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Case Study: South Australian Government

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Case Study - Government of South Australia

Overview
On 18 July 2012, South Australia became the second state to formally apologize for forced adoption in Australia. They needed to deliver a live, online, video webcast of a formal apology led by South Australian Premier Jay Weatherill for viewing across South Australia and worldwide by affected individuals and families.
Business Challenge
Not surprisingly, because of the unusual nature of the event, there were numerous challenges that needed to be overcome to achieve the South Australian Parliament’s objectives. Because there were many who — due to time or cost constraints or personal privacy issues — would not be able to witness the apology in person at Parliament House, the Department of the Premier and Cabinet wanted a way to broadcast this personal, socially, and politically sensitive event live, that would enable viewers to truly feel like they had been present for the apologies.

Business Benefits
Provided a high-definition webcast of the formal government apologies viewed at more than 70 online sites, as well as throughout Parliament House and in a nearby hotel’s ballroom
Enabled easy recording, efficient editing, and quick posting of the webcast online so people who couldn’t tune in to the live stream could view it at their convenience
Offered the flexibility of working within the limitations imposed by Parliament House staff while delivering a high-quality webcast
Respected the social and political sensitivities at all times and protected the privacy of the affected individuals who watched the webcast
Ensured highly intuitive and reliable performance for both Department of Education and Child Development team members and for viewers around the globe

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Case Study: South Australian Government

  1. 1. ® In the past, many in Australian society considered pregnancy outside marriage to be unacceptable. Because of this, beginning soon after World War II and continuing through the 1970s, tens of thousands of vulnerable unmarried mothers were pressured by Australian authorities and hospitals — both state-run and privately operated, often with religious affiliations — to give up their babies for adoption. These mothers were denied information about various alternatives including the availability of welfare services and financial help for single mothers. The end result was that women who were never determined to be unfit mothers were subjected to unfair and sometimes illegal practices — with thousands of newborn babies taken from their mothers and given to other families to raise. In early 2012, an Australian Senate committee conducted an inquiry that exposed these practices. In many cases, unwed mothers were forced to leave their families and live in special maternity homes until they delivered. The newborns were removed immediately after birth, typically with the mothers not even allowed to hold their babies. At its peak, more than 10,000 babies annually were taken away through secret, “closed” adoptions. Saba Meeting — supported by the skilled DECD team — performed exceptionally well in reaching affected mothers, children, and families throughout South Australia and worldwide. Roger Edmonds Online Collaboration Services Officer Department of Education Children’s Services Challenge Deliver a live, online, video webcast of a formal apology led by South Australian Premier Jay Weatherill for viewing across South Australia and worldwide by affected individuals and families. Benefits • Provided a high-definition webcast of the formal government apologies viewed at more than 70 online sites, as well as throughout Parliament House and in a nearby hotel’s ballroom • Enabled easy recording, efficient editing, and quick posting of the webcast online so people who couldn’t tune in to the live stream could view it at their convenience • Offered the flexibility of working within the limitations imposed by Parliament House staff while delivering a high-quality webcast • Respected the social and political sensitivities at all times and protected the privacy of the affected individuals who watched the webcast • Ensured highly intuitive and reliable performance for both Department of Education and Child Development team members and for viewers around the globe Government of South Australia uses Saba Meeting to stream video apology for past forced adoption practices to broad public audience. Case Study Industry: Government, Civilian Use Case: Video and Web Conferencing Government of South Australia
  2. 2. Case Study Government of South Australia 2 Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 USA | (+1) 877.SABA.101 or (+1) 650.779.2791 | www.saba.com cs_9/14 Saba delivers a cloud-based Intelligent Talent Management™ solution used by leading organizations worldwide to hire, develop, engage, and inspire their people. Intelligent Talent Management uses machine learning to offer proactive, personalized recommendations on candidates, connections, and content to help your employees and organization lead and succeed. © 2014 Saba Software, Inc. All rights reserved. Saba, the Saba logo, and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba Software, Inc. or its affiliates. All other trademarks are the property of their respective owners. ® provided Internet access and easily supplied the bandwidth needed for the webcast. Extensive customization of the registration interface on the Saba Meeting web page was also required to protect the privacy of affected individuals who chose to tune in to the webcast. Some mothers had never told anyone about having a child taken away through forced adoption and these individuals would expect full confidentiality including a registration process that wouldn’t require personal details when logging in. Picture of Performance When the day arrived for the apologies to take place, Saba Meeting earned an A+ — fully meeting the requirements to deliver a quality 640 x 480 pixel high-definition webcast of this personal, socially, and politically sensitive event that would enable viewers to truly feel like they had been present for the apologies. In addition to the live webcast, the event was quickly edited in Saba Recording Studio immediately afterwards and was then posted online to allow interested people to access the event at any time. The recording can still be viewed at http://saapology. sa.gov.au. In the end, Saba Meeting — supported by the skilled DECD team — performed exceptionally well in reaching affected mothers, children, and families throughout South Australia and worldwide. The DECD team was congratulated by the director of Statewide Services for its invaluable contributions in streaming this significant moment in South Australia’s history to a global audience. In the state of South Australia, it has been estimated that approximately 17,000 children were affected by these practices. On July 18, 2012, in an extraordinary special sitting of the South Australian Parliament in Adelaide, Premier Jay Weatherill and other government officials represented the second state since the senate inquiry to extend official apologies to the parents, children, and families who were involved. Because there were many who — due to time or cost constraints or personal privacy issues — would not be able to witness the apology in person at Parliament House, the Department of the Premier and Cabinet wanted a way to broadcast the apologies live. The answer was Saba Meeting — a comprehensive, easy- to-use web conferencing solution with HD video. A Familiar Tool The South Australian Department for Education and Child Development (DECD) has more than a decade of experience using Saba technology in both daily K–12 education and as a window to bring real-world events into South Australian classrooms and to global audiences. Saba Meeting has been used to stream such events and activities as the Panda Ambassadors at the Adelaide Zoo, Adelaide Writers Week, Dolphins at Port Adelaide, and the BioSub project — in addition to enabling the South Australian school system to better serve students living in remote areas as well as those who have special needs. The DECD team headed by Enver Malkic and Roger Edmonds set up a professional-quality, high-definition (HD) camera in the Parliament House chamber to provide the live video feed. This was converted into digital output and fed into Saba Meeting, running on a notebook computer being used to host the event. Audio was picked up from the existing feed within Parliament House. Saba Meeting allowed the sponsors — the Department of the Premier and Cabinet and Statewide Services Families SA — to stream the event to more than 70 locations online. This included Families SA offices across South Australia, where groups of affected individuals came together to view the webcast, as well as other remote sites worldwide. The Saba Meeting feed was also displayed on TV monitors throughout Parliament House and in a ballroom at a nearby hotel, where several hundred people who couldn’t be accommodated in Parliament House watched. Addressing Challenges Not surprisingly, because of the unusual nature of the event, there were numerous challenges that needed to be overcome to achieve the South Australian Parliament’s objectives. Parliament House staff placed strict limitations inside the chamber for scoping, rehearsing, and webcasting the live event. The DECD could only film from one position in the gallery, could never focus the camera on any member of the audience, and had to work within a number of technical constraints at the venue. One obstacle for Malkic and Edmonds and the DECD team was that there was no public Internet access in Parliament House. To address this, the DECD brought in a portable wireless base station. That device

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