
Opinion Dynamics Corporation, Philadelphia, Pennsylvania September 2004 – October 2007
Telephone Survey Representative
• Head interviewer during night shift even though only a part-time high school job
• Often times lead team in completed surveys per night
Education
University of Phoenix, Philadelphia, Pennsylvania September 2010 - May 2014
Bachelor of Science in Business with a Concentration in Management
GPA - 3.33
• GPA - 3.33
• Earned A's and B's in all Management and Human Resource focused courses
• Volunteered as team leader in all team assignments
• Always punctual on assignments
• Gained reputation of assisting classmates through rough courses
Bucks County Community College, Newtown, Pennsylvania January 2009 – June 2009
Certificate in Fire Fighter 101
• Received certificates in Hazardous Materials Awareness, and National Incident Management System during
Volunteer Firefighting as well
• Trained, worked, and learned alongside Philadelphia Firefighters
Additional Information
• Certifications: Fire Fighter 1 Certification, Hazardous Materials Awareness Level NFPA 472-2002, and
Certified Food Safety Manager