The first focus area for our event will be around business agility. What tools and practices are available to ensure that your users can adapt quickly, to use learning at the point of need, and as the answer to a problem.

1. Ensuring Business Agility
SAP Learn4Success
Jeff Shin, SAP Education

2. HOW WE LEARN

3. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 3Customer
Find the
Hotspot
Provide
Supports
Changes around Learning – 70:20:10

4. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 4Customer
Provide
SupportsFind the
Hotspot
Workplace LearningTraditional Learning
70:20:10100% Formal Learning
Blended LearningClassroom ILT
Business DrivenHR Driven
Pulling the KnowledgePushing the Knowledge
Learn at WorkLearn to Work
Changes around Learning – Workplace Learning

5. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 5Customer
Changes around Learning – Mode of Learnings
Blended Learning
Gamification
Personalized Learning
Augmented
Learning

6. DOES AGILITY MATTER?

7. Business Agility !
Rapidly respond
to changes in the
internal and
external
environment

10. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 11Customer
Not Just be an Uber!
Source: http://techcabal.com/2017/01/10/news-ticker-jan-10-2017/
Pittsburgh, your Self-Driving Uber is arriving now
We’re inviting our most loyal Pittsburgh customers to experience the future first.
If a Self-Driving Uber is available, we’ll send it along with a safety driver up front
to make sure the ride goes smoothly. Otherwise it’s uberX as usual.
Source: https://newsroom.uber.com/pittsburgh-self-driving-uber/

11. AGILITY IN LEARNING

12. How To Achieve Business Agility?
By Learning at the speed of Business

13. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 14Customer
Which learning modalities are matching with 70:20:10 concept?
On-the-job
support
70% Guided
processes
In-app push
notifications
Reference
materials
Informal
learning
20% Reference
Library
User generated
content
Videos
Formal
training
10% Courseware
for LMS
Class room
training
Assessments
& quizzes

14. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 16Customer
Blended Learning
e-Learning
e-Learning
Instructor Led Training (ILT)
[Supplementary e-Learning]
Objects support and enrich the
user’s knowledge of post ILT
[Basic system navigation/Overview]
eLearning is a pre-requisite
for ILT
Online methods serve as a support and enrich traditional Classroom Training

15. CONTEXT MATTERS
to be AGILE

16. SAP Enable Now

17. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 20Customer
What is SAP Enable Now?
SAP Enable Now is an end-to-end solution to collaboratively create, manage and deliver:
Formal training Informal learning Performance support
Traditional instructor-led
trainings and LMS based
online courses.
Self-directed learning
and
sharing of knowledge.
Micro-knowledge and
process guidance
within the application.

18. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 21Customer
SAP Enable Now: Embedded Content Everywhere
SAP
Learning
Hub
SAP Solution
Experience
SAP TechEd
Hands-on
Materials
SAP Solution
Manager
Guides
SAP
S/4 HANA
SAP
Mobile
Bootcamp
Free-of-charge
Commercial offering

19. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 22Customer
How is the multi-modality of content provided?
Post go-live
On-demand
e-learning
Performance
Support
e-learning
Curriculum
Classroom
training
Pre go-live
LMS Inside the application
content re-use
Know-
ledge
Object
Know-
ledge
Object
Know-
ledge
Object
Know-
ledge
Object
Know-
ledge
Object
Know-
ledge
Object
Repository: unstructured collection of knowledge objects * referencing into different structures
Scenario: Informal Content AccessScenario: Formal Training Scenario: In-App HelpScenario: Formal Content Access
Course 1 Course 2 Course 3
Help
cluster 1
Help
cluster 2
Help
cluster 3
Process
Model
Role
Model
Other
Collections
Manual 1 Manual 2 Manual 3
go-live
*

20. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 23Customer
What customers and partners say
Supporting companies on their journey to “run simple”
62% reduced
Help Desk
tickets
70% less
training and
support costs
73% faster
process
execution
92% faster
documentation
of processes
Easy and fast (single source) creation of all materials at once
Automatic update and localization of materials
In-process and in-context guidance for higher productivity as of day one
Increased and easier adoption by the workforce for all applications
Company wide enablement across all business processes via social and mobile learning
“SAP Workforce Performance Builder is one of the most
powerful software offerings of its kind, yet it is still simple to
implement and use.”
Dr. Andreas Wölke, MEWA Textil-Service AG
“SAP Workforce Performance Builder has allowed us to create an
entirely new training platform using online simulations of hundreds
of transactions. We now have a moment-of-need reference tool to
assist all employees in their day-to-day tasks…”
John M. Gonos, Safeguard Properties LLC
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21. Key Takeaways !
• Agility Learning Matters!
• Apply 70:20:10 concept to your learning strategy
• Expand your Blended learning initiatives.
SAP Education is Ready to help you!

22. Thank you Contact information:
JEFF SHIN
SAP Education
SAP Asia Pte Ltd
Mobile +65 91148792
Jeff.shin@sap.com