Mind the Gap: State of Employee Engagement 2017
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Most organizations agree that talent is their most important asset, and the critical importance of developing, engaging and retaining employees is nothing new to HR leaders. But the results of Saba’s 2017 State of Employee Engagement Survey reveal that most businesses are not in tune with their employees. For example, nearly two-thirds of employees don’t believe they have an effective platform to engage with the business and share their input. Just 22% of employees say their organizations are very effective in providing easy access to training and development. And over half of employees feel performance reviews are ineffective when it comes to improving their personal performance.
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Mind the Gap: State of Employee Engagement 2017
- 1. #Sabamindthegap Nag Chandrashekar, Product Evangelist, SABA MIND THE GAP State of Employee Engagement 2017
- 2. #Sabamindthegap 1©2017 Saba Software, Inc. COLLABORATION GIVEAWAY! Tweet snippets of wisdom, quotes, etc. using #Sabamindthegap Saba will randomly select one winner who tweets during the webinar Tweet for a chance to win #Sabamindthegap
- 3. #Sabamindthegap 2©2017 Saba Software, Inc. ABOUT THE SPEAKER Nag Chandrashekar Product Evangelist, Saba
- 4. #Sabamindthegap 3 AGENDA • Challenges at work • The New World of Learning and Performance • How Employee Engagement is tied to L&D • The Way Forward ©2017 Saba Software, Inc.
- 5. #Sabamindthegap 4 The survey warns of gaps between the perception and reality of talent management program effectiveness. LATEST RESEARCH ©2017 Saba Software, Inc.
- 6. #Sabamindthegap 5 A. Yes B. Yes, but could be better C. No POLL Are you satisfied with the employee engagement initiatives that are happening inside your company today? ©2017 Saba Software, Inc.
- 7. #Sabamindthegap 6 How is it that employee engagement still remains so elusive to most organizations? ©2017 Saba Software, Inc. Why do nearly 70 percent of employees remain disengaged?
- 8. #Sabamindthegap Source: TheFutureOrganization.com THE FORCES AT WORK of today’s jobs won’t even exist in 20 years skills required everyday KEEP CHANGING
- 9. #Sabamindthegap diversity CHALLENGES AT WORK 8©2017 Saba Software, Inc.
- 10. #Sabamindthegap 9 SOURCE: Saba Software Global HR Survey 2016 ©2017 Saba Software, Inc.
- 11. #Sabamindthegap TALENT MANAGEMENT CHALLENGES One size fits all Push similar learning materials to all employees Expensive Courseware Spend lots of time and $$ to create long form content Delayed Action Time from feedback to corrective action is too slow Annual Surveys Episodic, infrequent, not actionable 10©2017 Saba Software, Inc.
- 13. #Sabamindthegap WHY ARE TALENT PROCESSES NOT EFFECTIVE? • Employees don’t have a voice or say in development initiatives • Learning options don’t seem to be co-related to the needs of the business • Feedback from Managers/Leaders is not timely. • Employee Surveys tend to be very infrequent. • A healthy skepticism about any follow-ups based on the survey responses. 12©2017 Saba Software, Inc.
- 14. #Sabamindthegap The changing world of learning and performance
- 15. #Sabamindthegap 14©2017 Saba Software, Inc. ON TECHNOLOGY WE CAN ALL AGREE
- 16. #Sabamindthegap 15 What modern employee experience do you feel like your organization could adopt better? Mobile Personalization Content ( video, bite sized…) Feedback Social and Collaboration Other (please comment in the text chat and we will read out loud) POLL ©2017 Saba Software, Inc.
- 17. #Sabamindthegap CONSUMERIZATION OF LEARNING #1- Anywhere, anytime, mobile-ready learning #2 – Bite-sized, video content #3 – Social/Collaborative learning #4 – Content Aggregation & Curation #5 – Intelligent Recommendations #6 – Continuous calibration, adaptive paths 16©2017 Saba Software, Inc.
- 18. #Sabamindthegap MODERN LEARNING SOURCE: Bersin by Deloitte From learning management to learning experiences 17©2017 Saba Software, Inc.
- 19. #Sabamindthegap REAL-TIME FEEDBACK IS EVERYWHERE 18©2017 Saba Software, Inc.
- 20. #Sabamindthegap 20©2017 Saba Software, Inc. Learning and Development fosters employee engagement Regular engagement and feedback make learning programs better WE DON’T NEED TO PICK SIDES!!
- 21. #Sabamindthegap 21©2017 Saba Software, Inc. Employee Survey and Feedback Tools Traditional Talent Management Platforms • Disconnected from other systems and processes • Data orphaned as soon as it is collected • Lack real-time feedback and assessment capabilities • No way to measure immediate or long-term impact MIND THE ENGAGEMENT GAP
- 22. #Sabamindthegap • Proactive - the system does the work for you, calibrating and taking actions • Dynamic – constantly crunching user/usage inputs and actions • Personalized – no two users/groups get the same recommendations/questions • Engaging – the more you interact, the better the system works for you ENGAGEMENT AT THE HEART OF TALENT PLATFORMS 22©2017 Saba Software, Inc.
- 24. #Sabamindthegap This new market… is brand new, growing fast, and likely to become a billion dollar + market in the next few years. A GROWING MARKET: Employee Engagement, Feedback, and Culture Already companies spend more than $1 billion on annual engagement surveys, and most tell me these are not worth the effort any more. While the annual survey has become an institution in most big companies, I believe they will be replaced by these pulse and “always on” systems fairly quickly in the next few years and the incumbent engagement survey vendors may not survive.” 24©2017 Saba Software, Inc.
- 25. #Sabamindthegap 25©2017 Saba Software, Inc. GIVE EMPLOYEES A REASON TO STAY
- 26. #Sabamindthegap SIMPLE STEPS FOR EFFECTIVE ENGAGEMENT Michael Rochelle Chief Strategy Officer Brandon Hall Group Select the “right” tools and systems for your company A feedback tool that’s tightly connected to organizational and employee performance, at the heart of a Talent Management Suite? That can move the needle.” Ideally it should be integrated/part of larger talent suite 26©2017 Saba Software, Inc.
- 27. #Sabamindthegap 27 Collaborate with/Empower org leaders to setup regular, frequent check-ins, feedbacks and/or surveys/polls • Can be periodic and/or event triggered • Start small. Pilot with small teams or divisions before expanding it to larger groups ©2017 Saba Software, Inc. SIMPLE STEPS FOR EFFECTIVE ENGAGEMENT
- 28. #Sabamindthegap SIMPLE STEPS FOR EFFECTIVE ENGAGEMENT 28 Ensure a follow up process with the leaders and managers so that there is clear communication and action based on survey data ©2017 Saba Software, Inc.
- 29. #Sabamindthegap 29 • Take the opportunity to re-think your learning strategy • Bite-sized, Video-centric and Mobile ready content will foster more interest and engagement in development initiatives ©2017 Saba Software, Inc. SIMPLE STEPS FOR EFFECTIVE ENGAGEMENT
- 30. #Sabamindthegap 31©2017 Saba Software, Inc. Continuous learning and development Engaged, high performance business MAKE THE CONNECTION
- 31. #Sabamindthegap 32 LEARN MORE ABOUT SABA Request a demo 32©2017 Saba Software, Inc. #Sabamindthegap
- 32. #Sabamindthegap 33 We will be sending you a copy of the 2017 State of Employee Engagement Report ©2017 Saba Software, Inc. QUESTIONS?
Editor's Notes
- Reaching 1,800 HR leaders and employees across the U.S. and the UK, the recent 2017 State of Employee Engagement Survey conducted by Saba Software highlights the challenges many organizations face in capturing consistent employee feedback and accurately assessing engagement across the organization. The survey also warns of gaps between the perception and reality of talent management program effectiveness, and the impact on critical talent outcomes. This report delves deeper into the survey findings, providing insight organizations can use to close potential gaps that exist between business leaders and employees in critical areas, including feedback and engagement, training, performance management and career development.
- http://www.thefutureorganization.com/five-trends-shaping-future-work/ And perhaps the most significant change that we’re all dealing with is that the work itself and the skills required everyday keep changing – in fact, 47% of today’s jobs won’t even exist in 20 years, and new jobs, requiring new skills will emerge. And all these challenges and changes have to be addressed over and above the day-to-day work of attracting, developing and retaining talent.
- Based on recent research report from Deloitte University, Learning and Talent professionals are dealing with a myriad of challenges including leadership development, employee engagement, diversity and inclusion, collaboration, compliance, and certification. But one of the biggest challenges organizations face today is “overwhelmed” employees. Employees are faced with information overload, too many tools, and too many choices. This is negatively impacting their productivity and effectiveness.
- The other problem we found is that this lack of feedback means talent teams and businesses are basically running of blind And there’s a gap created between HR leaders and employees when it comes to engagement and talent program effectiveness This stat for example points to employee development which we all know is critical to creating high potentials, reducing time to competency and improving retention in millennials – 43% of HR leaders believe they deliver training and development that is accessible and effective Their employees don’t agree – nearly 80% think their training and development programs are NOT effective
- Pulse 360 enables HR leaders to….
- Saba Cloud supports the complete employee lifecycle from attraction to succession plans and everything in between. The user experience and process are all built on a single platform that leverages machine learning to provide intelligent and predictive recommendations across the entire Saba Cloud suite of products to help employees find the information and expertise they need to lead and succeed.
- Pass to Jason to demo Pulse 360
- Saba Cloud supports the complete employee lifecycle from attraction to succession plans and everything in between. The user experience and process are all built on a single platform that leverages machine learning to provide intelligent and predictive recommendations across the entire Saba Cloud suite of products to help employees find the information and expertise they need to lead and succeed.
- Saba Cloud supports the complete employee lifecycle from attraction to succession plans and everything in between. The user experience and process are all built on a single platform that leverages machine learning to provide intelligent and predictive recommendations across the entire Saba Cloud suite of products to help employees find the information and expertise they need to lead and succeed.
- It’s time to make the connection between learning and development, talent management and an engaged and high-performance business. Our customers are creating better, stronger faster employees, powering engagement and driving to new levels of business performance. Let’s talk about what we can do for you.
- There’s a gap today when it comes to EMPLOYEE ENGAGEMENT … The ability to assess individual and org. satisfaction and performance in real-time Take the right actions to improve programs And measure the impact on business performance Choices historically included costly business consultants, annual feedback surveys that are quickly out of date, and very rarely actioned. There’s a crop of engagement and sentiment” tools which are great in concept, but they’re disconnected from other systems, leaving the data is orphaned as soon as it’s collected. Then there are traditional Talent Management solutions – which are powerful when it comes to delivering programs, but until now, no way to connect with real-time feedback, then measure the immediate and long term impact.
- Previous and current generations of talent management systems were built to automate and integrate – which was a huge leap from manual and silo’ed processes. But, they are still largely passive, backwards looking, hard to update and based on top down models of management. Today’s talent systems already know something about your employees through their profiles. But, what they can’t do is LEARN. What they don’t do is INTERPRET and PREDICT. They really aren’t helping you with engagement or productivity. They more importantly, they aren’t helping you deal with the pace of change, and the daily onslaught of data, which means that they aren’t helping you build and engage the workforce you need for tomorrow. But, there is a better way – we call it Intelligent Talent Management. Similar to the way that Amazon changed the way we shop, Saba Cloud is changing the way we manage talent. Rather than passively waiting for direction, intelligent talent management gathers data constantly – either from explicitly querying users or from watching them work in the system. Saba then uses this data to make proactive and personal recommendations that make your employees better at their current jobs and prepare them better for tomorrow’s work. But, Saba also encourages users to keep their profile updated, which means better data for HR and the company. So, managing your talent becomes more effective. This is today’s Intelligent Talent Management – taking BIG DATA and crunching it down in ways that humans can’t – into actionable items: Follow this person’s updates, download this doc, read this article, take this course… Let’s take a look at some real-life examples.
- Pass to Jason to demo Pulse 360
- Real-time feedback on learning programs See how/if your training has produced the desired results Spot teams or roles that are looking for more support Connect learning to employee performance
- Learning and Development The goal of learning and development programs are to improve business outcome – improvements in business outcomes can be measured in job satisfaction, confidence, impressions and so on. Post-course surveys do not give a long term view of the impact of a training program. Watching the survey results shift following the rollout of a training initiative will.
- Learning and Development The goal of learning and development programs are to improve business outcome – improvements in business outcomes can be measured in job satisfaction, confidence, impressions and so on. Post-course surveys do not give a long term view of the impact of a training program. Watching the survey results shift following the rollout of a training initiative will.
- Learning and Development The goal of learning and development programs are to improve business outcome – improvements in business outcomes can be measured in job satisfaction, confidence, impressions and so on. Post-course surveys do not give a long term view of the impact of a training program. Watching the survey results shift following the rollout of a training initiative will.
- It’s time to make the connection between learning and development, talent management and an engaged and high-performance business. Our customers are creating better, stronger faster employees, powering engagement and driving to new levels of business performance. Let’s talk about what we can do for you.
- If you’re interested in learning more about the learning management system that powers McDonald’s, Hyatt, Dell, Guitar Center and other best-in-class leaders, visit saba.com to request a demo or type request a demo into the chat box today so we can connect you with an expert on their team.
- Pass to Jason to demo Pulse 360