- Robert Hardie is seeking new opportunities in management, marketing, or administration with over 15 years of experience managing multiple Starbucks locations and achieving sales increases. - He has successfully managed 4 Starbucks stores, maintaining high cleanliness standards and sales increases over prior years. - Hardie has extensive training and certifications in coffee, inventory management, and business software and seeks to continue his education.

1. Robert (Will) Hardie
40 Weaver Street
Summit, New Jersey 07901
Robert.william.hardie@gmail.com
(301) 514-9270
Motivated and experienced Starbucks store manager seeking
new opportunities in management, marketing or administrative roles.
HIGHLIGHT QUALIFICATIONS
• Successfully managed four Starbucks locations within four distinct districts and two
states. Responsibilities included hiring, high-volume schedule building, performance
management and bi-yearly performance reviews, and inventory management
• Maintained double-digit increases in sales over the prior year for 4 out of the last 5 years
• Served as the point of contact during district manager’s maternity leave
• Maintained the highest level of cleanliness standards as demonstrated by achieving a
perfect 100% during Quality Assurance Standards audit
• Top 10 in Starbucks for multiple sales events including Verismo sales and National
croissant day
TRAINING AND CERTIFICATIONS:
• ServSafe certified since 2010
• Coffee Master Certified since 2012
• Certified in the training of internal and external Starbucks Store Managers, 2015
• Proficient in Microsoft Word, Excel, Powerpoint, and other word processing programs,
Arizona State University course, 2015
• Experienced with multiple generations of inventory and personnel management software,
as well as profit and loss statements
• Comfortable with Windows and Mac operating systems, and basic computer skills
STARBUCKS EXPERIENCE
Store Manager Locations:
Westfield, New Jersey 117 Central Avenue
Start Date: September 12, 2016
Gaithersburg, Maryland 505 Quince Orchard Road
Spring 2016 – September 2016
- Highest volume store in the district and one of the top 3 stores in the area.
- Drive-thru times averaged in low 40 second range vs a company goal of 50 seconds.
- Record sales reached by achieving back-to-back 103 transactions per half hour
- Successfully transitioned store to a 24 hour drive-thru location
- Brought store from failing Quality Assurance Standards Audit to passing score with no critical
violations within 2 weeks from start date
- Led district 2021 while district manager was on leave of absence including serving as Global
Labor System proxy, held coffee master class for store managers and oversaw certification,
and conducted Summer 2 promotion store visits
- Helped conduct job fair for new store recruiting in Clarksburg, Maryland
- Developed an Assistant Store Manager into a successful Store Manager.
- Developed four baristas into shift supervisors
College Park, Maryland 4750 Cherry Hill Road
Summer 2011 – Spring 2016
- Achieved double digit sales increases year-over-year
- Ended as highest volume store in the district.
- Achieved a 100% Quality Assurance Standards Audit
- Developed 7 partners from shift supervisors to assistant store managers and then to store
managers
- Developed dozens of baristas into shift supervisors in-house, and throughout the district,
multiple who developed into the assistant store manager position
- Ranked inside top 10 within Starbucks company operated stores for sales driving events,
including, but not limited to, multiple Verismo system sales events, National croissant day,
Christmas Blend sales, and Cranberry Bliss bars.
Starbucks Partner since 2009

2. Robert (Will) Hardie
40 Weaver Street
Summit, New Jersey 07901
Robert.william.hardie@gmail.com
(301) 514-9270
- Developed interactive and network-building Coffee Master presentations and training system,
and conducted district level classes
- Enrolled 5 partners through Starbucks College Achievement Plan at Arizona State University,
highest of any store in Area 79

3. Robert (Will) Hardie
40 Weaver Street
Summit, New Jersey 07901
Robert.william.hardie@gmail.com
(301) 514-9270
STARBUCKS EXPERIENCE (Continued)
Assistant Store Manager Locations:
Frederick, Maryland 1046 West Patrick Street
College Park, Maryland 4750 Cherry Hill Road
Summer 2010 – Summer 2011
Shift Supervisor Location:
University of Maryland, College Park 6331 Baltimore Ave
Summer 2010
Barista Locations:
University of Maryland, College Park 6331 Baltimore Ave
Downtown Frederick, MD 104 North Market St
Partner since Fall of 2009
ADDITIONAL MANAGERIAL AND WORK EXPERIENCE
Kate Spade
Assistant Manager (Acting Store Manager) May 2008 to January 2009
• Supervise the selling environment, provide consistent coaching on sales training process in order
to ensure the highest level of customer service and sales
• Create managers and associates schedules.
• Hire, train and motivate a qualified sales team that effectively represents and communicates the
Kate Spade brand to our customers.
Bloomingdales September 2007 to April 2008
Calvin Klein Specialist Women’s Shoes Chicago, IL
• Built and kept a reliable client base built on repeat business as this was a commission sales job.
• Responsible for upkeep and maintaining visual display of Calvin Klein, Bolo, and Biviel shoe
displays
• Drove credit card sales
Jennifer Hardie/Nicole Nelson November 2006 to September 2007
Childcare Provider Chicago, IL
• Provided daily care and support for two, two year old boys
• Planned daily outings
• Prepared meals
• Planned daily activities to help the children learn and grow
Target Corporation July 2005 to November 2006
Guest Service Team Leader Stillwater, MN and Leesburg, VA
• Drove a continual increase in sales over an 8 month period of time, and raised Guest Service
Scores including cleanliness, guest satisfaction, team member availability and speed of service in
less than one year to above the company average.
• Developed and implemented successful team member incentive programs.
• Hired, trained, coached, mentored and managed approximately 30 associates.
• Managed employee relations between departments striving to be a team player by independently
seeking out cross training opportunities.
American Eagle Outfitters September 2004 to May 2005
Stock Manager Green Bay, WI
• Drove sales by organizing and maintaining visual aspects of work center.
• Responsible for visual display of all incoming store merchandise.
• Track and maintain customer service incentives.
• Trained, coached and mentored employees including managing a team of two.

4. Robert (Will) Hardie
40 Weaver Street
Summit, New Jersey 07901
Robert.william.hardie@gmail.com
(301) 514-9270
COMMUNITY SERVICE
One of the things I enjoy most about working for Starbucks is the commitment to the communities in which
we serve. I have always admired Howard for the idea of being “A performance driven company through the
lens of humanity.” I have tried to make this a reality in my community by leading and participating multiple
community service projects while utilizing the Starbucks community service website.
Frederick Multiple Sclerosis Walk
Yearly Organizer, 2009 – Current
• Raise money for awareness about this devastating disease
• Provide coffee donations for event volunteers and walkers
NIH Children’s Inn family Dinners
Organizer 2015
• Recruit volunteers to help stock, cook, and serve food for families undergoing treatment at the
National Institutes of Health, Bethesda Maryland
Chesapeake Bay Foundation
Reef Ball Restoration Project April 2013
Farm Clagett Hill Yearly, April 2013 – 2016
• Efforts to sustain and improve conditions in the fragile Chesapeake Bay and surrounding
watersheds
• Clagett Hill farm also provides all food grown to the Maryland Food Bank
A Wider Circle
Silver Spring Metro, 2012
• Help with collection of furniture for underprivileged families
Maryland Food Bank
Multiple Occasions 2010-2016
• Assist in the collection, sorting and organization of food supplies
• Box and store foods for those in need to collect
EDUCATION
Higher education has been an important pursuit in my life and I have had the privilege to study at multiple
institutions part time in conjunction with my developing career. Opportunities offered by Starbucks have
allowed me to pursue my education through Strayer University, and more recently through Arizona State
University. I look forward to graduating with my B.S. in Business Sustainability and encouraging the same of
other Starbucks partners.
Arizona State University Fall 2015 - Current
• Pursuing Bachelor of Science in Business Sustainability
• Junior class status
Strayer University Fall 2012 – Spring 2013
Frederick Community College Fall 2008 – Spring 2010
University of Wisconsin Fall 2004 - Spring of 2005
Amery High School Graduated June 2004