1. Monica Vashistha
71 Holyoake cres
Toronto ON M9W 6G9
Tel: 647 763-4042; Email: vashistha.monica@gmail.com
Profile:
Customer services specialist. I have strong interpersonal skills, a versatile skill set and an
innovative approach to problem solving, and written and oral communication skills.
Summary of Qualifications:
 High-energy self-starter who takes pride in her work
 Maintains a high level of attention to details
 Collaborates with co-workers and works well independently
 Excellent time management skills with the ability to multi-task
 Accurate and efficient in data entry
 Microsoft Office Word // Excel// // PowerPoint// Outlook
Relevant Skills & Experience
Customer Service and Administration Experience
 Checked identification information for completeness and accuracy
 Provided information to voters when required
 Make flyers and distribution
 Prepared billing for mail out
 Performed related clerical duties: word processing, maintaining filing and record systems, faxing
and photocopying
 Provided information on billing and services inquiries to the public
 Provided office support when necessary
Supervisory, Communication, and Organizational Skills
 Establish and maintain Facebook page and email and take calls for company
 Meet and greet with potential costumers
 Make contractsPrepared reports on weekly basis
 Maintained filing system and records including accurate data entry,both numerical and
alphabetical
Training/Certifications:
Customer service & call center training Oct2016 –Nov2016
Customer Service & Computer Specialist July 2014-Dec 2014
 Certification in Microsoft Word
 Excel, and PowerPoint , Outlook
Work Experience:
Poll Clerk – ElectionsCanada - Federal Election Fall 2010
Administrator/ CSR -Ninja Construction 2009-Present
Quality Control/Support Services-Canada Kennel Club 2001-2004
Billing Seasonal-Purolator Courier Ltd 2003
Volunteer Work:
Data Entry Clerk- Department of National Defense
Assistant Librarian – Martingrove Collegiate Institute
Green peace Cyber activist