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Mind the Gap: State of Employee Engagement 2017


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Most organizations agree that talent is their most important asset, and the critical importance of developing, engaging and retaining employees is nothing new to HR leaders. But the results of Saba’s 2017 State of Employee Engagement Survey reveal that most businesses are not in tune with their employees. For example, nearly two-thirds of employees don’t believe they have an effective platform to engage with the business and share their input. Just 22% of employees say their organizations are very effective in providing easy access to training and development. And over half of employees feel performance reviews are ineffective when it comes to improving their personal performance.

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Mind the Gap: State of Employee Engagement 2017

  1. 1. #Sabamindthegap Nag Chandrashekar, Product Evangelist, SABA MIND THE GAP State of Employee Engagement 2017
  2. 2. #Sabamindthegap 1©2017 Saba Software, Inc. COLLABORATION GIVEAWAY! Tweet snippets of wisdom, quotes, etc. using #Sabamindthegap Saba will randomly select one winner who tweets during the webinar Tweet for a chance to win #Sabamindthegap
  3. 3. #Sabamindthegap 2©2017 Saba Software, Inc. ABOUT THE SPEAKER Nag Chandrashekar Product Evangelist, Saba
  4. 4. #Sabamindthegap 3 AGENDA • Challenges at work • The New World of Learning and Performance • How Employee Engagement is tied to L&D • The Way Forward ©2017 Saba Software, Inc.
  5. 5. #Sabamindthegap 4 The survey warns of gaps between the perception and reality of talent management program effectiveness. LATEST RESEARCH ©2017 Saba Software, Inc.
  6. 6. #Sabamindthegap 5 A. Yes B. Yes, but could be better C. No POLL Are you satisfied with the employee engagement initiatives that are happening inside your company today? ©2017 Saba Software, Inc.
  7. 7. #Sabamindthegap 6 How is it that employee engagement still remains so elusive to most organizations? ©2017 Saba Software, Inc. Why do nearly 70 percent of employees remain disengaged?
  8. 8. #Sabamindthegap Source: THE FORCES AT WORK of today’s jobs won’t even exist in 20 years skills required everyday KEEP CHANGING
  9. 9. #Sabamindthegap diversity CHALLENGES AT WORK 8©2017 Saba Software, Inc.
  10. 10. #Sabamindthegap 9 SOURCE: Saba Software Global HR Survey 2016 ©2017 Saba Software, Inc.
  11. 11. #Sabamindthegap TALENT MANAGEMENT CHALLENGES One size fits all Push similar learning materials to all employees Expensive Courseware Spend lots of time and $$ to create long form content Delayed Action Time from feedback to corrective action is too slow Annual Surveys Episodic, infrequent, not actionable 10©2017 Saba Software, Inc.
  12. 12. #Sabamindthegap 11©2017 Saba Software, Inc.
  13. 13. #Sabamindthegap WHY ARE TALENT PROCESSES NOT EFFECTIVE? • Employees don’t have a voice or say in development initiatives • Learning options don’t seem to be co-related to the needs of the business • Feedback from Managers/Leaders is not timely. • Employee Surveys tend to be very infrequent. • A healthy skepticism about any follow-ups based on the survey responses. 12©2017 Saba Software, Inc.
  14. 14. #Sabamindthegap The changing world of learning and performance
  15. 15. #Sabamindthegap 14©2017 Saba Software, Inc. ON TECHNOLOGY WE CAN ALL AGREE
  16. 16. #Sabamindthegap 15 What modern employee experience do you feel like your organization could adopt better? Mobile Personalization Content ( video, bite sized…) Feedback Social and Collaboration Other (please comment in the text chat and we will read out loud) POLL ©2017 Saba Software, Inc.
  17. 17. #Sabamindthegap CONSUMERIZATION OF LEARNING #1- Anywhere, anytime, mobile-ready learning #2 – Bite-sized, video content #3 – Social/Collaborative learning #4 – Content Aggregation & Curation #5 – Intelligent Recommendations #6 – Continuous calibration, adaptive paths 16©2017 Saba Software, Inc.
  18. 18. #Sabamindthegap MODERN LEARNING SOURCE: Bersin by Deloitte From learning management to learning experiences 17©2017 Saba Software, Inc.
  19. 19. #Sabamindthegap REAL-TIME FEEDBACK IS EVERYWHERE 18©2017 Saba Software, Inc.
  20. 20. #Sabamindthegap 20©2017 Saba Software, Inc. Learning and Development fosters employee engagement Regular engagement and feedback make learning programs better WE DON’T NEED TO PICK SIDES!!
  21. 21. #Sabamindthegap 21©2017 Saba Software, Inc. Employee Survey and Feedback Tools Traditional Talent Management Platforms • Disconnected from other systems and processes • Data orphaned as soon as it is collected • Lack real-time feedback and assessment capabilities • No way to measure immediate or long-term impact MIND THE ENGAGEMENT GAP
  22. 22. #Sabamindthegap • Proactive - the system does the work for you, calibrating and taking actions • Dynamic – constantly crunching user/usage inputs and actions • Personalized – no two users/groups get the same recommendations/questions • Engaging – the more you interact, the better the system works for you ENGAGEMENT AT THE HEART OF TALENT PLATFORMS 22©2017 Saba Software, Inc.
  23. 23. #Sabamindthegap The way forward
  24. 24. #Sabamindthegap This new market… is brand new, growing fast, and likely to become a billion dollar + market in the next few years. A GROWING MARKET: Employee Engagement, Feedback, and Culture Already companies spend more than $1 billion on annual engagement surveys, and most tell me these are not worth the effort any more. While the annual survey has become an institution in most big companies, I believe they will be replaced by these pulse and “always on” systems fairly quickly in the next few years and the incumbent engagement survey vendors may not survive.” 24©2017 Saba Software, Inc.
  25. 25. #Sabamindthegap 25©2017 Saba Software, Inc. GIVE EMPLOYEES A REASON TO STAY
  26. 26. #Sabamindthegap SIMPLE STEPS FOR EFFECTIVE ENGAGEMENT Michael Rochelle Chief Strategy Officer Brandon Hall Group Select the “right” tools and systems for your company A feedback tool that’s tightly connected to organizational and employee performance, at the heart of a Talent Management Suite? That can move the needle.” Ideally it should be integrated/part of larger talent suite 26©2017 Saba Software, Inc.
  27. 27. #Sabamindthegap 27 Collaborate with/Empower org leaders to setup regular, frequent check-ins, feedbacks and/or surveys/polls • Can be periodic and/or event triggered • Start small. Pilot with small teams or divisions before expanding it to larger groups ©2017 Saba Software, Inc. SIMPLE STEPS FOR EFFECTIVE ENGAGEMENT
  28. 28. #Sabamindthegap SIMPLE STEPS FOR EFFECTIVE ENGAGEMENT 28 Ensure a follow up process with the leaders and managers so that there is clear communication and action based on survey data ©2017 Saba Software, Inc.
  29. 29. #Sabamindthegap 29 • Take the opportunity to re-think your learning strategy • Bite-sized, Video-centric and Mobile ready content will foster more interest and engagement in development initiatives ©2017 Saba Software, Inc. SIMPLE STEPS FOR EFFECTIVE ENGAGEMENT
  30. 30. #Sabamindthegap 31©2017 Saba Software, Inc. Continuous learning and development Engaged, high performance business MAKE THE CONNECTION
  31. 31. #Sabamindthegap 32 LEARN MORE ABOUT SABA Request a demo 32©2017 Saba Software, Inc. #Sabamindthegap
  32. 32. #Sabamindthegap 33 We will be sending you a copy of the 2017 State of Employee Engagement Report ©2017 Saba Software, Inc. QUESTIONS?
  33. 33. #Sabamindthegap Thank You